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The Christopher Bryant Company, L.L.C.

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Reviews The Christopher Bryant Company, L.L.C.

The Christopher Bryant Company, L.L.C. Reviews (3)

Review: On Wednesday, June 3rd the Christopher Bryant Cocleaned & inspected my septic tank at the request of a potential buyer for my homeUpon arriving home, I discovered large,deep ruts in the front lawnIn addition, the area where the tank is located was left in an unacceptable conditionThe surrounding lawn was all dug up, the sod (now brown and dead) was not replaced in it's original stateDespite the area being clearly staked for easy identification and minimal disruption, a much larger portion of lawn was disrupted than was necessary.I contacted the company the next day to express my dissatisfaction and was told the owner would contact meSince that time I have made daily calls to the company every business day and have been repeatedly told that I would be receiving a return callDuring my last call I expressed my frustration at being ignored and stated I would be lodging a formal complaint with the Revdex.comThe receptionist responded that she didn't appreciate the threatApparently, this company is uncomfortable with customer feedback and rather than stand by their work, views valid complaints as threatsI guess a return phone call is too much to ask.Over the years I have contracted septic companies to service our tanks both here and at my previous propertyThe service was always exceptional and my property was always left in it's original conditionI am astonished that the Christopher Bryant Co., in spite of their claims of qualified, courteous and professional service continues to ignore this situationThis company actually received a Superior Service Award in Their website refers to their exceptional service and the importance of establishing a positive reputationThey will not be receiving a glowing testimonial from this very unsatisfied consumerAs I mentioned previously, I am in the process of selling my homeThe large, unsightly ruts in my lawn, left by this company, will not help to facilitate a sale.Desired Settlement: Repair of the tire ruts in the front lawn, including topsoil and re-seeding (grass)I have already repaired the damage to the back yard at the tank site
Business
Response:
We at The Christopher Bryant Co, LLC would first like to
apologize to the customer at [redacted]We were hired by the
prospective buyer of the property for an inspection to the septic system
The complaint generated was the result of our inability to
get back to the customer in a timely mannerThough we did speak, we were slow
in our ability to let the customer know our intentions of repairing the tire
marks left in his yardWe have taken steps to ensure that our calls are returned within
a reasonable amount of time and that a customer will not wait to hear from us
againWe have sent an apologetic letter to the homeowner
The damage to the grass by the truck tires was assessed and
repaired on June 12, by spreading topsoil and grass seed to the homeowner's
satisfactionPictures were taken before
and after as well
Our commitment continues to be a priority to provide
superior customer service by all of us here at The Christopher Bryant Co, LLC
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,

We just had Christopher Bryant Company install a new septic system at our home. The experience was incredible - from the time they came to inspect, give us a proposal and complete the work, they were professional, courteous, knowledgeable experts who did exactly what they said they would in the timeframe promised. This was best experience we have had with a company! They went above and beyond to not only replace our septic but they repaired our driveway (which now looks better than it did before), planted new grass, and cleaned up the entire yard. I would not recommend them more.

My septic filter was clogged, and I called 3 Septic companies. I had to leave a message at the first 2 and wait for them to call me back. I was obviously very concerned about getting someone to come ASAP. I looked in my home services file, and found the ad I had saved for The Christopher Bryant Company.
To my relief, I was able to speak to a live person and she scheduled me for first thing in the morning. When I saw the BIG, pristine truck in my driveway, I immediately knew that I was in good hands and my problem would be solved professionally!!
I have dealt with many home service techs over the years. I can not say enough good things about Chris and Bryan. It was obvious that they take pride in their work and their skills are exceptional. They went to work in the freezing cold, dug through the snow and opened up my tank. When they were done, they replaced the top soil and spread it evenly, to the point you couldn't even tell it had been dug up. They explained what caused the problem and how often I should clean the tank in the future. They were so pleasant and courteous. I will recommend this company to anyone that needs septic service. Thanks so much for your prompt and courteous service!

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Description: Septic Tanks & Systems Cleaning, Excavating Contractors, Home Improvements, Septic Tanks & Systems Contractors & Dealers, Construction & Remodeling Services, Septic Tank and Related Services (NAICS: 562991)

Address: PO Box 553, Simsbury, Connecticut, United States, 06070

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