The Circle K Club of OSU

Complaint: [redacted] I am rejecting this response because: Dave is lying AGAIN...they did return the same engine because our garage stamps a "***" on the bottom of EVERY motor they receive This "NEW" motor came in with their stamp on the bottom The original motor had no oil pressure [redacted] went over and above what they should have done doing all the numerous things that Dave requested that they do On 6/Promar requested they tear down and take pictures of timing marks on timing chain, which they did (Our mechanic also worked with Ford trying to figure this out) Several more things were tried Finally on 7/Dave (Promar) told him to put a manual oil guage on it & get it good and hot, let it idle Got to be able to get about 25# of pressure If it won't do that then it is a bad motor On 8/our mechanic was able to try that and spoke to Dave & it was determined the motor was bad (Our mechanic asked me why didn't Dave ask them to try that in the beginning because it sure would have saved them a lot of work and time...he even questioned me numerous times about what type of company Promar was He said always in the past when he got a defective motor companies never questioned his integrity or knowledge; they knew he knew what he was doing and if he couldn't get it to run, then there was definitely something wrong from the factory.)On 9/Dave at Promar told me it looks like the "tone" ring was on backwards When I called our mechanic about it on he said he assumes he means "cam ring" and he said the motor comes in with it on there Once again, they are not wanting to take full responsibility for a problem they caused Very poor business practice Regards, [redacted] & [redacted] ***

To Whom It May Concern:I am writing in response to the claim ( [redacted] ) where our customer [redacted] is having an issue with one of our engines [redacted] called on November saying his engine died on himOur customer is claiming that the engine had a freeze out plug fail and oil leaked out causing the engine to failAs stated in our warranty, Promar requires all warranties to be inspected at our facilityWe do not send replacement motors before we see the original motor’s failureThis is done in case the failure was not Promar’s fault, then we can make sure our customer corrects the issue at hand before another brand new motor gets destroyedThe day after we first spoke to our customer, Promar sent the prepaid paperwork to ship his engine back to us for inspectedIf there is a problem with anything that involves Promar we will take care of itOur customer is currently refusing to send the motor back to be inspectedUnfortunately, until we get his damaged engine to our facility there is nothing that we can doWe are holding up our end of the warranty, as soon as the motor arrives, we will take care of it right away! Sincerely, Kevin C*** Vice President

To whom it may concern: Promar's warranty has not changed in over yearsAs seen in the highlighted line of the copy of the warranty I attached to my last response (and this one as well), The installer MUST CONTACT PROMAR to receive authorization before ANY work is performedContrary to what my customer believes, this has been our policy for well over yearsIt is the same warranty that is posted everywhere Promar's information can be found online, ***, our website, invoice that was sent with the original engine, etcAs for the quality of Promar's products, Promar does all machine work and engine assembly in our facility, none of our work is contracted outIf there was something wrong with the engine we provided (i.e locked wrist pins as our customer is claiming), there is no way the engine would have lasted yearsIf that was the case, the engine wouldn't have even been able to rotate by hand to assemble, install the engine, or run in the vehicle at allThis is impossibleUnfortunately, now that the engine is disassembled, there is no way for us to accurately diagnose what the failure of the engine isThis is the exact reason we require authorization to work on our enginesIf the installer or our customer contacted us and said the wrist pins were seized (which they are saying now), we would have had them remove the long block engine from the car and we would have had the engine shipped back here for repair/replacement as per our warranty Please feel free to contact us with any further questions Sincerely, [redacted] V.P

Complaint: [redacted] I am rejecting this response because: the warranty stated NOT to call Promar! My installer looked into the engine to see what was making all the racketI called Promar to see if maybe they sub contracted some of their work out, giving them an excuse for all the shoddy workThe wrist pins were locked up.., bearings pinged in on the camshaft.., Regards, [redacted]

To Whom It May Concern: Our customer, [redacted] , purchased an engine from us back in March of I have attached a signed copy of our warranty which was returned to us by the customer agreeing to & validating the terms of his warranty with Promar EnginesUnfortunately, [redacted] had a problem with the engine and first contacted us in June of We told him that he needed to send his engine to Promar to be inspected for defects under our warrantyWe sent him prepaid shipping paperwork to send the engine back to usA few weeks later he called to check on the status of his engine, which we had not receivedPromar immediately contacted [redacted] Freight (our shipping company) to locate this engine and it was delivered to us within a few days after thatAfter it was inspected, we found a defective camshaft in the engine we sent [redacted] We replaced defective parts, repaired the engine and shipped it back to our customer right awayOur customer never sent any warranty claim or bill for us to payIf he wants to send us a bill for the original issue he had, we will pay it as per our warrantyWe have not heard from our customer in almost a year and a half since he had his last issueThis is the first we are hearing of this new issue of a knock in the engineIf our customer is having an issue with the engine he needs to contact our warranty department and go through the necessary steps for all warranty issues as he originally agreed toOnce they diagnose where the knock is coming from, we can come up with a solution at that pointIf there is another defect of parts and/or workmanship, Promar will stand by its warranty, repair the engine, and reimburse our customer as per our warranty Unfortunately, there is nothing we can do until we diagnose what is causing the problemBeing that Promar is committed to great customer service, I encourage [redacted] to contact us to get this issue resolvedPlease feel free to contact us with any questions you may have Sincerely, Kevin C [redacted] V.P Promar Engines

Complaint: [redacted] I am rejecting this response because: the engine only had about miles on it when it stated making noiseIf I was in the military and didn't drive it, it doesn't mean it lasted two yearsMy installer was on disability for months and only could work on it occasionallyYou assume it was being driven when it wasn'tShame on y'all! You won't prosper by using deceptive practicesDave was mad because we uncovered the truthThe engine was opened and all was seen as it wasNo bull! Regards, [redacted]

To Whom It May Concern: On 01/08/I received PROMAR VPKevin C*** response to the complaint submitted on 12/28/to the Revdex.com Serving New Jersey regarding PROMAR Precision Engines’ *** *** *** *** *** *** ***engine ($1949)I am familiar with the company’s Limited Warranty including the fact that their “maximum liability allowance shall not exceed $540” according to the document and that all claims “are to be brought to the attention of the installing dealer.” On 06/01/my vehicle was accepted by the installing dealer (name and contact information on file with PROMAR) due to the fact that the engine that they had installed and that was sold to me by PROMAR Precision Engines on 03/04/did not start the night beforeIt was determined that the dowel pin described in the initial complaint had sheared miles after the first installation of the enginePROMAR was contacted by the installing dealer and the repair ($427.21/see attached document) was authorized by their representativeThe vehicle was driven for miles after the repair of PROMAR’s product and a second repair was required On 06/08/the vehicle was returned to my mechanic due to a loud continuous knocking sound coming from within the enginePROMAR was contacted a second time by the installing dealer regarding the engine malfunctionA camshaft lobe and rocker arm were found to be damaged (see included photos) by an improperly adjusted valve/rocker arm assemblyThe resistance in the assembly and resulting torque that was precipitated by PROMAR’s error was determined to be the cause of the dowel pin’s shearingThe mechanic was told to remove the engine and ship it back to PROMARThe engine was removed and shipped via *** on 07/21/(see attached tracking information)After waiting approximately two weeks, I had to place a phone call to PROMAR to determine the status of the repair due to the fact that the installing dealer had not heard from PROMAR regarding the engine’s repair status or received the repaired engineAfter numerous phone calls placed by me to PROMAR, the installing dealer, and ***, I determined that it was received at ***’s Service Center on 07/23/When telephoned, “Dave” at PROMAR expressed no concern regarding the lack of “customer service” I was receiving from the company he works forIn fact he stated he was busy and indicated in other words that I was interfering with his workAn appointment for the delivery of the engine to PROMAR by *** from their facility was eventually scheduled on 08/06/and was received by PROMAR on 08/07/It was repaired and invoiced on 08/14/by PROMAR and returned/shipped to the installing dealer and received later in the month On 09/15/I paid an additional $for the second installation of PROMAR’s engineI drove the vehicle and monitored the engine for unusual sounds and fluid leaksOn 09/22/I returned the vehicle to the installing dealer because I observed oil slowly flowing from the engine and dripping onto the groundThe mechanic used a special fluid that is visible when exposed to UV light and determined that the oil was leaking from the location of the head gasket and that the gasket would have to be replaced ($1249.26/see attached estimate) for the purpose of properly correcting the issuePROMAR was contacted by the installing dealer and their representative “Dave” stated that PROMAR would NOT take responsibility for the leaking oil and pay for the third repair of their productInstead the installing dealer was instructed to smear grey RTV sealer over the leaking seams in the engine (see attached documentation)Due to the previously described expenses of repairing PROMAR’s product (current total $1676.47), I was unable to spend the additional $to address PROMAR’s persisting quality control issues and lack of customer service MrKevin C*** writes that PROMAR is “committed to great customer service”If he is willing to stand by his statement and the advertising of PROMAR’s product then a representative from PROMAR Precision Engines will contact the installing dealer on my behalf and do the following: -Schedule a date(s) for additional service/repairs to be completed (no cost to me) by the installing dealer in a timely manner-Ship a replacement engine to the installing dealer (no cost to me) and the core will be returned to PROMARThe engine shall contain the “heavy duty steel timing guides” and the “highest quality parts” as described on PROMAR’s website-Pay for a rental vehicle that can be used by me for the purpose of traveling to and from work while the service is being completed-Reset the warranty timeframe and guarantee their engine for at least 36,miles with ALL expenses paid for any required repairs needed to address fluid leaks and mechanical failures originating from within the engine after its installationAfter the 36,mileage unlimited guarantee expires, the standard limited warranty (currently advertised as “three years unlimited miles”) can be considered valid starting on the original installation date. PROMAR advertises and sells both a product and a serviceI paid $for a product that required an additional $in services and parts within approximately miles of its original installation for the purpose of addressing PROMAR’s apparent lack of service and precisionAccording to the installing dealer, the additional expenses that do not include the needed $head gasket repair/replacement are likely to be substantialA complete engine rebuild may be requiredAs of today, the total cost for precisely servicing/repairing a PROMAR engine with less than 13,miles of usage is at $and is still increasingI have not and did not receive “Precise Workmanship, Superior Quality, Exceptional Service…” from PROMAR for my moneyMrC***’s response suggests that PROMAR is concerned with profiting from an inferior product and an inadequate guarantee/warranty ($value)Instead, I hope he will be more concerned with providing good customer service and a PROMAR remanufactured engine that can be relied on I look forward to an appropriate and justified resolution with no further inconvenience to meI want to be able to share a positive service experience with others that may be interested in purchasing one of PROMAR Precision Engines’ products Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I called our mechanic once again this morning and read to him the response from Promar. I wanted to confirm that what Promar was stating was once again information per our mechanic. 1. the crank trigger wheel "tone ring" was not returned with the motor because it did NOT belong to Promar. (only items that were installed by Promar on the motor were returned) 2. They did, in fact, return the same motor to our mechanic because their stamp of "***" was on the bottom of the second motor. I assumed this would be their typical response based on their rudeness on the phone (to include the rudeness of their President...I won't say his name since we are not to use actual names, but it is very easy to look up for anyone interested or better still go ahead and buy a motor from them and walk for a little while longer and then be treated like you are a liar instead of the victim when they send you a defective motor...they will NOT take full responsibility for their mistake and their President basically told me "too bad because that is the way life works. Sometimes you get a good product, and it works out for you and sometimes you don't." I knew when he made that response to me that they would not refund the full amount we paid our mechanic for the second installation. (He was too busy to take my problem seriously, he was getting ready to go on vacation with his wife for the first time in years...that was priority over happy customers.) As a Customer Service Manager, my employees know better than to EVER tell a customer something like that and still have a job, but as President he can do and say as he pleases. Merry Christmas & Happy New Year Promar!! We just hope you get a good laugh out of this because we certainly didn't. Please post this Revdex.com, we can all see where this is leading....with a very dissatisfied customer....we are wasting everyone's time now. To clarify, buy a Promar engine and be prepared to walk a little longer and pay for a second removal and installation out of your own pocket
Regards,
*** *** & *** ***

To Whom It May Concern: I am in receipt of *** *** refusal and have a few concerns with his demandsUnfortunately, I can’t pay the first claim for the repair that did not fix the problemWhile we authorized the mechanic to perform the repair, it is up to the mechanic to determine whether or not the repair will actually fix the issue or notUnfortunately, we have to trust the mechanic being that we are in New Jersey and the car is in *** The mechanic found one issue, but did not fix the problem that was caused by this issue in the first place, so the engine had to be sent back to us to repair, which we will pay for as promised 1: I can’t schedule additional repairs/service if we don’t know what is wrong with his engineHe stated in his last letter that he had a knocking soundIf this is the case, he will most likely have to send his engine back to be fixedAs I stated in my first response I encourage *** *** to reach out to our warranty department to get his issue fixed as soon as possibleIf *** *** sends the bill for the $for the first warranty installation (I did not see this bill) I will make sure he is paid the $warranty payout for the first issueIf he is having a knock in his engine he or his mechanic needs to contact us again 2: While the engine is almost years old, we can not send a replacement engine & 4: As seen in the signed copy of the warranty towards the bottom of Section II, it states “Warranty does not cover towing, vehicle rental… and later states Repairs or replacements do not extend or renew the length of the warranty“ Due to the issues our customer has had Promar is willing to pay an additional $if the motor needs to be sent back again for the knock he is talking aboutOnce our customer and/or mechanic contact us, we will make sure this is taken care of ASAPThank you for your time Sincerely, Promar Engines

To Whom It May Concern: Our customer *** *** purchased an engine on July Our long block engines come with a year/unlimited mileage warrantyOur customer had their remanufactured engine for over years before contacting Promar EnginesThe first time we heard from them was a
phone call on July 19, when they stated they already had their mechanic disassemble our engine and diagnose the problemI have attached a copy of our warranty highlighting the line stating authorization is required (from Promar Engines, not from installing dealer as our customer states) to perform any work on our enginesThis is standard procedure for PromarI don’t think any company will allow you to disassemble their product and expect it to be repaired without even calling them to inform them that there is a problem before you start trying to fix it Engines are very intricate pieces which is why we require work authorization before doing any work! If someone unfamiliar with the engine takes it apart, they can end up destroying the engineThis is why It clearly states in our warranty that this is prohibited and I look forward to moving on with this issue Sincerely, *** *** Vice President

To
Whom It May Concern:I
am writing in response to the claim (***) where our customer *** ***
had an issue with one of our enginesMr*** called in stating his mechanic was
having a problem with our engineWe sent a prepaid shipping ticket to return
the engine for inspectionAfter
the engine was disassembled and inspected the
only thing Promar found wrong was that their mechanic installed the crankshaft
trigger wheel backwardsAbsolutely nothing was found defective within the
parts and/or workmanship of Promar’s engineAll oil clearances and parts were
well within our specificationsBeing that nothing was found wrong with this
engine aside from the crank trigger wheel (their mechanic installs this), we
rebuilt this engine and shipped it to another customer who since has installed
it and says it is running greatWe shipped Mr*** a brand new engine as
promised along with a new crank wheel as the other one was totally destroyedEven
though nothing was found to be defective on Promar’s end, we still went above
and beyond our warranty to pay $(our maximum warranty payout for defective
products) towards the engine swap and cover the cost of the shipping both ways
to help our customerPromar is by no means responsible to cover the balance of
this billI have also attached a copy of our warranty for your reviewPlease
feel free to contact me with any further issues. Sincerely, Promar Engines

To
Whom It May Concern:     I am writing for the second time in
response to the claim ([redacted]) where our customer [redacted] had an issue
with one of our engines. Promar engines sells “long block engines” which
consists of the engine block, rotating assembly, cylinder heads, timing, oil
pump & we supply a full gasket set with the engine. Promar found nothing
wrong with the engine we delivered to Mr. [redacted]’s mechanic. However, being that
we sell this engine as a long block, there are many components which the
mechanic must install that can affect oil pressure (i.e. o-ring, oil pickup
tube, screen etc.). I am not accusing the mechanic of making a mistake, all I am
saying is there was nothing defective (parts or workmanship) in Promar’s engine
and there is a possibility that something else went wrong. Putting this all
aside, Promar still treated this warranty like it was 100% Promar’s fault. We went
above and beyond our warranty and paid the shipping in full and Mr. [redacted] was
reimbursed our maximum warranty payout even though there were no defects found.
Promar was trying to do the best for our customer (the warranty was attached to
my original response).     I did in fact send their engine to a
totally different customer as I kept a special note on it to make sure Promar
did a courtesy follow up phone call to ensure everything was good once we
rebuilt the original motor Mr. [redacted] had a problem with. The crank trigger wheel
(“tone ring”) was in fact installed upside down and this is installed by the
mechanic, we do not supply this with our engines. We install the new cam
phasers which are part of the timing assembly, but this is not what was
installed improperly.                                         ...⇄              Sincerely,                                                                            ...⇄                         Kevin
C                                       �...⇄ /> Vice President

To
Whom It May Concern:I
am writing in response to the claim ([redacted]) where our customer [redacted] is having an issue with one of our engines. [redacted] called on
November 30 saying his engine died on him. Our customer is claiming that the
engine had a freeze out plug fail and oil...

leaked out causing the engine to
fail. As stated in our warranty, Promar requires all warranties to be inspected
at our facility. We do not send replacement motors before we see the original
motor’s failure. This is done in case the failure was not Promar’s fault, then
we can make sure our customer corrects the issue at hand before another brand
new motor gets destroyed. The day after we first spoke to our customer, Promar
sent the prepaid paperwork to ship his engine back to us for inspected. If there
is a problem with anything that involves Promar we will take care of it. Our
customer is currently refusing to send the motor back to be inspected. Unfortunately,
until we get his damaged engine to our facility there is nothing that we can
do. We are holding up our end of the warranty, as soon as the motor arrives, we
will take care of it right away!                                     �...⇄              Sincerely,                                   ...⇄                         Kevin
C[redacted]                                  �...⇄ />                                         ...⇄ /> President

To Whom It May Concern: Our customer, [redacted], purchased an engine from us back in March of 2015. I have attached a signed copy of our warranty which was returned to us by the customer agreeing to & validating the terms of his warranty with Promar Engines. Unfortunately, [redacted] had a...

problem with the engine and first contacted us in June of 2015. We told him that he needed to send his engine to Promar to be inspected for defects under our warranty. We sent him prepaid shipping paperwork to send the engine back to us. A few weeks later he called to check on the status of his engine, which we had not received. Promar immediately contacted [redacted] Freight (our shipping company) to locate this engine and it was delivered to us within a few days after that. After it was inspected, we found a defective camshaft in the engine we sent [redacted] We replaced defective parts, repaired the engine and shipped it back to our customer right away. Our customer never sent any warranty claim or bill for us to pay. If he wants to send us a bill for the original issue he had, we will pay it as per our warranty. We have not heard from our customer in almost a year and a half since he had his last issue. This is the first we are hearing of this new issue of a knock in the engine. If our customer is having an issue with the engine he needs to contact our warranty department and go through the necessary steps for all warranty issues as he originally agreed to. Once they diagnose where the knock is coming from, we can come up with a solution at that point. If there is another defect of parts and/or workmanship, Promar will stand by its warranty, repair the engine, and reimburse our customer as per our warranty.   Unfortunately, there is nothing we can do until we diagnose what is causing the problem. Being that Promar is committed to great customer service, I encourage [redacted] to contact us to get this issue resolved. Please feel free to contact us with any questions you may have.                                           ...⇄ Sincerely,                                         ...⇄ Kevin C[redacted]                                         ...⇄ V.P.                                         ...⇄ Promar Engines

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  This is such a big waste of money I dont think I should have to wait for Promar to inspect anything I paid for a working motor and not even 200 miles use out of it and you want to inspect while I'm without a vechile what customer has time or money to repull your crappy engine out twice and wait untill you decide.  I wont even have the engine for evidence when I go to court about.  Im not gaining anything with even having a warranty its unless and costing me more money for it

Complaint: [redacted]
I am rejecting this response because:  Dave is lying AGAIN...they did return the same engine because our garage stamps a "[redacted]" on the bottom of EVERY motor they receive.  This "NEW" motor came in with their stamp on the bottom.  The original motor had no oil pressure.  [redacted] went over and above what they should have done doing all the numerous things that Dave requested that they do.  On 6/1 Promar requested they tear down and take pictures of timing marks on timing chain, which they did.  (Our mechanic also worked with Ford trying to figure this out).  Several more things were tried.  Finally on 7/30 Dave (Promar) told him to put a manual oil guage on it & get it good and hot, let it idle.  Got to be able to get about 25# of pressure.  If it won't do that then it is a bad motor.  On 8/4 our mechanic was able to try that and spoke to Dave & it was determined the motor was bad.  (Our mechanic asked me why didn't Dave ask them to try that in the beginning because it sure would have saved them a lot of work and time...he even questioned me numerous times about what type of company Promar was.  He said always in the past when he got a defective motor companies never questioned his integrity or knowledge; they knew he knew what he was doing and if he couldn't get it to run, then there was definitely something wrong from the factory.)On 9/3 Dave at Promar told me it looks like the "tone" ring was on backwards.  When I called our mechanic about it on he said he assumes he means "cam ring" and he said the motor comes in with it on there.  Once again, they are not wanting to take full responsibility for a problem they caused.  Very poor business practice.  
Regards,
[redacted] & [redacted]

Complaint: [redacted]
I am rejecting this response because: the warranty stated NOT to call Promar! My installer looked into the engine to see what was making all the racket. I called Promar to see if maybe they sub contracted some of their work out, giving them an excuse for all the shoddy work. The wrist pins were locked up.., bearings pinged in on the camshaft.., 
Regards,
[redacted]

To whom it may concern: Promar's warranty has not changed in over 10 years. As seen in the highlighted line of the copy of the warranty I attached to my last response (and this one as well), The installer MUST CONTACT PROMAR to receive authorization before ANY work is performed. Contrary to what my customer believes, this has been our policy for well over 10 years. It is the same warranty that is posted everywhere Promar's information can be found online, [redacted], our website, invoice that was sent with the original engine, etc. As for the quality of Promar's products, Promar does all machine work and engine assembly in our facility, none of our work is contracted out. If there was something wrong with the engine we provided (i.e locked wrist pins as our customer is claiming), there is no way the engine would have lasted 2 years. If that was the case, the engine wouldn't have even been able to rotate by hand to assemble, install the engine, or run in the vehicle at all. This is impossible. Unfortunately, now that the engine is disassembled, there is no way for us to accurately diagnose what the failure of the engine is. This is the exact reason we require authorization to work on our engines. If the installer or our customer contacted us and said the wrist pins were seized (which they are saying now), we would have had them remove the long block engine from the car and we would have had the engine shipped back here for repair/replacement as per our warranty.  Please feel free to contact us with any further questions.   Sincerely,   [redacted] V.P.

Complaint: [redacted]
I am rejecting this response because: the engine only had about 3500 miles on it when it stated making noise. If I was in the military and didn't drive it, it doesn't mean it lasted two years. My installer was on disability for months and only could work on it occasionally. You assume it was being driven when it wasn't. Shame on y'all! You won't prosper by using deceptive practices. Dave was mad because we uncovered the truth. The engine was opened and all was seen as it was. No bull!
Regards,
[redacted]