The City Case

They got my money and provided no passes for Parisbeware they are not reputable in any wayowe me over a thousand dollars and will not return my emailsthey will string you along but will not deliver what you pay for!!! BEWARE!

In March, 2017, I ordered (& paid for) a Paris Metro/ Museum Pass for a trip in November of same yearI was told they would wait to mail it to closer to time of departure to ensure the best discounts availableThey asked for & I gave our departure date (actually told them a day ahead of departure date.) They assured it would arrive by the date I gaveWhen the Pass didn't arrive, I emailed (no phone number available on website), and they asked for our Paris hotel infoI cancelled order & asked for a refundThey appeared to be trying to refund, but kept having excuses, asking for my PayPal account info; I suggested just mailing a check- they said they'd have to check with accounting(They couldn't credit my credit card because we had had to change accounts because of the [redacted] security compromiseAnd I didn't want to send new credit card info by email.) Finally, I challenged the charge with my credit card company & after much documentation, was credited the full amount by my credit card company this month (January, 2018)