The Class Act Painting

The customer has been contactedShe is going to send pictures of the floor, a crack in the wall and receipts for the floorI have received the pictures of the floor but not the pictures of the crack in the wall or the receiptsI will contact again on Wednesday if I have not received themUpon
receipt I will schedule a time to meet with the customer to review and discuss resolution.*** ***

I have left two messages with the customer and have not heard back.  There seems to be some confusion with regard to how the billing amount was reached.  Based on responses from the Project Manager who has been communicating with Ms. [redacted], I have summarized the explanation...

below: Initially upon the inspection an estimate was written for $1,908.42, submitted to the insurance company and subsequently approved. Because the source of the loss was not covered under the insurance claim, additional roof repairs were needed and approved by Ms [redacted] for $2,225.  When added to the approved insurance estimate the total of the project was $4133.42. while completing the work, Ms [redacted] requested that instead of going back with the wall paper that was specified in the approved insurance estimate, she would like to have the walls painted instead.  The difference between what was allowed for the wallpaper and the charge to skim the walls and paint was $455.96.  At the homeowner request we paintied the walls instead of reapplying the wallpaper. which changed the total billing amount to $4,589.38. When Ms [redacted] met with the construction Manager and Project Manager to discuss areas that she felt were not performed, it was agreed that Superior would credit her for this work in the amount of $392.46 and a revised estimate in the amount of $4,196.92 was sent.  Upon receipt of this new total, Ms [redacted] called to question the charges for content manipulation stating that we o0nly moved the refrigerator and some papers.  We were aware of this and had decreased the approved content manipulation charges to 20% as part of the credited amount we had agreed to.  per Ms Hyde's request, we credited the full amount for content manipulation and added a line item to reflect the charge for moving the fridge. Since this charge is more, it changed the final estimate to $4,224.2*. I believe that the charges are justified as explained.  In the interest of settling this, I would agree to accept payment in the amount of  $4,196.92 as invoiced after the credits were applied per the meeting between Ms [redacted] and Superior representatives.  As of now, there has not been lien filed on the property.  However, if this isn't resolved timely we will have no choice but to place a lien on the property to protect our interest in the work performed and yet to be paid for.

The account was paid in full after a mechanics lien had been filed.  A satisfaction of lien was recorded on 04/11/16 . Records indicate the lien has been satisfied.  No further action required at this time.

I am rejecting this response because: It is inaccurate.   I am not sure who responded to this inquiry, but I have not received any messages from Superior that I have not responded to.  Please advise as to when they tried to contact me and how they tried to contact me.  Was it by email, home telephone number, cell phone number or regular postal mail?  I have received no such contact.   The contact that I have had with representatives from Superior have been with Peter [redacted] and with Rebecca [redacted].   I have not heard from Ms [redacted] since January 30, 2017.  I have not heard from Mr [redacted] since February 1, 2017.  Neither of them have responded to my last inquiry to them.  The inquiry was by email for both individualsIt was stated that I requested that the walls be painted rather than have wall paper installed.   This is correct.   But it is not correct that they skimmed the walls.   I inquired about this to Ms. Sherrie [redacted] and to Mr. [redacted] because the walls were not smooth and did not look nice.   I have emails from both Mr [redacted] and Ms [redacted] that state that there would be an additional cost to skim the walls as it was not covered in the original estimate to the insurance company.  I can provide that email chain if needed.    In the response received from Superior, it is stated that the difference to skim the walls and paint was $455.96.  I do not see that as a line item on the revised estimate from November 30,2016 nor the revised estate from January 30, 2017 nor from the final estimate of February 1, 2017.  Line item 43 shows a cost of $245.41 to 'seal/prime then paint the surface area twice (3 coats)'.  So where is the extra $210.54 coming from?  Or where is it on the line item invoice?  The original estimate of the work was $1649.50 not $1908.42.  I do not have a copy of that estimate, if it was indeed agreed upon with the insurance company then why did I not receive a check from the insurance company for the difference.  I was paid 2 checks from my insurance company in the amounts of $813.88 and $585.62, for a total of $1399.50.  My deductible is $250.00 so the total amount of the repair for the inside of the house was $1649.50.  I have copies of that paperwork if necessary.  The $2225.00 for the repairs to the roof are not in question.  That was not paid for by insurance, but out of my pocket.  I do not dispute that amount.  So by my calculation the total amount of the bill should be $3874.50 not$4133.42 as stated in the response, for a difference of 258.92.  Nor should it be the revised amount from the invoice dated November 30, 2016 in the amount of $4589.38.The response letter stated that I met with the Construction Manager and Project Manager to discuss areas that I felt were not performed - I never met with them.  I sent a letter to the billing department disputing some of the charges for work that was not performed by Superior, dated December 5, 2016.  I resent the letter on January 27, 2017 to Ms [redacted] because I was told that the first letter was never received.  At no time have I met with anyone from Superior since I requested that they leave me my key on October 5, 2016.  Everything has been done through email or by postal mail correspondence.  I do agree that I received a credit on the bill but not in the full amount of $475.82, as requested.  Also, there were more items added to the bill to come up with a new amount due of $4196.92.  Each time a credit was given, there were more charges added the invoice.  Then because they moved my refrigerator, they charged another $46.72.  Thus changing the total amount due to $4224.28.  I cannot afford to dispute anything else for fear that they will again add items to the bill and increase the amount owed.Superior has been paid in full.  A check in the amount of $1113.00 was sent and received on September 4, 2016.  This was for one half of the roof repairs.  That check was cashed and should have been credited to my account.  As you can see, they have not included that in any of the total amounts for any invoice.  A check in the amount of $1730.86 was sent on December 5, 2016, which was not received.   A duplicate check was sent by registered mail on January 28, 2017 in the amount of $1730.86.  This check has not been cashed.  A check in the amount of $241.06 was sent on January 31, 2017.  This check has not been cashed.  A check in the amount of $1139.36 was sent by registered mail on February 11, 2017.  This check has not been cashed.  The total amount of monies that have been sent to Superior is $4224.28.  This is the stated amount that was on the final invoice that I received.  The final invoice should have been in the amount of $3874.50 or less.I am also still disputing that I have yet to receive a line item invoice for the repairs that were done to the roof.  Mr [redacted] states that he cannot provide that to me because it was a quote from a vendor.  I would like to have this line report so that I can show it to any potential buyer when I sell the house.  If Superior received an invoice from the vendor/contractor, then they should be able to provide it to me.  The repair was for $2225.00.   I would like to know what I spent my money on.

Initial Business Response /* (1000, 5, 2015/06/23) */
I have left a message for Mr [redacted] on his phone and have also sent an email requesting a meeting on Monday June 29th to inspect his carpet. Will follow up based on findings from that meeting.
Initial Consumer Rebuttal /* (2000, 7,...

2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Superior construction agreed to inspect my carpet next Monday, June 29 and to follow up based on findings.

It appears that I have been calling and leaving messages on an incorrect number.  i have reached out via Email and have the correct information now.  I will be calling on Friday 3/10 to discuss further and work toward resolution.  I will also be sending a copy of the sub bid explaining the roof work via Email.  Will update after call with customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have forwarded the requested documents and pictures to the business. Now I am waiting for additional response from them.[redacted]