The Cleaners

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by The Cleaners regarding complaint ID [redacted] Regards, [redacted]

Better Business Bueau Jefferson Street NE, Ste A Albuquerque< New Mexico March 20, Dear Sir or Madam: REF: YOUR LETTER OF MARCH 14, I had not been informed of this incident by my clerkOur clerk was newly hired and inexperienced and was unfamiliar with "our-first-time customer discount"I have since informed her of the correct procedure to follow in these instancesHowever, we do request that the coupon be printed, as is cited on our web siteTherefore, if Mr [redacted] will present the coupon to our other location: The Cleaners At Lomas, Lomas Boulevard, NE, or at Excel] Claners, 4th Street, NM, we will gladly refund the $17.15, and apologize for this oversightPlease inform me of when and where Mr [redacted] will present the coupon so we can have a check ready for himSincerely, Frank T [redacted] THE CLEANERS AT LOMAS, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hired them to move and set up a mobile homeStarted the 28th of NovemberIt took them almost weeks to bring it here Didn't measure the home for the footers to be poured, therefore there is to many footersThe home was not set on the proper spot, needs to be moved over about a foot and backed up about a footThey have put me off for days about fixing it rightAll they have done is dropped it off in the wrong spot and tore my property upThey been paid over $and nothing has been done

This has been the problem since he first called about having a issue with the key and we told him to get the car to usUnfortunately, if the customer is not willing to bring the vehicle to us there is nothing I can do to help him

In response to this complaint I offer the following: This vehicle was sold with the agreement to repair certain things on the vehicle, which we didIn regards to the spoiler/ rear brake light, we actually replaced the entire assembly with a used one from a vendor who specializes in used *** parts
I personally was involved with this transaction and went so far as to check on the repair after it was completedThe tailgate and third brake like were operating fine when this vehicle was picked up by a transporter and left our facilityI only got involved again after the buyer contacted my sales manager, Paul, and threatened to have her attorney call usI contacted the customer and explained that the part we put on was used and actually still had a guarantee on itI also explained that her repair facility was quoting to replace it with a new part, which cost twice what a used part would costI also explained that although the car was sold AS IS I would be willing to split the cost of the repair and send her a check for some $dollarsHer response to me was absolutely not and we would be hearing from her attorneyIn summary, we sold the car in good faith, fixed everything she wanted fixed and then and then some weeks later got a call from her about paying some $plus dollars to repair the spoilerFor the record, she hired a trucking company to pick the vehicle up and transport it to where she livedWithin that process it is procedure to inspect the vehicle when it is picked up and again when it is dropped offIn neither of these inspection was there any report of any issues what so everIn closing, within all of the documents that she signed it was clearly stated that the vehicle was being sold AS ISThe same documents clearly stated that all repairs had to be done at our facility and we would not honor any costs of repairs done by any other vendorI offered her a refund as a gesture of good will and she turned down my offerI always try to offer whatever assistance I can to our customers but in some cases, like this one, my generosity is denied and that is beyond my control

In response to *** ***'s complaint I offer the followingsome weeks back *** brought the car to us stating that the transmission would not go onto 5th gearAs I approached the car to drive it with him I noticed that there was damage to the front bumper and that there had been modifications
made to the vehicle, i.efresh air intake system and a performance exhaust system installedWhen I drove the car with *** there was absolutely nothing wrong with the transmission and it shifted perfectly into all gearshe agreed with my findings and left with the vehicleThen a few weeks later he called us complaining about the vehicle being stranded in some parking lot and that it would not startWe explained that we did not have any way to have the car towed and also that he would have to pay for whatever was wrong with itWe also reminded him that the car had been sold "AS IS" and his father had signed the purchase order being fully aware of thisIn summary, we sold the car on July 15, and it was sold AS IS with no warrantyWe never turned him away and tried to assist to the best of our abilityWe even offered to look at the key problem if he had the car towed to our facility, which never happenedIn his complaint he stated that the key never worked but never mentioned it being a problem when he was here with the alleged transmission issueAt this point we will gladly look at the vehicle for no charge with no promises of what we can do to assist with key situationObviously, the car will have to be brought here for us to do anything furtherAt the very least we can probably fix it for much less than anyone else will

Complaint:
I am rejecting this response because: I clearly remember showing Cliff that they key did not unlock or lock the carI even purchased a new shell due to the fact that the key provided wouldn't even close all the way, and would cause an error message.
Sincerely,
*** ***

First, up until now I was not aware of *** *** having any problems with her vehicleI am assuming that she dealt with my service department, which might explain why I was not aware of her having any ongoing issuesAt this point I would very much like to invite her to contact me to discuss this
situation furtherWithin her complaint she mentioned taking the vehicle to *** Tire to check it out but there was not mention what they found wrong with the vehicleFor the record, we did a complete safety inspection on the vehicle and I can assure you that when she got the vehicle it was in good running condition and very much safe for the roadIn not being aware of her situation it has prevented me from resolving whatever her concerns were and perhaps avoiding her filing this complaintI would very much like to have her come she me and perhaps resolve any existing issues that she might haveI look forward to hearing from her

I am rejecting this response because:"In response to this complaint I offer the following: This vehicle was sold with the agreement to repair certain things on the vehicle, which we did. In regards to the spoiler/ rear brake light, we actually replaced the entire assembly with a used one from a vendor who specializes in used [redacted] parts."They replaced the spoiler/rear brake light with a Chevy spoiler/rear break light, not a used [redacted] part. This part did not fit at the time it was placed by CK Auto, nor did it fit at anytime there after. Any body expert can explain to you that this particualr part is not as wide as the [redacted] rear and it is taller than the [redacted] spoiler, thus not allowing the rear door to open fully. (See pictures attached page 13 and 17)(See also video sent to dealer less than a week after receiving the vehicle by clicking here). "I personally was involved with this transaction and went so far as to check on the repair after it was completed. The tailgate and third brake like were operating fine when this vehicle was picked up by a transporter and left our facility."Paul can not prove that he checked the vehicle prior to it leaving the lot, nor did he have any correspondence with me throughout the entire transaction until January when I contacted Paul to try to get some resolve regarding the matter. (See page 11 of text)."I only got involved again after the buyer contacted my sales manager, Paul, and threatened to have her attorney call us." At no time did I say that I would have my attorney contact them until Cliff made an offer of only $350.00 to fix a $750.00 problem that I had already paid him $750.00 to fix. (See attached page 12 of text). "I contacted the customer and explained that the part we put on was used and actually still had a guarantee on it. I also explained that her repair facility was quoting to replace it with a new part, which cost twice what a used part would cost. I also explained that although the car was sold AS IS I would be willing to split the cost of the repair and send her a check for some $300 dollars. Her response to me was absolutely not and we would be hearing from her attorney."I tried calling Cliff personally, he never called back in regards to the above statements but instead texted a conversation with me regarding the issues he describes above. What he said is a little different that what he states above. In fact, here are the statements; "Katina... I am responding to a phone call that you made to Paul in regards to the [redacted] that you purchased from us. First, it's difficult for us the evaluate what you are concerned with without being able to see it first hand. If we could see it there might be something that we could do but that is not the case. IN addition, the vehicle was sold as is which negates us from having any further responsibility with the vehicle. Hopefully you can understand that there is nothing that we can do to assist you... Cliff", "Got your email, nothing attached. For the record we got the part from Goldwing Used [redacted] Parts who specializes in used [redacted] Parts. Also, the rear door definitely worked when it left here as I personally checked it. Send me the estimate and I will set back to you... Cliff", "FYI... the [redacted] that you purchased is basically a Chevrolet Trailblazer so that might explain why it's a Chevy part..." and "As I suspected its is much higher than what it would cost me to do it here, not to mention the part I could probably get another used part from place where I got the one that is on your vehicle. However, as a matter of goodwill I am willing to split the cost and send you a check for $350.00... let me know if that is acceptable." (See attached text pages 11-12)I responded by saying "It is not. I paid you $750.00 to fix the issue originally at your cost. You had the opportunity to do it right at your cost. That was the reason we negotiated the sale the way we did. I'm not paying another dime. I expect you will pay to have it fixed in its entirety as I am not asking for the other issues that were supposedly "fixed" as well but are not. We have a contract and you are required to honor that contract. That is the sole reason for the contract. (See attached text pages 11-12)According to Connecticut State Law, dealers are required to uphold any promises made via a contract. The promises in writing on a contract supersede the AS IS verbiage. In this case, it was promised that the 3rd break light would be repaired. In this case, the dealer chose a less expensive part that didn't fit. Instead of paying for a [redacted] part. Which would have been fine, had the part not affected the functionality of the vehicle.  "In summary, we sold the car in good faith, fixed everything she wanted fixed and then and then some weeks later got a call from her about paying some $700 plus dollars to repair the spoiler. For the record, she hired a trucking company to pick the vehicle up and transport it to where she lived." My first contact with CK Auto regarding the spoiler/rear break light issue was less than one week. The reason I had not contacted them sooner is because I didn't find the issue until I had gone to the grocery and opened the rear door to load groceries. As soon as I realized there was an issue, I contacted them immediately. After long drawn out responses I decided to let it go until after the holidays because it was causing me a great amount of stress. When I contacted them after the holiday, Cliff and I determined that the best action would be to have a local dealer estimate the damages and go from there. I reported the estimate to Cliff immediately upon it's receipt. See attched text pages "Within that process it is normal procedure to inspect the vehicle when it is picked up and again when it is dropped off. In neither of these inspection was there any report of any issues what so ever."I visually inspected the vehicle upon it's arrival from the transport company. All items that were promised to be fixed, were fixed as far as I could tell. I was not aware that the entire spoiler had been replaced with another part that may cause an issue. What I saw was the break light was no longer hanging like it was in the picture on page 13 of the attached documents (See attached pictures page 13). "In closing, within all of the documents that she signed it was clearly stated that the vehicle was being sold AS IS."Again, according to Connecticut State Law:Sec. 42-224. “As is” sales. Disclaimer.(c) An “as is” sale of a used motor vehicle waives implied warranties but shall not waive any express warranties, whether oral or written, which may have been made nor shall it affect the dealer’s responsibility for any representations which may have been made, whether oral or written, upon which the buyer relied in entering into the transaction.Sec. 42-225. Deceptive statements. Motor vehicle declared constructive total loss. Disclosure required. Promise to repair.(c) If a dealer promises that any repairs will be made or any conditions corrected in connection with the purchase of a used motor vehicle, he shall list such repairs in writing, attach a copy of such list to the contract and incorporate such list into the contract.The same documents clearly stated that all repairs had to be done at our facility and we would not honor any costs of repairs done by any other vendor. I offered her a refund as a gesture of good will and she turned down my offer. I always try to offer whatever assistance I can to our customers but in some cases, like this one, my generosity is denied and that is beyond my control. 
Complaint: [redacted]
In conclusion, I feel this dealership has a duty to me as a client to uphold the transaction and make good on the promises section of the contract. All "repairs" done by CK Auto became un-repaired withing 30 days of owning the vehicle. I asked for one to be repaired, now I am asking that all items be repaired at their expense, as I paid them to do the repairs the right way, at their cost initially. The repairs were not made in the manner that would be considered to be correct or long term.  
Sincerely,
[redacted]

Better Business Bueau 7007 Jefferson Street NE, Ste A Albuquerque< New Mexico 87109 March 20, 2017 Dear Sir or Madam: REF: YOUR LETTER OF MARCH 14, 2017  I had not been informed of this incident by my clerk. Our clerk was newly hired and inexperienced and was unfamiliar with "our-first-time...

customer discount". I have since informed her of the correct procedure to follow in these instances. However, we do request that the coupon be printed, as is cited on our web site. Therefore, if Mr. [redacted] will present the coupon to our other location: The Cleaners At Lomas, 6805 Lomas Boulevard, NE, or at Excel] Claners, 6544 4th Street, NM, we will gladly refund the $17.15, and apologize for this oversight. Please inform me of when and where Mr. [redacted] will present the coupon so we can have a check ready for him. Sincerely, Frank T[redacted] THE CLEANERS AT LOMAS, LLC

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by The Cleaners regarding complaint...

ID[redacted].
Regards,
[redacted]

Dear [redacted]
font-family: arial, sans-serif;">I am responding to your recent Revdex.com complaint on behalf of [redacted] who are the owners of The Cleaners in Stafford, VA. They are also my parents.
First, I would like to apologize on their behalf. As you already seen, my mother's English is not great, and I believe there were miscommunication/misunderstanding during your last visit to their store. In any case, we would like to extend an invite for you to come back to the store. We will replace the zipper and make sure that nothing is wrong, free-of-charge. Again, I would like to apologize for this incident.
Thank you,
[redacted]

my daughters prom dress was taken to get alterations and was completely destroyed by the cleaners the owner said it was not His fault and did not caremy daughter took her dress to the cleaners in Creedmoor to have alterations a month before her prom when we receive the dress back one week before the prom it was completely destroyed he had chopped it to where it come up to her calves, the split had been sowed together there was a bubbly seam where the split was supposed to be the dress did not even look like the same dress that we had bought, I talked to the owner he was very rude and obnoxious to me said that he did not care it was my daughter senior prom he did not care about me he didn't care about my daughter he did not care that the dress was totally ruined that it was not his fault and he was not going to take care of the situation another employee at the cleaners ended up giving me the refund for the dress I'm hoping she was able to get her money back out of him he point blank said he did not care about his customers and was extremely rude he would not honor the fact that we had shoes & jewelry to match this particular dress and just point blank did not care in any way fashion or form. He also said some things to me that was very disturbing, he would not return my calls after several attempts of trying to get the money back for the dress, said he never wanted to hear my voice again. This was no ones fault but His, it was His employee that ruined my daughters dress, so there for he should have taken the responsibility. Thank YouDesired Settlement I would like an apology not only to myself but to my daughter for ruining her senior prom, I would also like for him to apologize to the employee that is the worker at the cleaners in Creedmoor that took the measurements because he was very rude and obnoxious to her and talking junk about her I would also like to be refunded for the jewerly and the shoes that we were not able to use due to the fact that it did not match the dress I do have a receipt I would just like to be refunded for them, also something for us having to go hunt 1 week before the prom to get another dress and to compensate on my gas and my daughters pain and suffering because it was very traumatic for her

Review: I brought my comforter to the cleaners and her machine put 4 stains in my comforter. I brought the comforter back to her and showed her the new stains and asked her if she could get them out. She said that she would not be able to remove the stains and refused to make the situation right.Desired Settlement: I would like The Cleaners to pay me the value of my comforter so that I can replace it and refund me the $35 that I paid for the service.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by The Cleaners regarding complaint ID[redacted].

Regards,

Review: Thursday, I dropped paints off for zipper to be fixed as zipper came off track paid $15 to have zipper replaced and put back on track. Pants were ready the following Monday. I picked the pants up and the zipper was put back on track but the handle of zipper used to bring the zipper up and down was broken off. The employee refused to put a proper zipper on it and would not give a refund. So they got paid for putting a broken zipper on.Desired Settlement: People work too hard for their money to be ripped off. ON top of that, the employee was yelling and began speaking in another language--just rude and unprofessional. RIP off..was my first time going to a cleaners in Stafford, VA, just ridiculous

Business

Response:

Dear [redacted]