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The Cleaning Authority- Chantilly

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The Cleaning Authority- Chantilly Reviews (1)

This complaint is erroneous, [redacted] is not one of our customers, the home owner and person who contracted us is named [redacted]. We have been cleaning for [redacted] since May 4th, 2012 We had a great relationship with [redacted], he has many times sent in compliments via email or over...

the phone, has always been very happy with the job we do, I have attached our report "Great Job Summary" which we track for all customers. Sometime spring of 2015 [redacted] moved into in the residence on [redacted]. Herndon VA. Since her arrival the cleanings have continued but she has made this a strained relationship at best. We have tried to discontinue service due to her constant complaining and demands, but our contrac t is not woth her, it's with [redacted]. Evey time she complains we call him, he tells us to ignore her behavior, he is totally happy with the service and always has been. Her complaints have so far only been to the office, but now with this going out to Revdex.com I am really upset/saddened by this. I have attached our great job summary which you see all comes from him, attached our complaint summary which you can see comes from her (not my customer). Upon getting this notice today, I asked my manager to contact [redacted] and ask him to speak with you and remove this complaint or we will have to terminate the service. It's not his fault but [redacted] takes fun in trying to make my company look bad with these complaints. Her complaint: demands a supervisor every cleaning. That can't be done, we clean 60-70 house a day and have 2 field inspectors that see 8 houses a day. This house has been inspected 12 times during the 109 cleanings we have performed, over 10% of the time. She accuses us of cleaning her floor with water, is ridiculous. We use a product made by [redacted] that is a neutral floor cleaner, a green product, peroxide based, is clear like water but has peroxide as the main ingrediant so we also sanitize the floor. It is not scented because we have many customers with allergies who don't want scented products, to [redacted] she has deduced this is water on her own, has never asked. I have copied [redacted] on this report after I called him today. Again he states everything is great and will gladly tell you the same, feel free to contact him at contact info below. This needs to be removed, thank you.Ron G[redacted] - OwnerCleaning Authority Chantilly VAFirst Name:[redacted]Last Name:[redacted]Display Name:[redacted]Address:[redacted]City:HerndonState:VirginiaPostal Code:[redacted]Home Phone:###-###-####Other Phone:###-###-####Office Phone:Office Phone Ext:Phone Note:Email:[redacted]@[redacted].com

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Address: 4431 Brookfield Corporate Dr Ste E, Chantilly, Virginia, United States, 20151-1691

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