The Cleaning Authority Winter Garden Reviews (%countItem)
The Cleaning Authority Winter Garden Rating
Address: 1165 E Plant St STE 18, Winter Garden, Florida, United States, 34787-1900
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This company stole from our home while providing "cleaning services."
Right now, I have no reason to think that this cleaning business is nothing but a front to steal things from your home. The "cleaning crew" came to our home on 11/27/17 at 1pm. We were first-time customers. They made a big show and had a manager out to "evaluate" the progress. At the end, we were not impress with the service and called to cancel right away. I took pictures of the food that was uncleaned from the kitchen backsplash and my daughter's bathroom that was almost entirely uncleaned. The cleaning crew drank soda (without asking) in our pantry and ate and stole chips (even left a half-drank bottle behind). They had no instructions to clean the pantry so why even go in there?! To add more insult to the experience, they stole our 10-year-old daughter's piggy bank. The piggy was a gift from her granddad at her babyshower and had 400-500 dollars in it.
Return our property intact with the money inside and refund our cleaning fee.
Please understand we take accusations of theft very seriously. That is why we encouraged you to file a police report, and have been more than willing to cooperate with the proper authorities when they contacted us to speak with the owner, manager, and Professional Housecleaners who were in your home that day. If our Professional Housecleaners are found guilty, we will take the necessary steps to replace or reimburse the items missing. But, until the police investigation is complete, there is not much else we can do but wait. Everything we do is to provide the best possible service to our customers and that starts with our employees. That's why we perform background checks before anyone is hired. We will be happy to work with you to resolve this issue once the police have completed their work.