The Cleaning Center of Northern Virginia Inc

After moving into my first new home, I made sure to set up with my bank my HOA payment to automatically pay the bill. I was confused by the multiple remit to addresses provided by the Management Trust so I called to clear up and after being told to mail to one of the addresses, I set up accordingly with my bank. Several months after I set up, I received a letter from The Management Trust stating I had a past due balance and late fees incurred despite all payments sent and cleared with my bank. When I called to discuss with [redacted] in Accounting, not only did she interrupt me multiple times, telling me that I sent to the wrong address (even though the past due letter had the address I sent payments to matched), but she also never admitted that the company may be in error. After being told I needed to provide cancelled checks as evidence of payment, I contacted my bank twice and was told both times all they can provide for the BillPay service was the Electronic File Transfer number, remit account number & routing number. After calling back and attempting to explain this to [redacted] she didn't believe me and continued to insist that I should be able to get cancelled checks. In any case, the issue is still not resolved and at this point I'm going to escalate to her manager and maybe someday prove that I've made the payments (which have all cleared). This company is apparently all employee owned which amazes me. This is by far the worst customer service experience I have ever had and has cost me at least two hours of my workday trying to sort this out.

This company is in business to invent violations and gain profits from homeowners. Our associations who put their trust into this company are making a big mistake if they are looking for honest management. If you are an association that has finically made mistakes and is looking for a way to recover your loses then this is the company for you. They provide no explanation for the fines and will deliver them every two weeks to boost their income. I have even received duplicate charges for fines for the same violation on the same day . I would never do business with this company ever!