I have not been in yet today, because I work M-F hours. I will be in this evening around 5:30pm. I have already paid for the new spark plugs at KIA, which cost me MORE THAN the ones purchased from Bob Sumerel. I expect a full refund for the spark plug service I received in June 2016, which was approx$160.00. I will bring in invoices from both services. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
April 4,
Mr*** ***
Marketplace Resource Consultant
Revdex.com
***
Re: *** *** ***
Dear Mr***:
We are in receipt of the above reference complaint regarding *** *** and his *** ***
We have a
significantly different version of the facts surrounding the service we provided to Mr*** on Monday, March 28,
Mr*** brought his car into our Florence facility about 3:pm on Saturday, March 26th for repair to two flat tires. Our store manager at that time verified with Mr*** that the customer we already had in our management system was *** *** including the address and phone number. Mr*** *** agreed that the information we had was correct
On Monday, we provided our free service of inspecting our customer’s vehicle to make sure there were no other issues that needed to be addressed in addition to repairing his flat tires. Upon inspection, we found that the valve cover gasket was leaking and the outer passenger side tire rod end had play that needed to be repaired. Along with these repairs and alignment should be done
Our mechanic called the phone number on the invoice that was verified by Mr*** as the correct number for contactHe discussed the issues with Mr*** *** and offered an estimate for the repairs. He was given verbal permission for the repairs to be completed on the ***
The outer tie rod end was frozen to the inner tie rod and would not separate. We called again and explained the issue receiving a go ahead to make the additional repair. Total repairs on the car came to $
At approximately 5:p.m*** came to retrieve the vehicle and engaged with our JrRegional Manager at the desk. Mr*** said he would not be paying for any repairs to the vehicle because he didn’t approve them. We explained that the repairs were approved by Mr*** *** at the verified phone number he gave us on Saturday. He again insisted he would not pay for the repairs with rather colorful language. His demeanor and language caught the attention of all workers and customers in the facility. Our manager at that time informed him that we didn’t allow “language” of that type in our facility around ladies and other customers that were present. He again said he wasn’t paying and would be leaving. Our manager advised him to return the keys if he wasn’t going to pay for the approved repairs. Again some language was leveled at us. Our manager informed him that leaving the premises and not paying for any repairs, which had been approved, was “theft by deception.” He went on to explain that at no point in time will BSTS ever facilitate repairs on any vehicle, no matter the cost, without our prior approval. We received prior approval for the made repairs. Mr*** paid for the repairs, colorful language the entire transaction, threatening us with the Revdex.com and to sue us. We explained that we did exactly what we are supposed to do, we inspected the vehicle, repaired the tires, called the verified phone number with our concerns, gave the estimate to have the concerns repaired and gained approval to make the repairs
We respectfully decline to refund Mr*** for the approved repairs made to his ***
Sincerely,
Anna F*
Corporate Risk Manger
Bob Sumerel Tire & Service, LLC
Cc: Troy C**, JrRegional Manger
Revdex.com:I appreciate that the business has agreed to reissue the refund check on May 29. I accept this outcome, assuming that this check makes it to me after it is reissued
Regards,
*** ***
Our Newport BSTS location worked on this vehicle. Customer came in on 8/complaining of a noise when backing up and turning. The mechanic found that the lower control arm bushings were completely destroyed and the control arms were resting on the sub-frame. The steering and
suspension was also checked and found the front wheel bearings to have considerable play in them. The store manager called the customer and spoke with him about these issues and that we should "start" with replacing those badly worn parts because of their condition. That these probably were the cause of the noise but we couldn't tell for sure until the parts were replaced. He agreed to having the work done and the *** of $1,376.47. Car was test driven, noise was gone. Customer received car. On 8/15, he called complaining the noise was back. He brought it in, test drive couldn't reproduce the noise and he left. On 8/he was back with a noise complaint. We researched the TSB (Technical Service Bulletins from the Dealer) and found a bulletin that said the torgue struts have been found to make noise. We replaced these struts, with no charge to the customer. We absorbed the cost of the struts and the several hours of labor to replace as a good will gesture for our customer. At no time, did we tell him this was probably a subframe issue an non-repairable.
The customer had worn out bushings, bearings etc., which he agreed to have replaced. He still has those parts in his vehicle. We will be happy to work with this customer on a resolution but are not willing to refund the $1,for worn out part replacement that he initially approved. If he doesn't want to return to our Newport BSTS location, we will work with him at any of our other stores. In Campbell County, there is a BSTS in Alexandria. We have a Fort Wright and Florence location in Kentucky also. I can supply the store managers name and number to whichever location he wishes to use. Our intent is to work with him to see if we can find the exact issue that is causing the sometime noise. If it is something that BSTS caused, we will correct at no charge. If it is something other, we will work with him on the issue. BSTS has already shown good faith when they replaced the torgue struts at no charge due to the TSB bulleting saying they were a known cause for noise. If the customer would like to speak with me regarding a visit, my direct dial is ***
*** ***
I had not received any confirmation from my credit card that a final decision had made on the refund - last I had gotten from them on the matter was that it was reversed and I had mailed in a copy of the other company work on my vehicle proving that I had not received what I should have from Bob SomerelI still feel it is poor practice on AAA and Bob Sumerel's part to allow me to cash a cancelled check and get a $penalty on my accountIt would have been less frustrating if you had called me to let me know the check was being cancelled and why! I just called my credit card company and the CS rep stated that the reversal was cancelled and that the credit will now be permanent - I am still waiting on getting this in writing however and I am not really comfortable until I do - particularly with how shady Bob Sumerel/AAA has been about EVERYTHINGAnd just FYI - my original contesting with my card was not including the muffler portion - maybe if your company had not been so disgustingly immoral and allowed the FIRST contested charges to go through - EVERYONE would have been happier in the endBut hey - you owed me that anyway after the $charge you caused me on my bank accountI will NEVER use your company EVER again and I warn others about you people as wellWhole operation makes me sickAnd you have truly earned the mark on your Revdex.com reputationAbove and beyond earned itYour company has stressed me out beyond belief for months now and I will be happy to be rid of the hassle from you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***.First of all they have not accepted responsibility for not informing customers about the deadline to have the other oil change service doneThis is a very simple fix they just need to take the time to explain the details and then I would suggest to Highlight that information on the receiptAs far as the offer of good faith it would of been better if they would of accepted their failure to inform meI do not trust that they would do the job right and will not return to that store or company.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the
business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I responded on the Revdex.com site for this incident but couldn’t attach the picture that shows we used the right type spark plug. That is the plug we put into her car this summer and that she returned to us for a refund saying it was the wrong plug. She kept the plug, we just took a picture of it while she was there and explained to her that it is indeed the correct type plug something else is causing her issues. As you saw by her response, that didn’t go so well, but it is the right plug, just a different brand. *** ***Corporate Risk Manager*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We will provide as refund for the customers May invoice as customer goodwill. We have two options for a refund. She can stop into the store to get a credit card refund. Or we can mail her a check. If she would like a check, please have her verify the address for us to mail it to
Hi ***,Attached is the check request we submitted for *** *** along with the address we sent it to. I confirmed with accounting today that the check was cut on the morning of 5-and should have been mailed that day. Let me know if we need to stop payment and resend. It does seem like he should have had it by now. Thanks,Brian S*Supervisor, Car Care Inventory TeamAAA Club Alliance Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has been a significant amount of time since the complaint was made, which shows a lack of respect by refusing to comment for such an extended period of time and then using their tardiness as an excuse to not reimburse Their response is completely inaccurate to my encounter with their company and employees At this point I have found a new car maintenance company and will never use their service again My opinion that they are an untrustworthy operation still stands
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Dear Revdex.com,
The response from BST is still not acceptableThey are not addressing the issue at hand, that they did not contact me for approval of servicesThey are simply ignoring the fact that they made a mistake and won't act in an honorable and professional manner to rectify thisWhat should we do now? Should I contact my Credit Card company and place this in a FRAUD status? Please let me know what the next step is.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I WAS told by their mechanic on 08/20/(my second Attempt at having this fixed)that he had checked the Chevrolet Technical Service Bulletin and thought it was a sub-frame issue and was likely not reparableAlso, the only test drive I went on was on that Saturday the 20th, the car was not test driven on the 15th as the business stated in their responseThis company has made statements to the Revdex.com.Second, I have given them three chances to repair the car; there will not be a fourthIn the business response there is no apology offered nor is there any offer to provide me with reasonable accommodation regarding a rental car even if I was willing to let them work on the car againFinally, I would like to see proof that all of the parts they replaced were badIf they had checked the dealer TSB before attempting to diagnose the problem I would likely not be out $Their negligence is at the root of this issue; the torque struts are sold in a pair and can be purchased for approximately $They had the car for five days on their third attempt and the couple of hours of labor should have never taken that longI am requesting some reasonable financial compensation due to their negligence and the expense I have incurred throughout this processThank you,*** ***
***
I checked with our accounting department and they will forward MsHudgins a check for the correct spark plugs we installed in her vehicle as a gesture of good will. Our checks come out of Wilmington, DE and it will take 7-business days. Thank you for calling me on this one. We offered originally and she refused. Anna FCorporate Risk ManagerAAA Club Alliance Inc.***
Mr*** dropped his truck off for a grinding noise in the front wheels we inspected the truck and the tech discovered the left frt wheel bearing to be extremly loose also the upper control arm & ball joint to be just as worn , both are a safety issue. We contacted Mr*** with the est
of repairs and he approved the repair. He asked if this would make the abs light go out and he was told there is a good chance it would, however, it's not guaranteed, this is where we have to startWhen he was told the problem would need further diagnostic and that the problem appeared to be in the abs module he said he did not want to spend any more money on this truck due to the age and the high mileageHe has not contacted the store for any further assistance in this matter.The parts that were a safety issue were replaced We are sorry that he is unhappy. However, he approved the work on the safety issue, was advised we couldn't guarantee it would make the ABS light and when the light remained on, refused further diagnostic or any other work on his vehicle due to the age and mileage. I will forward the invoice to the Revdex.com under separate as I can't get it to attach to this response. We will not be refunding him for the work he approved to fix his safety issue
Customer came in for no heatVehicle was low on coolant, We filled it with coolant and let it run. It was bubbling out the radiator while the vehicle was running. That is a typical sign of a blown head gasket. We performed a head gasket test and it came back as a
problem and/or bad head gasket Customer wanted us to flush the cooling system. We told her we were not comfortable in flushing, due to the age and condition of her cooling system as it could create a bigger issue for her She was upset over that and advised us that *** would do it. We told her that if they wanted to take that responsibility that was their choice but we were not going to flush her cooling system Our tech spent over an hour checking vehicle over and we only charged her the diagnostic fee for the time we spent. As a gesture of goodwill, we are refunding her $64.12. Anna FCorporate Risk MangerBob Sumerel Tire & Service, LLC
Revdex.com:
It appears that the check was sent to the wrong address. The "***" in the address should be an "***," as reflected in the address I provided to the Revdex.com. I notice that the Bob Sumerel ticket has my address as "***" which appears to be a typo. The cardinal direction in my address should be "***" It looks like the check needs to be reissued and mailed to the address I have provided to the Revdex.com
Regards,
*** ***
I have not been in yet today, because I work M-F hours. I will be in this evening around 5:30pm. I have already paid for the new spark plugs at KIA, which cost me MORE THAN the ones purchased from Bob Sumerel. I expect a full refund for the spark plug service I received in June 2016, which was approx$160.00. I will bring in invoices from both services. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
April 4,
*
Mr*** ***
Marketplace Resource Consultant
Revdex.com
***
Re: *** *** ***
Dear Mr***:
We are in receipt of the above reference complaint regarding *** *** and his *** ***
We have a
significantly different version of the facts surrounding the service we provided to Mr*** on Monday, March 28,
Mr*** brought his car into our Florence facility about 3:pm on Saturday, March 26th for repair to two flat tires. Our store manager at that time verified with Mr*** that the customer we already had in our management system was *** *** including the address and phone number. Mr*** *** agreed that the information we had was correct
On Monday, we provided our free service of inspecting our customer’s vehicle to make sure there were no other issues that needed to be addressed in addition to repairing his flat tires. Upon inspection, we found that the valve cover gasket was leaking and the outer passenger side tire rod end had play that needed to be repaired. Along with these repairs and alignment should be done
Our mechanic called the phone number on the invoice that was verified by Mr*** as the correct number for contactHe discussed the issues with Mr*** *** and offered an estimate for the repairs. He was given verbal permission for the repairs to be completed on the ***
The outer tie rod end was frozen to the inner tie rod and would not separate. We called again and explained the issue receiving a go ahead to make the additional repair. Total repairs on the car came to $
At approximately 5:p.m*** came to retrieve the vehicle and engaged with our JrRegional Manager at the desk. Mr*** said he would not be paying for any repairs to the vehicle because he didn’t approve them. We explained that the repairs were approved by Mr*** *** at the verified phone number he gave us on Saturday. He again insisted he would not pay for the repairs with rather colorful language. His demeanor and language caught the attention of all workers and customers in the facility. Our manager at that time informed him that we didn’t allow “language” of that type in our facility around ladies and other customers that were present. He again said he wasn’t paying and would be leaving. Our manager advised him to return the keys if he wasn’t going to pay for the approved repairs. Again some language was leveled at us. Our manager informed him that leaving the premises and not paying for any repairs, which had been approved, was “theft by deception.” He went on to explain that at no point in time will BSTS ever facilitate repairs on any vehicle, no matter the cost, without our prior approval. We received prior approval for the made repairs. Mr*** paid for the repairs, colorful language the entire transaction, threatening us with the Revdex.com and to sue us. We explained that we did exactly what we are supposed to do, we inspected the vehicle, repaired the tires, called the verified phone number with our concerns, gave the estimate to have the concerns repaired and gained approval to make the repairs
We respectfully decline to refund Mr*** for the approved repairs made to his ***
Sincerely,
Anna F
Corporate Risk Manger
Bob Sumerel Tire & Service, LLC
Cc: Troy C**, JrRegional Manger
Revdex.com:I appreciate that the business has agreed to reissue the refund check on May 29. I accept this outcome, assuming that this check makes it to me after it is reissued
Regards,
*** ***
Our Newport BSTS location worked on this vehicle. Customer came in on 8/complaining of a noise when backing up and turning. The mechanic found that the lower control arm bushings were completely destroyed and the control arms were resting on the sub-frame. The steering and
suspension was also checked and found the front wheel bearings to have considerable play in them. The store manager called the customer and spoke with him about these issues and that we should "start" with replacing those badly worn parts because of their condition. That these probably were the cause of the noise but we couldn't tell for sure until the parts were replaced. He agreed to having the work done and the *** of $1,376.47. Car was test driven, noise was gone. Customer received car. On 8/15, he called complaining the noise was back. He brought it in, test drive couldn't reproduce the noise and he left. On 8/he was back with a noise complaint. We researched the TSB (Technical Service Bulletins from the Dealer) and found a bulletin that said the torgue struts have been found to make noise. We replaced these struts, with no charge to the customer. We absorbed the cost of the struts and the several hours of labor to replace as a good will gesture for our customer. At no time, did we tell him this was probably a subframe issue an non-repairable.
The customer had worn out bushings, bearings etc., which he agreed to have replaced. He still has those parts in his vehicle. We will be happy to work with this customer on a resolution but are not willing to refund the $1,for worn out part replacement that he initially approved. If he doesn't want to return to our Newport BSTS location, we will work with him at any of our other stores. In Campbell County, there is a BSTS in Alexandria. We have a Fort Wright and Florence location in Kentucky also. I can supply the store managers name and number to whichever location he wishes to use. Our intent is to work with him to see if we can find the exact issue that is causing the sometime noise. If it is something that BSTS caused, we will correct at no charge. If it is something other, we will work with him on the issue. BSTS has already shown good faith when they replaced the torgue struts at no charge due to the TSB bulleting saying they were a known cause for noise. If the customer would like to speak with me regarding a visit, my direct dial is ***
*** ***
I had not received any confirmation from my credit card that a final decision had made on the refund - last I had gotten from them on the matter was that it was reversed and I had mailed in a copy of the other company work on my vehicle proving that I had not received what I should have from Bob SomerelI still feel it is poor practice on AAA and Bob Sumerel's part to allow me to cash a cancelled check and get a $penalty on my accountIt would have been less frustrating if you had called me to let me know the check was being cancelled and why! I just called my credit card company and the CS rep stated that the reversal was cancelled and that the credit will now be permanent - I am still waiting on getting this in writing however and I am not really comfortable until I do - particularly with how shady Bob Sumerel/AAA has been about EVERYTHINGAnd just FYI - my original contesting with my card was not including the muffler portion - maybe if your company had not been so disgustingly immoral and allowed the FIRST contested charges to go through - EVERYONE would have been happier in the endBut hey - you owed me that anyway after the $charge you caused me on my bank accountI will NEVER use your company EVER again and I warn others about you people as wellWhole operation makes me sickAnd you have truly earned the mark on your Revdex.com reputationAbove and beyond earned itYour company has stressed me out beyond belief for months now and I will be happy to be rid of the hassle from you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***.First of all they have not accepted responsibility for not informing customers about the deadline to have the other oil change service doneThis is a very simple fix they just need to take the time to explain the details and then I would suggest to Highlight that information on the receiptAs far as the offer of good faith it would of been better if they would of accepted their failure to inform meI do not trust that they would do the job right and will not return to that store or company.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the
business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I responded on the Revdex.com site for this incident but couldn’t attach the picture that shows we used the right type spark plug. That is the plug we put into her car this summer and that she returned to us for a refund saying it was the wrong plug. She kept the plug, we just took a picture of it while she was there and explained to her that it is indeed the correct type plug something else is causing her issues. As you saw by her response, that didn’t go so well, but it is the right plug, just a different brand. *** ***Corporate Risk Manager*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We will provide as refund for the customers May invoice as customer goodwill. We have two options for a refund. She can stop into the store to get a credit card refund. Or we can mail her a check. If she would like a check, please have her verify the address for us to mail it to
Hi ***,Attached is the check request we submitted for *** *** along with the address we sent it to. I confirmed with accounting today that the check was cut on the morning of 5-and should have been mailed that day. Let me know if we need to stop payment and resend. It does seem like he should have had it by now. Thanks,Brian S
*Supervisor, Car Care Inventory TeamAAA Club Alliance Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has been a significant amount of time since the complaint was made, which shows a lack of respect by refusing to comment for such an extended period of time and then using their tardiness as an excuse to not reimburse Their response is completely inaccurate to my encounter with their company and employees At this point I have found a new car maintenance company and will never use their service again My opinion that they are an untrustworthy operation still stands
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Dear Revdex.com,
The response from BST is still not acceptableThey are not addressing the issue at hand, that they did not contact me for approval of servicesThey are simply ignoring the fact that they made a mistake and won't act in an honorable and professional manner to rectify thisWhat should we do now? Should I contact my Credit Card company and place this in a FRAUD status? Please let me know what the next step is.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I WAS told by their mechanic on 08/20/(my second Attempt at having this fixed)that he had checked the Chevrolet Technical Service Bulletin and thought it was a sub-frame issue and was likely not reparableAlso, the only test drive I went on was on that Saturday the 20th, the car was not test driven on the 15th as the business stated in their responseThis company has made statements to the Revdex.com.Second, I have given them three chances to repair the car; there will not be a fourthIn the business response there is no apology offered nor is there any offer to provide me with reasonable accommodation regarding a rental car even if I was willing to let them work on the car againFinally, I would like to see proof that all of the parts they replaced were badIf they had checked the dealer TSB before attempting to diagnose the problem I would likely not be out $Their negligence is at the root of this issue; the torque struts are sold in a pair and can be purchased for approximately $They had the car for five days on their third attempt and the couple of hours of labor should have never taken that longI am requesting some reasonable financial compensation due to their negligence and the expense I have incurred throughout this processThank you,*** ***
***
Corporate Risk ManagerAAA Club Alliance Inc.***
I checked with our accounting department and they will forward MsHudgins a check for the correct spark plugs we installed in her vehicle as a gesture of good will. Our checks come out of Wilmington, DE and it will take 7-business days. Thank you for calling me on this one. We offered originally and she refused. Anna F
Mr*** dropped his truck off for a grinding noise in the front wheels we inspected the truck and the tech discovered the left frt wheel bearing to be extremly loose also the upper control arm & ball joint to be just as worn , both are a safety issue. We contacted Mr*** with the est
of repairs and he approved the repair. He asked if this would make the abs light go out and he was told there is a good chance it would, however, it's not guaranteed, this is where we have to startWhen he was told the problem would need further diagnostic and that the problem appeared to be in the abs module he said he did not want to spend any more money on this truck due to the age and the high mileageHe has not contacted the store for any further assistance in this matter.The parts that were a safety issue were replaced We are sorry that he is unhappy. However, he approved the work on the safety issue, was advised we couldn't guarantee it would make the ABS light and when the light remained on, refused further diagnostic or any other work on his vehicle due to the age and mileage. I will forward the invoice to the Revdex.com under separate as I can't get it to attach to this response. We will not be refunding him for the work he approved to fix his safety issue
Customer came in for no heatVehicle was low on coolant, We filled it with coolant and let it run. It was bubbling out the radiator while the vehicle was running. That is a typical sign of a blown head gasket. We performed a head gasket test and it came back as a
Corporate Risk MangerBob Sumerel Tire & Service, LLC
problem and/or bad head gasket Customer wanted us to flush the cooling system. We told her we were not comfortable in flushing, due to the age and condition of her cooling system as it could create a bigger issue for her She was upset over that and advised us that *** would do it. We told her that if they wanted to take that responsibility that was their choice but we were not going to flush her cooling system Our tech spent over an hour checking vehicle over and we only charged her the diagnostic fee for the time we spent. As a gesture of goodwill, we are refunding her $64.12. Anna F
Revdex.com:
It appears that the check was sent to the wrong address. The "***" in the address should be an "***," as reflected in the address I provided to the Revdex.com. I notice that the Bob Sumerel ticket has my address as "***" which appears to be a typo. The cardinal direction in my address should be "***" It looks like the check needs to be reissued and mailed to the address I have provided to the Revdex.com
Regards,
*** ***