I have had nothing but great service and product from CK. I have at least a half dozen holsters or more and I keep coming back because of the service and high quality products. If you need any help deciding which holster is best for your pistol, there chat is quick and very helpful. Great company!
I ordered 2 Slimline sheaths for my 2 Ontario Kukri knives, and the sheaths border on worthless. I say this because either knife will barely go into either sheath without some effort and once it's in, then it's seriously stuck if I want to remove it. I can get it removed from the sheath, but with care, because when it becomes unstuck, it comes out unexpectedly. Cleveland Kydex may do OK for straight knives, but not for a Kukri in the Slimline. It is worthless to have a sheath that you can hardly get the knife into the sheath, and way dangerous for it to require a lot of force to get the knife out. It's clear to me that there way absolutely no check of the sheath before it was shipped, just careless crap, that may as well have come from China.
Customer contacted support via online chat inquiring as to lead times, and estimated ship date of items to be fabricatedCustomer was directed to terms and conditions online including up to date lead time information posted onlineCustomer became disgruntledCustomer was immediately refunded full purchase price and customers items were immediately sent back at our expense
Hello, I am very sorry for any inconvenience caused. The order in question was placed on 08/08/10:00AM ESTLead times are currently posted online, and are in the terms and conditions that all customers agree to when checking out (link provided below)The fabrication shop
was closed 08/08, and 08/due to scheduled shop maintenance, although the website continues to run during these maintenance windowsThis update is posted online along with any changes that affect lead timesAlso posted online are instructions and explanations relating to custom itemsThe lead time on any custom order begins when all items for that order are received from the customerThe reason for this is two foldFirstly, out of convenience to our customers should their schedules change, are deployed for duty, etcSecondly, in order to ensure consistent order fullfilment, and undisturbed custom fabrication for our fabricators, all items must be in shop for lead times to be in effectThis is also posted under Lead Times, Terms and Conditions online The customers accessory was recevied on 08/11/at 16:04EST (4:PM)It was scanned into the shop, and was ready for fabrication the next morning 08/12/From the date of reception to the date of completion 08/25/was business days, and the item was packaged up, prepared for shipment, and is shipping out today 08/29/There does seem to be a delay of approximately one business dayThis can happen if a fabricator notices something with an order that they are not satisfied with, and choose to touch up an item, or they might choose to completely refabricateThis delay is very small, and typically a maximum of about hoursThe terms and conditions are posted online here for review; Terms and Conditions: Lead Times http://clevelandkydex.com/faq-terms-and-conditions-lead-times-ezp-11.html Please let me know if there is anything that I can help with Thank You, Paul The Cleveland Kydex Team!
When I ordered my holster the lead time was days and more than a week later I get a email saying that my holster was in "pre fabrication " witch I could have lived with I emailed them they basically blew me off when I asked if I could get free shipping seeing as how it's taking so long
Our lead times are dynamic and posted online at the link below. We did not speak to this customer today. Please reference our Terms and Conditions - Lead Times. All orders must accept these lead times when placing an order. We will obviously refund full purchase price if there was any confusion to...
the information posted online, and agreed to at purchase.
Terms and Conditions - Lead Times http://clevelandkydex.com/index.php?main_page=page&id=11&zenid=cgituvnru...⇄
Our lead times are dynamic and posted online at the link below. We did not speak to this customer today. Please reference our Terms and Conditions - Lead Times. All orders must accept these lead times when placing an order. We will obviously refund full purchase price if there was any confusion to...
the information posted online, and agreed to at purchase.Terms and Conditions - Lead Timeshttp://clevelandkydex.com/index.php?main_page=page&id=11&zenid=cgit...⇄
Customer contacted support via online chat inquiring as to lead times, and estimated ship date of items to be fabricated. Customer was directed to terms and conditions online including up to date lead time information posted online. Customer became disgruntled. Customer was immediately refunded full...
purchase price and customers items were immediately sent back at our expense.
Customer contacted support via online chat inquiring as to lead times, and estimated ship date of items to be fabricatedCustomer was directed to terms and conditions online including up to date lead time information posted onlineCustomer became disgruntledCustomer was immediately refunded full purchase price and customers items were immediately sent back at our expense
Hello, I am very sorry for any inconvenience caused. The order in question was placed on 08/08/10:00AM ESTLead times are currently posted online, and are in the terms and conditions that all customers agree to when checking out (link provided below)The fabrication shop
was closed 08/08, and 08/due to scheduled shop maintenance, although the website continues to run during these maintenance windowsThis update is posted online along with any changes that affect lead timesAlso posted online are instructions and explanations relating to custom itemsThe lead time on any custom order begins when all items for that order are received from the customerThe reason for this is two foldFirstly, out of convenience to our customers should their schedules change, are deployed for duty, etcSecondly, in order to ensure consistent order fullfilment, and undisturbed custom fabrication for our fabricators, all items must be in shop for lead times to be in effectThis is also posted under Lead Times, Terms and Conditions online The customers accessory was recevied on 08/11/at 16:04EST (4:PM)It was scanned into the shop, and was ready for fabrication the next morning 08/12/From the date of reception to the date of completion 08/25/was business days, and the item was packaged up, prepared for shipment, and is shipping out today 08/29/There does seem to be a delay of approximately one business dayThis can happen if a fabricator notices something with an order that they are not satisfied with, and choose to touch up an item, or they might choose to completely refabricateThis delay is very small, and typically a maximum of about hoursThe terms and conditions are posted online here for review; Terms and Conditions: Lead Times http://clevelandkydex.com/faq-terms-and-conditions-lead-times-ezp-11.html Please let me know if there is anything that I can help with Thank You, Paul The Cleveland Kydex Team!
When I ordered my holster the lead time was days and more than a week later I get a email saying that my holster was in "pre fabrication " witch I could have lived with I emailed them they basically blew me off when I asked if I could get free shipping seeing as how it's taking so long
Our lead times are dynamic and posted online at the link below. We did not speak to this customer today. Please reference our Terms and Conditions - Lead Times. All orders must accept these lead times when placing an order. We will obviously refund full purchase price if there was any confusion to...
the information posted online, and agreed to at purchase.
Terms and Conditions - Lead Times
http://clevelandkydex.com/index.php?main_page=page&id=11&zenid=cgituvnru...⇄
Our lead times are dynamic and posted online at the link below. We did not speak to this customer today. Please reference our Terms and Conditions - Lead Times. All orders must accept these lead times when placing an order. We will obviously refund full purchase price if there was any confusion to...
the information posted online, and agreed to at purchase.Terms and Conditions - Lead Timeshttp://clevelandkydex.com/index.php?main_page=page&id=11&zenid=cgit...⇄
Poor quality manufacturing. Even after returning it they still did not fix it. Said they would refund my shipping costs to return and they did not.
Customer contacted support via online chat inquiring as to lead times, and estimated ship date of items to be fabricated. Customer was directed to terms and conditions online including up to date lead time information posted online. Customer became disgruntled. Customer was immediately refunded full...
purchase price and customers items were immediately sent back at our expense.