The Cllctiv Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called the customizer at The Cllctiv shopThis was not a "direct custom deal" that we made privately outside of the shopThe customizer was representing the company at that time so I feel it is the company's responsibility to rectify this situationThe manager never once asked for a receipt of the transactionHe asked how I paid and when I paidThat was itThen the manager replied the following: On Mar 28, 2014, at 1:PM, "THE CLLCTIV" wrote: My boss said he can't deal with paypalCan I get your address so we can send you a check? And also what name should we write the check out too? THE CLLCTIV I [redacted] N [redacted] Ana, CA [redacted] Phone: [redacted] I IG: @ [redacted] They say that the Paypal account was not the store's account so how did the manager have access to the Paypal account to "provide a receipt of the transaction in order to prepare a refund check"? If it was indeed the customizer's personal Paypal account, how did the the manager "show ownership the paid invoice that the customer sent to The Cllctiv via email"? Not once did I send an "invoice receipt"I only provided the date and amountOnly after numerous unanswered emails and unanswered phone calls, did I finally get a response that I was not going to be receiving a refundPaypal does not refund for "custom work"I strongly believe that this refund is The Cllctiv's responsibility Regards, [redacted]

This was a direct custom deal between the "customer" and *** Amezcua involving ***'s personal Paypal account*** Amezcua is an independent contractor that failed to complete personal workAt the time of transaction *** was operating as an independent contractor renting space from "THE CLLCTIV"
After the store Manager (***) found out about the incident he did indeed try to refund the customThat is when ownership stepped in and asked *** to provide a receipt of the transaction in order to prepare a refund check*** showed ownership the paid invoice that the "customer" sent to "THE CLLCTIV" via email, which was an invoice paid over PaypalOwnership notified *** that "THE CLLCTIV" does not operate a Paypal account"THE CLLCTIV" only accepts payments through our retail location and also our website (WWW.THECLLCTIV.COM)THE CLLCTIV advises the "customer" to file a Paypal dispute against the paypal account used for the transactionNo receipt can be provided from the "customer" from either our retail location or THE CLLCTIV's website

It is very unfortunate THE CLLCTIV will have to refund a transaction that was never charged through THE CLLCTIV. THE CLLCTIV does not deal with Paypal. We have tried to contact the "customer" and let him know that we will be refunding the full amount processed through Paypal during the transaction. We will pay the amount shown on the Paypal invoice provided by the "customer". As a new business we want to uphold great customer service, even if it means cleaning up the mess of others. We do not want to be associated with any negativity within our community, and industry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I called the customizer at The Cllctiv shop. This was not a "direct custom deal" that we made privately outside of the shop. The customizer was representing the company at that time so I feel it is the company's responsibility to rectify this situation. The manager never once asked for a receipt of the transaction. He asked how I paid and when I paid. That was it. Then the manager replied the following:
On Mar 28, 2014, at 1:29 PM, "THE CLLCTIV" <[email protected]> wrote:
My
boss said he can't deal with paypal. Can I get your address so we can
send you a check? And also what name should we write the check out too?
 
THE CLLCTIV I [redacted] N. [redacted] Ana, CA [redacted]
[redacted] [redacted]
Phone: [redacted] I IG: @[redacted]
They say that the Paypal account was not the store's account so how did the manager have access to the Paypal account to "provide a receipt of the transaction in order to prepare a refund check"? If it was indeed the customizer's personal Paypal account, how did the the manager "show ownership the paid invoice that the customer sent to The Cllctiv via email"? Not once did I send an "invoice receipt". I only provided the date and amount. Only after numerous unanswered emails and unanswered phone calls, did I finally get a response that I was not going to be receiving a refund. Paypal does not refund for "custom work". I strongly believe that this refund is The Cllctiv's responsibility.
Regards,
[redacted]

Review: On November 29,2013 I paid The Cllctiv and their shoe customizer at the time, [redacted], for their services to customize a pair of shoes. I sent $230.00 plus a pair of shoes to their store at [redacted]. On February 24,2014 I received the "finished" product. The product that I received was not the product I was promised. The customized shoes were not finished and the quality of the work for the amount of money I paid was unacceptable. After speaking with the customizer and learning he was no longer with the company, I contacted the store. I spoke with [redacted] on March 13,2014. After exchanging emails and phone calls for two weeks, I thought we had come to an agreement. On March 28,2014 I was told that the store owner authorized a refund check to be sent to me on March 31,2014. No check was sent. I allowed 17 days to pass before contacting them to find out an update on the situation. After attempting numerous times to call the store, I received no reply. On May 8,2014 I called the store and spoke with the store manager, [redacted]. He said he needed to speak with [redacted] and would call me back. When he called back, he stated that their accountant would not authorize the refund.Desired Settlement: I told the store manager that I only wanted the money that I paid for the customization service refunded which was $230.00 and to not worry about the cost of the shoes. However, because they have gone back on their owner's promise and have caused me stress, I am demanding for the $230.00 for the customization service plus the retail price of the shoes (Nike Air Jordan 1 White/White Model), which is $105.00 to be refunded immediately. In total, I am demanding $335.00

Business

Response:

This was a direct custom deal between the "customer" and [redacted] Amezcua involving [redacted]'s personal Paypal account. [redacted] Amezcua is an independent contractor that failed to complete personal work. At the time of transaction [redacted] was operating as an independent contractor renting space from "THE CLLCTIV". After the store Manager ([redacted]) found out about the incident he did indeed try to refund the custom. That is when ownership stepped in and asked [redacted] to provide a receipt of the transaction in order to prepare a refund check. [redacted] showed ownership the paid invoice that the "customer" sent to "THE CLLCTIV" via email, which was an invoice paid over Paypal. Ownership notified [redacted] that "THE CLLCTIV" does not operate a Paypal account. "THE CLLCTIV" only accepts payments through our retail location and also our website (WWW.THECLLCTIV.COM). THE CLLCTIV advises the "customer" to file a Paypal dispute against the paypal account used for the transaction. No receipt can be provided from the "customer" from either our retail location or THE CLLCTIV's website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called the customizer at The Cllctiv shop. This was not a "direct custom deal" that we made privately outside of the shop. The customizer was representing the company at that time so I feel it is the company's responsibility to rectify this situation. The manager never once asked for a receipt of the transaction. He asked how I paid and when I paid. That was it. Then the manager replied the following:

On Mar 28, 2014, at 1:29 PM, "THE CLLCTIV" <[email protected]> wrote:

My

boss said he can't deal with paypal. Can I get your address so we can

send you a check? And also what name should we write the check out too?