Sign in

The Clock Doctor

Sharing is caring! Have something to share about The Clock Doctor? Use RevDex to write a review
Reviews Clock Repair The Clock Doctor

The Clock Doctor Reviews (18)

We have spoke with the customer to resolve the issue and clear up all miscommunicationsWe are so terribly sorry for any inconvenience caused and have already issue a refund in full for both orders placedOur customer has confirmed they are satisfied with the solution and would like to remove their complaintWe also apologize for times of high call volumes when wait times are a little longer than normalRest assured, we're always here to help during business hours! All calls are answered in the order received and we try our best to answer as quickly as possible, but we also want to make sure each customer is provided the kind of attention they deserveWe take out customers very serious and are always happy to help! Our phones are open Monday-Friday from 8am-6pm EST and we can be reached at ###-###-#### during those times Thank you again for the opportunity to rectify this issue, we appreciate it!

Revdex.com Complaint ID# [redacted] This complaint is concerning a clock that the customer claims was fixed at thisshopThe customer did not have an original repairreceipt to validate that the clock was indeed repaired at this shopWarranty workrequires the receiptWhat was agreed upon was thecustomer pay for the parts and that the labor to fix the clock would be waivedAnapproximate estimate was given as $The actualcost of the parts when ordered had gone up to $We do not buy in bulk as thecustomer stated(Also the clock contained partsthat this shop had not purchased and had obviously been repaired by someone else.)When picking up the clock the customer became very hostile (cursing) when told of the price increase.He threatened to burn down the business and told the owner to stick the clock 'up his a--'This is all over $He is most welcome to pick up his clock by paying for the costs of the parts and the applicable state sales tax.The $price he was quoted would have included labor and that would have been $and not $All customer job tickets state alsothat the business is not responsible for items left more than days after being notified that such items are ready to be picked up.The date the customer was notified was 4/18/He must pay for and pick up his clock days after that date.This business cannot stay in business by losing money giving away partsI am sure that you can understand this.Thank you.The Clock Doctor [redacted] * [redacted] ***

Hi,The customer was attempting to correspond directly with a former employee who did not follow upThat employee is no longer with our companyNobody else at Auto rim Shop was made aware of the situationWe attempted to contact the customer this morning and left her a messageA full refund has been issuedThank you

This customer purchased a set of wheel in April of He was allowed to exchange one that he was not happy with in November on at no costHe reached out in June of claiming that he is unhappy with the condition of the wheels that he had purchased over a year agoA customer service representative from our company responded and let the customer know that, although our warranty is a month warranty, we would be willing to sell him a new set of wheels at a highly discounted priceWe are always trying to put the customer's satisfaction firstHowever, we also must look out for our own companyThe customer has no way of proving that the wheels he wishes to return were the same ones that he purchased from our companyDespite that, our customer service rep still tried to reach a compromise, which was not acceptedWe will attempt to appease the customer further without being taken advantage of

Complaint: [redacted] for the missing part I am rejecting this response because:the clocks were not repaired ,they were returned in worse shape having said that, our money was returned ,plus $for the missing part Sincerely, [redacted]

1.) We are not sure why the customer would expect to see the clocks running When we finish repairing clocks we set them aside (in the box they were delivered in, in this case) as to make room for the next clock(s) to be serviced One clock, due to it's construction WAS running at the
time of delivery and the other, a wall clock, would not be running in a box.2.) There was a missing key for one clock which was overlooked on our part An apology was offered and we arranged to mail the key to the customer immediately She seemed happy with this solution.3.) There was a missing decorative piece on the face of the wall clock that may or may not have been missing when the clock was delivered It was not noted on the intake invoice; a mistake on our part but we did not dispute having lost it ourselves and promised to find, replace or make restitution for this part.4.)Both clocks were in proper running condition before leaving our shop The wall clock was returned with a part broken through mishandling 5.) When the customer called to say the clocks were not running she did not allow me to offer suggestions to solve her problems over the phone to save her from having to drive hours to bring them back.6.) We try to make it clear to customers that we require they make appointments for service Perhaps we didn't in this case but she did not state the date and/or time she would like to return the clocks.7.) I spoke with the proprietor of *** *** clock shop They stated that one clock "was not touched" because the customer had damaged it since it was repaired by us 8.) The other clock "was fixed wrong" in that the case was not cleaned and the brass parts were not polished as per *** ***'s procedure We offer these services only for extra charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I have received confirmation that the money has been refunded.Thank you for your assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This customer purchased a set of wheel in April of 2016. He was allowed to exchange one that he was not happy with in November on 2016 at no cost. He reached out in June of 2017 claiming that he is unhappy with the condition of the wheels that he had purchased over a year ago. A customer service...

representative from our company responded and let the customer know that, although our warranty is a 12 month warranty, we would be willing to sell him a new set of wheels at a highly discounted price. We are always trying to put the customer's satisfaction first. However, we also must look out for our own company. The customer has no way of proving that the wheels he wishes to return were the same ones that he purchased from our company. Despite that, our customer service rep still tried to reach a compromise, which was not accepted. We will attempt to appease the customer further without being taken advantage of.

Hi,The customer seems to have sent an email in April which was responded to by two of our reps. We then did not receive a response back. Furthermore, the phone number that the customer provided on his order is not an accurate phone number. When dialed the answering machine that comes on provides a...

name that is not the customer's. The number they provided is  [redacted] We are happy to work with any customers on an issues that they might have.

We sincerely apologize for any inconvenience and miscommunication, and appreciate the opportunity to resolve any issues so each and every customer has a positive experience with us. We weren't able to find any emails from the email address provided, but we are always here to help via email or phone...

Monday-Friday.  We had a free shipping promotion at the time of purchase that excluded shipping to Alaska, which happened to be the shipping address provided for this order. Our automated system notifies any customers with orders going to Canada, Alaska, or Puerto Rico of the additional costs required for shipments to those locations and until payment is received, the order is put on hold. Since we did not hear back from the customer, the order remained on hold until further action from the customer. Since the customer is requesting a refund claiming they never received the items, we would imagine there was a miscommunication of some sort with the order being on hold. Had we known of the customers inquiry and desire to cancel, one of our customer service representatives would have been available to assist. It is never our intention to cause any delay or trouble to our customers, we are only here to help! Since a refund request has been made through this claim, the order was refunded immediately and returned back to our customer. Again, we truly apologize for the mix-up, we only wish we would have known of the issue sooner to better assist in a timely manner. If there is anything we can help with in the meantime, please do not hesitate to contact us!

Complaint: [redacted]
for the missing part
I am rejecting this response because:the clocks were not repaired ,they were returned in worse shape having said that, our money was returned ,plus $10.00 for the missing part  
Sincerely,
[redacted]

Revdex.com Complaint ID. #[redacted]This complaint is concerning a clock that the customer claims was fixed at thisshop. The customer did not have an original repairreceipt to validate that the clock was indeed repaired at this shop. Warranty workrequires the receipt. What was agreed upon was...

thecustomer pay for the parts and that the labor to fix the clock would be waived. Anapproximate estimate was given as $160. The actualcost of the parts when ordered had gone up to $208. We do not buy in bulk as thecustomer stated. (Also the clock contained partsthat this shop had not purchased and had obviously been repaired by someone else.)When picking up the clock the customer became very hostile (cursing) when told of the price increase.He threatened to burn down the business and told the owner to stick the clock 'up his a--'This is all over $48. He is most welcome to pick up his clock by paying for the costs of the parts and the applicable state sales tax.The $400. price he was quoted would have included labor and that would have been $427.50 and not $400. All customer job tickets state alsothat the business is not responsible for items left more than 60 days after being notified that such items are ready to be picked up.The date the customer was notified was 4/18/2016. He must pay for and pick up his clock 60 days after that date.This business cannot stay in business by losing money giving away parts. I am sure that you can understand this.Thank you.The Clock Doctor[redacted]
[redacted]

Hi,The customer was attempting to correspond directly with a former employee who did not follow up. That employee is no longer with our company. Nobody else at Auto rim Shop was made aware of the situation. We attempted to contact the customer this morning and left her a message. A full refund has...

been issued. Thank you

Complaint: [redacted]
.
I am rejecting this response because:  [redacted] told me the price to fix the clock would be 160..00 back in december in march he told me he was waiting on ordering the movement until he could order 3 or 4 movements and get a better price and he would pass on the savings to me.  in april I phoned him he stated the clock was not ready.I  phoned him again in april he stated the clock was ready he then told me the price was 208.00 plus lbor the total would be 427.00  i told him to stick the clock up his --- he and his wife soon started harrassing me by phone and texting I then went and filed a report with the bastrop county sheriffs depart. this man [redacted] is a con artist a liar and a thief. Regards,
[redacted]

We have spoke with the customer to resolve the issue and clear up all miscommunications. We are so terribly sorry for any inconvenience caused and have already issue a refund in full for both orders placed. Our customer has confirmed they are satisfied with the solution and would like to...

remove their complaint. We also apologize for times of high call volumes when wait times are a little longer than normal. Rest assured, we're always here to help during business hours! All calls are answered in the order received and we try our best to answer as quickly as possible, but we also want to make sure each customer is provided the kind of attention they deserve. We take out customers very serious and are always happy to help!  Our phones are open Monday-Friday from 8am-6pm EST and we can be reached at ###-###-#### during those times.  Thank you again for the opportunity to rectify this issue, we appreciate it!

Revdex.com Complaint ID. #[redacted]This complaint is concerning a clock that the customer claims was fixed at thisshop. The customer did not have an original repairreceipt to validate that the clock was indeed repaired at this shop. Warranty workrequires the receipt. What was agreed upon was thecustomer pay...

for the parts and that the labor to fix the clock would be waived. Anapproximate estimate was given as $160. The actualcost of the parts when ordered had gone up to $208. We do not buy in bulk as thecustomer stated. (Also the clock contained partsthat this shop had not purchased and had obviously been repaired by someone else.)When picking up the clock the customer became very hostile (cursing) when told of the price increase.He threatened to burn down the business and told the owner to stick the clock 'up his a--'This is all over $48. He is most welcome to pick up his clock by paying for the costs of the parts and the applicable state sales tax.The $400. price he was quoted would have included labor and that would have been $427.50 and not $400. All customer job tickets state alsothat the business is not responsible for items left more than 60 days after being notified that such items are ready to be picked up.The date the customer was notified was 4/18/2016. He must pay for and pick up his clock 60 days after that date.This business cannot stay in business by losing money giving away parts. I am sure that you can understand this.Thank you.The Clock Doctor[redacted] [redacted]

A little over a year ago one of their technicians came to fix my parent's grandfather clock that had not run for several years. He oiled it and left. The clock ran for a little while but then stopped. I had the technician come back and he oiled it again but said that it if this didn't work I would probably have to replace the movement for about $1,000. The clock stopped again and I left it alone as I couldn't afford spending $1,000 to replace it. A couple months ago a friend of mine told me I should check to make sure the clock was in beat. If it wasn't the clock would only run for a little while. Well I got the clock in beat and it has been running fine ever since. I don't understand why the technician didn't do this as he should have known about putting the clock in beat. They basically took $150 from me for nothing and tried to get me to spend $1,000 needlessly. These people are no different then the auto mechanic or appliance repairman who scam you into paying for more than necessary because you don't know any better. I would never recommend this business to anyone.

Check fields!

Write a review of The Clock Doctor

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The Clock Doctor Rating

Overall satisfaction rating

Address: 30 Central Ave, Farmingdale, Alberta, Canada, 11735-6906

Phone:

Show more...

Web:

This website was reported to be associated with The Clock Doctor.



Add contact information for The Clock Doctor

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated