The Clock Tower Banquet and Conference Center

The Clock Tower: Premiere Banquet & Conference FacilityEastland Dr.Columbus, Ohio 43232September 18,2015To whom it may concern:In reply to [redacted] 's complaint (# [redacted] ,) we will state the following:In reference to page 1, section 5, the contract clearly srates:"A security damage deposit is required by the company to cover the cost for any damage toproperty, or loss of property, which may occur during/after your eventThis deposit will berefunded within sixty days following the event, assuming there is no damage to or loss ofproperty, clean up has been properly completed, and all fees have been paid in full."As of today, September 18, 2015, we are still within the day period to meet the terms;therefore, we are still in agreement of the contractWe did bring this to Ms [redacted] 'sattention and did not yet mention if we would or would not retain her security deposit.Nevertheless, following are citations and explanations of the contract that were breachedby Ms [redacted] :The client will be responsible for any damage or loss to the premises, the building,equipment, decoration, or fixtures due to the activities of their guestsFor each chargethat is applied for additional clean up there is an additional $fee, including but notlimited to flower petals, glitter, loose decoration, or extensive bathroom clean up, "The client has two (2) violations of the above citation: 1.) Paper towels clogged up toiletsdue to large amounts of hand towels being thrown in the bowl by many children2.) Therewere excessive amounts of small candies thrown throughout the ballroom floor which wewere unable to vacuum and had to be gathered by handWe are asking for two $75cleaning fees due to these charges"All guests of the Client are only allowed in the building during the time payed for bythe Client as stated on the final invoiceThe agreed upon time will be discussed withthe Client and written on the final timelineThe client or any guests or vendorsassociated with them must vacate the building at the end of the event in a timelyfashion or a fee of $will be charged per hour or part there of."The client and party were informed at 11:pm which was minutes prior to the end ofthe eventThe clients ignored our requests and informed the DJ to continue playing musicuntil 12:a.mManagement informed the client at 12:a.mthat they would be chargedfor the extenced timeMany guests continued to take group pictures until 12:a.mThe DJwas not completely packed up and out of the facility until 1:a.mAs a result, The ClockTower had to pay staff members at the rate of $per hour to stay an extra time forthe cleanup"The client had the option to add extended time for $250/hour on the final lineof the invoice but decided to opt outWe are asking for the $fee due to extended timeand $due to the extra staff needed: (employees @ $20/hour.)In response to Ms [redacted] 's complaint to the Revdex.com where she states that the wrongslideshow was played and that her personal property was misplaced: The flash drive givento us had files upon files of pictures that were supposedly not supposed to be shownWedid inform her that only the files that should be shown should be on the flash driveWewere not made aware of the personal belongings that were missing, however, in ourcontract it slates: "The risk of loss of such property, equipment and materials shall be the soleresponsibility of the client including venue, property, and vehicles in parking lot." You can findthis in page 2, section of the contract.Following you will find an invoice listing additional charges that are currently owedWeare willing to answer any other questions you may have.Sincerely,The Clock Tower Banquet & Conference Center

All of the response is completely untrue, We and all guest had exited the building by 12:15, we did stay in the parking lot to say good bye to our guest for around 25 mins. But our Dj did in no way play that late, He finished playing his last song till 12:06am , the Dj would of charged us extra if he had to play any longer as he is a professional Dj and was there for work only. As to the bathrooms, this once again is completely untrue, and a complete lie. As for the candy of course there was one to two pieces here and there, but it was not to the point that it would be very difficult to vacuum up!!! We have tons of pictures and you can see there is no great mess as to which they describe. As too what she refers too that she did not say she was going to refund my deposit, that is a complete lie also and that was her first response when I call to see what she wanted me to do to get it (drive down there or wait for it in the mail). I am will to give you the contact number to the Dj as a witness to the as well as the Photographer's that we hired for the event. They our not relatives and would have no reason to lie. Thank you.

The Clock Tower: Premiere Banquet & Conference Facility4500 Eastland Dr.Columbus, Ohio 43232September 18,2015To whom it may concern:In reply to [redacted]'s complaint (#[redacted],) we will state the following:In reference to page 1, section 5, the contract clearly srates:"A security damage...

deposit is required by the company to cover the cost for any damage toproperty, or loss of property, which may occur during/after your event. This deposit will berefunded within sixty days following the event, assuming there is no damage to or loss ofproperty, clean up has been properly completed, and all fees have been paid in full."As of today, September 18, 2015, we are still within the 60 day period to meet the terms;therefore, we are still in agreement of the contract. We did bring this to Ms. [redacted]'sattention and did not yet mention if we would or would not retain her security deposit.Nevertheless, following are citations and explanations of the contract that were breachedby Ms. [redacted]:1 . The client will be responsible for any damage or loss to the premises, the building,equipment, decoration, or fixtures due to the activities of their guests. For each chargethat is applied for additional clean up there is an additional $75 fee, including but notlimited to flower petals, glitter, loose decoration, or extensive bathroom clean up, "The client has two (2) violations of the above citation: 1.) Paper towels clogged up toiletsdue to large amounts of hand towels being thrown in the bowl by many children. 2.) Therewere excessive amounts of small candies thrown throughout the ballroom floor which wewere unable to vacuum and had to be gathered by hand. We are asking for two $75cleaning fees due to these charges.2. "All guests of the Client are only allowed in the building during the time payed for bythe Client as stated on the final invoice. The agreed upon time will be discussed withthe Client and written on the final timeline. The client or any guests or vendorsassociated with them must vacate the building at the end of the event in a timelyfashion or a fee of $250 will be charged per hour or part there of."The client and party were informed at 11:45 pm which was 15 minutes prior to the end ofthe event. The clients ignored our requests and informed the DJ to continue playing musicuntil 12:20 a.m. Management informed the client at 12:30 a.m. that they would be chargedfor the extenced time. Many guests continued to take group pictures until 12:45 a.m. The DJwas not completely packed up and out of the facility until 1:15 a.m. As a result, The ClockTower had to pay 8 staff members at the rate of $20.00 per hour to stay an extra time forthe cleanup. "The client had the option to add extended time for $250/hour on the final lineof the invoice but decided to opt out. We are asking for the $250 fee due to extended timeand $160 due to the extra staff needed: (8 employees @ $20/hour.)In response to Ms. [redacted]'s complaint to the Revdex.com where she states that the wrongslideshow was played and that her personal property was misplaced: The flash drive givento us had files upon files of pictures that were supposedly not supposed to be shown. Wedid inform her that only the files that should be shown should be on the flash drive. Wewere not made aware of the personal belongings that were missing, however, in ourcontract it slates: "The risk of loss of such property, equipment and materials shall be the soleresponsibility of the client including venue, property, and vehicles in parking lot."  You can findthis in page 2, section 16 of the contract.Following you will find an invoice listing additional charges that are currently owed. Weare willing to answer any other questions you may have.Sincerely,The Clock Tower Banquet & Conference Center