Complaint: [redacted]I am rejecting this response because: Company has not contacted me or sent me a coupon. The last email I received from them was 3/22/2017 and did not say anything about a coupon. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: the company has not reached out to me since March 22nd 2017. They stopped replying to my emails and even when they were replying, they were not willing to help me. Sincerely,[redacted]
We only fulfill and service orders placed on [redacted]. Unfortunately, this customer did not place their order through our website. By the phone number she listed on her statement, this order was placed through [redacted] and they can be reached at 1-855-721-3340 which is the number she listed from her bank account. Unfortunately, since she is not a customer of ours we are unable to assist her.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: The company did not request the defective bottle or damaged items in their original...
request for information (attached below). The company was not diligent in resolving this matter.
[redacted],
Thank you for contacting us at Clorox.
I am very sorry to hear of the experience you have had with our product. I would be more then happy to compensate you for these damages.
Would you be able to tell me how much you estimate that damages would cost to be fixed? $276.00 Laundry bag 22, Tasso Elba Polo 55, Greg Norman Polo 59, Adidas Pullover Hoodie 55, Kenneth Cole Flannel 69, Nike socks ( 3 damaged) (6pk) 16
To better assist you please provide a few bits of additional information (if available) to ensure accurate reporting:- Exact name of the product CLOROX Regular concentrated bleach.- Bar code or UPC if available 44600 31171- Cost Before Taxes $1.00- Store where it was purchased Dollar Tree Stores- Your full address including country [redacted] P.O. Box[redacted], CO [redacted], USA- Production Code (located on the crimp of the product, underneath the bar code, or on the box, usually consisting of 7-9 characters starting with a letter)[redacted] We look forward to your response and the opportunity to further assist you! Thank you! I found the problem in the cap. The transparent seal in the cap cracked thus allowing seepage. I attached a photo.Sincerely,Clorox Consumer Services
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This item was received via an internet website. They did not provide a receipt, an email confirmation or any other information other than the charge on my credit card. They said it's a automatic order and you do not need to click a button to submit or order. Just that it's a live site...
and accepts an order automatically. The return address on the package they sent is the same address for returns. Their web site does not provide any identifying information on the company address, etc. I have the charge information from my credit card. They did not include any type of documentation in the package they sent. Do you want to credit card information or link to the site?
Initial Business Response /* (1000, 12, 2015/08/26) */
We will contact consumer to let her know someone will look into her complaint and it will be handled.
Initial Consumer Rebuttal /* (2000, 16, 2015/08/27) */
I was contacted by an employee of Burt's Bees today, August 26, 2015. I have...
accepted all resolution matters. I would like to add that this employee offered immediate assistance in reaching out to me and in a resolution.
Hi ,
Yes, I just got the package in the mail today. We can close this case. Thanks so much for all your help. I really appreciate it.
[redacted]Sent from my iPhone
Complaint: [redacted]I am rejecting this response because: Company has not contacted me or sent me a coupon. The last email I received from them was 3/22/2017 and did not say anything about a coupon. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: the company has not reached out to me since March 22nd 2017. They stopped replying to my emails and even when they were replying, they were not willing to help me. Sincerely,[redacted]
We only fulfill and service orders placed on [redacted]. Unfortunately, this customer did not place their order through our website. By the phone number she listed on her statement, this order was placed through [redacted] and they can be reached at 1-855-721-3340 which is the number she listed from her bank account. Unfortunately, since she is not a customer of ours we are unable to assist her.
Thank you,
[redacted]
We will send consumer a $15.99 reimbursement today.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: The company did not request the defective bottle or damaged items in their original...
request for information (attached below). The company was not diligent in resolving this matter.
[redacted],
Thank you for contacting us at Clorox.
I am very sorry to hear of the experience you have had with our product. I would be more then happy to compensate you for these damages.
Would you be able to tell me how much you estimate that damages would cost to be fixed? $276.00 Laundry bag 22, Tasso Elba Polo 55, Greg Norman Polo 59, Adidas Pullover Hoodie 55, Kenneth Cole Flannel 69, Nike socks ( 3 damaged) (6pk) 16
To better assist you please provide a few bits of additional information (if available) to ensure accurate reporting:- Exact name of the product CLOROX Regular concentrated bleach.- Bar code or UPC if available 44600 31171- Cost Before Taxes $1.00- Store where it was purchased Dollar Tree Stores- Your full address including country [redacted] P.O. Box[redacted], CO [redacted], USA- Production Code (located on the crimp of the product, underneath the bar code, or on the box, usually consisting of 7-9 characters starting with a letter)[redacted] We look forward to your response and the opportunity to further assist you! Thank you! I found the problem in the cap. The transparent seal in the cap cracked thus allowing seepage. I attached a photo.Sincerely,Clorox Consumer Services
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: the business has not contacted me since March 22nd. Sincerely,[redacted]
Clorox just sent me an e-mail saying they are sending me a refund check, so this complaint can be closed. Thank you very much for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This item was received via an internet website. They did not provide a receipt, an email confirmation or any other information other than the charge on my credit card. They said it's a automatic order and you do not need to click a button to submit or order. Just that it's a live site...
and accepts an order automatically. The return address on the package they sent is the same address for returns. Their web site does not provide any identifying information on the company address, etc. I have the charge information from my credit card. They did not include any type of documentation in the package they sent. Do you want to credit card information or link to the site?
Tell us why here... I will send consumer his refund.
Initial Business Response /* (1000, 12, 2015/08/26) */
We will contact consumer to let her know someone will look into her complaint and it will be handled.
Initial Consumer Rebuttal /* (2000, 16, 2015/08/27) */
I was contacted by an employee of Burt's Bees today, August 26, 2015. I have...
accepted all resolution matters. I would like to add that this employee offered immediate assistance in reaching out to me and in a resolution.