The Club at Woodbridge

we are in receipt of complaint by [redacted].  [redacted] joined the club on October 2, 2015 and as part of his membership agreement he was able to cancel his membership, in writing,  within the...

first 30 days (October 31, 2015). If written notice is received after that date a 45 day written notice is required to cancel.  [redacted] used the facility through November 3, 2015.
Upon contacting our business office [redacted] was reminded of the cancellation policy, at no time did he mention any type of harassment at the club. [redacted] completed his cancellation on November 4, 2015 which stated he was cancelling due to financial reasons.
His account was charged for the 45 day notice, but as a good will gesture we have spoken to [redacted] and will refund the money collected for the 45 days.  This met with his satisfactio

Review: Last night I was working out in their gym when a person who is a client there intimidated me and threatened me. Called me names and threatened to "knock me out" by yelling so the entire gym could hear him. I was attempting to walk away but he would not stop yelling physically threatening statements. I called the establishment to cancel my membership and told the rep that I couldn't afford it. The only reason why was because I was worried that this person would find out I spoke and come to my home, he lives in my area. I have attempted to resolve the situation several times, have allowed them ample opportunity to. My efforts were rewarded by rude comments and careless behavior. Every time I called they would either not allow me to speak to the rep there who signed me up, or would just pass me around from voice mail to voicemail. I was told that I had to come there to sign a paper to cancel and would have the opportunity to speak with the rep. When I got there they didn't allow me to and said was told that I had to pay an additional 100 plus for a 45 day period even after I cancel. I explained that I was threatened and if I was able to come in within these 45 days it wouldnt be a problem but obviously I will not step foot in there. I had to advise them to not charge my card. When I was home I called again and spoke to someone who stated he was the owner. I told him about how I was threatened and he had no care in the world like he didn't believe me. I told him he could easily ask around the gym. He just kept "uhuh"ing me. He then transferred me to voicemail. When I called again a woman answered I explained that I would go to the Revdex.com if they continue to not care about what happened to me and not resolve this situation. When I told her they can tell me they dont care and I will just contact the Revdex.com. At that moment because she must have had the owner listening in, the owner said "Ok" and hung up immediately.Desired Settlement: I want an entire refund of all my fees paid as well as not being required to pay this cancellation.

Business

Response:

we are in receipt of complaint by [redacted]. [redacted] joined the club on October 2, 2015 and as part of his membership agreement he was able to cancel his membership, in writing, within the first 30 days (October 31, 2015). If written notice is received after that date a 45 day written notice is required to cancel. [redacted] used the facility through November 3, 2015.