The Cohn Law Firm, a Limited Liability Company

Initial Business Response /* (1000, 8, 2017/06/19) */
The patients itemized receipt, glasses orders, and credit card slip all match exactly to that the patient ordered and was chargedThe patient signed the credit card slop agreeing to pay the *** USD amountThat dollar amount the patient
agreed to pay matches the patient's itemized charges as weeEyeCare Express has found no errors in the patients orders, fee slops, or credit card receiptIf the patient has any other questions or concerns we would gladly be able to assist them
EyeCare Express INC
Initial Consumer Rebuttal /* (3000, 10, 2017/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
itemized charged do not agree with statement of charges provided on two dates see copies of statment s provided by eyecareon 3/and 4/21/total of itemized charges are *** not *** as charged
Final Business Response /* (4000, 12, 2017/07/03) */
EyeCare Express
*** * *** ***
South Bend, IN XXXXX
Tel: XXX XXX XXXX
Fax: XXX XXX XXXX
As explained to the patient before, the itemized receipts we have on file match exactly to what the patient was charged on their signed credit card slipItemized receipts list exactly what the patient is receiving as well as what the patient will be charged
Our opticians at EyeCare Express sit down with each patient and explain what lens options they have to ensure the patient gets exactly what they needIn this instance, the patient has all the lens add ons they would need for said prescriptionThese add ons are listed on the itemized receipt so that the patient is aware of what they are receiving
Due to the fact that the patient signed the credit card slip and received an itemized receipt the day of purchase, we would assume that they agreed to their exact chargesManagement staff at EyeCare Express has thoroughly looked through the receipt to make sure no extra charges were added to the patients receipt that would have not been needed or received and found no errors
If the patient has any other concerns we are glad to assist them
EyeCare Express INC