I have found the coin vault to be a reliable company with a great variety of products at good prices, prompt delivery and excellent customer serviceI have placed hundreds of orders and have not had a negative experience once!
Time required to ship product is completely unacceptable Worse yet was the customer service representative's response I ordered a product (which they said was on hand) on May Product was not even shipped until June When I mentioned to the CSR that that was far too long, her response was "Well we tell you we have up to days to ship so this was actually very good." When I told her I thought it was horrible, she said "Well maybe you shouldn't order from us anymore." No kidding! So guess what? She gets her wish...I will never again order from this company There are far too many alternatives
From: Leah W*** Sent: Tuesday, January 3, 5:
PMTo: infoSubject: Revdex.com COMPLAINT *** To Whom It May Concern, Mr*** called in to request a cancellation on order *** on Tuesday December 20th, at approximately 2:pmThe order was already received by the shipping department and the invoice was printedAfter the invoice prints it is taken to the shipping line to be packagedWhen a cancellation request comes in the customer requests it through our Customer Service departmentOur Customer Service department then emails the request to our fulfillment staffOnce the fulfillment staff receives the cancellation request they then attempt to track down the printed order while searching through thousands of other ordersOnce the order has been retrieved the accounting department is notified of the cancellation and then the refund is processedThis refund was processed on Tuesday, December 27th, After the refund is processed the Customer Service department is notified so that they can make contact with the customerI would also like to advise that between the months of November and January our order intake multiples and the volume of orders that we process increases making it that much more difficult to locate a printed order for cancellationThe turnaround on this cancellation request took business daysThat time frame is acceptable to the Coin VaultMr*** should anticipate any future cancellations with our company to take up to business days before the refund is processed. -- Thank you, Leah W*** The Coin Vault Manager
Sent: Monday, December 19, 2016 5:35 PMTo: infoSubject: Response To Case ID [redacted] To Whom It May Concern, Our customer [redacted] placed an order on September, 8th, 2016. The order was received on September 15th, 2016. At The Coin Vault we have a 30 day money back guarantee. We ask all customers to examine their purchase and contact us within 30 days from the date that they receive their order with any questions or concerns. During the 30 day return policy we are happy to set up returns for exchange or refund. [redacted] contacted our Customer Service department on December 14th, 2016 stating that their was a "gash" on the coin. At this point our Customer Service representative advised [redacted] that it was almost 2 months past the return period and that we would not be able to offer an exchange or refund at this time. After receiving this complaint I have decided to accept this item back for a refund against our policy this one time. The customer has been contacted and a message has been left to please return our call. We are willing to offer the desired settlement to this customer. As soon as the customer contacts back we will set up a return merchandise authorization number and send a prepaid label to retrieve the product for a full refund. It has been noted in this customers account that this will be a one time solution and that any further purchases from our company should be inspected immediately and the customer will need to contact us within the 30 day return period for any return options. I hope this solution will satisfy our customer as we appreciate [redacted]'s business. Thank you and have a nice day. Thank you, Leah W[redacted] The Coin Vault Manager Direct Line: 765-595-0026 Fax Line: 765-584-1596 Toll-Free: 800-655-0528www.TheCoinVault.com
Mr. [redacted] placed an order with The Coin Vault on August 3rd, 2015 at 10:44:22 pm. Order TCV-[redacted] in which he referenced in his complaint. I have reviewed the phone call and this customer was informed...
that we ask that he allow 5-10 business days for shipment processing. Mr [redacted] order was shipped out on 8/14/15 which is within our normal shipment time frame. I have attached the tracking information that shows we delivered the product to the address on file on 8/18/ at 4:09 pm and signed by [redacted]. We have no record of this customer contacting our Customer Service department to even inquire about this order. Please help The Coin Vault resolve this invalid complaint.
I have found the coin vault to be a reliable company with a great variety of products at good prices, prompt delivery and excellent customer serviceI have placed hundreds of orders and have not had a negative experience once!
Time required to ship product is completely unacceptable Worse yet was the customer service representative's response I ordered a product (which they said was on hand) on May Product was not even shipped until June When I mentioned to the CSR that that was far too long, her response was "Well we tell you we have up to days to ship so this was actually very good." When I told her I thought it was horrible, she said "Well maybe you shouldn't order from us anymore." No kidding! So guess what? She gets her wish...I will never again order from this company There are far too many alternatives
EXCELLENT COMPANY
From: Leah W*** Sent: Tuesday, January 3, 5:
PMTo: infoSubject: Revdex.com COMPLAINT *** To Whom It May Concern, Mr*** called in to request a cancellation on order *** on Tuesday December 20th, at approximately 2:pmThe order was already received by the shipping department and the invoice was printedAfter the invoice prints it is taken to the shipping line to be packagedWhen a cancellation request comes in the customer requests it through our Customer Service departmentOur Customer Service department then emails the request to our fulfillment staffOnce the fulfillment staff receives the cancellation request they then attempt to track down the printed order while searching through thousands of other ordersOnce the order has been retrieved the accounting department is notified of the cancellation and then the refund is processedThis refund was processed on Tuesday, December 27th, After the refund is processed the Customer Service department is notified so that they can make contact with the customerI would also like to advise that between the months of November and January our order intake multiples and the volume of orders that we process increases making it that much more difficult to locate a printed order for cancellationThe turnaround on this cancellation request took business daysThat time frame is acceptable to the Coin VaultMr*** should anticipate any future cancellations with our company to take up to business days before the refund is processed. -- Thank you, Leah W*** The Coin Vault Manager
From: Leah W[redacted] <lw[redacted]@thecoinvault.com>...
Sent: Monday, December 19, 2016 5:35 PMTo: infoSubject: Response To Case ID [redacted] To Whom It May Concern, Our customer [redacted] placed an order on September, 8th, 2016. The order was received on September 15th, 2016. At The Coin Vault we have a 30 day money back guarantee. We ask all customers to examine their purchase and contact us within 30 days from the date that they receive their order with any questions or concerns. During the 30 day return policy we are happy to set up returns for exchange or refund. [redacted] contacted our Customer Service department on December 14th, 2016 stating that their was a "gash" on the coin. At this point our Customer Service representative advised [redacted] that it was almost 2 months past the return period and that we would not be able to offer an exchange or refund at this time. After receiving this complaint I have decided to accept this item back for a refund against our policy this one time. The customer has been contacted and a message has been left to please return our call. We are willing to offer the desired settlement to this customer. As soon as the customer contacts back we will set up a return merchandise authorization number and send a prepaid label to retrieve the product for a full refund. It has been noted in this customers account that this will be a one time solution and that any further purchases from our company should be inspected immediately and the customer will need to contact us within the 30 day return period for any return options. I hope this solution will satisfy our customer as we appreciate [redacted]'s business. Thank you and have a nice day. Thank you, Leah W[redacted] The Coin Vault Manager Direct Line: 765-595-0026 Fax Line: 765-584-1596 Toll-Free: 800-655-0528www.TheCoinVault.com
AWFUL CUSTOMER SERVICE, DEMEANING, RUDE, DISRESEPECTFUL
Mr. [redacted] placed an order with The Coin Vault on August 3rd, 2015 at 10:44:22 pm. Order TCV-[redacted] in which he referenced in his complaint. I have reviewed the phone call and this customer was informed...
that we ask that he allow 5-10 business days for shipment processing. Mr [redacted] order was shipped out on 8/14/15 which is within our normal shipment time frame. I have attached the tracking information that shows we delivered the product to the address on file on 8/18/ at 4:09 pm and signed by [redacted]. We have no record of this customer contacting our Customer Service department to even inquire about this order. Please help The Coin Vault resolve this invalid complaint.