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The Cole Center for Healing, Inc.

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Reviews The Cole Center for Healing, Inc.

The Cole Center for Healing, Inc. Reviews (6)

When I received the first bill I called [redacted] the office manager. She went into a rehearsed speech as to why the charge is so high. She told me she would ask another office member about the notification. She said that if her findings were that I was never informed about the missed appointment fee, it would be waived. I'm not sure why I should be held liable for a staff member not doing their job and likely falsely reporting the facts. For this reason, I am requesting proof by the way of a signed consent acknowledging any fees and finance charges that would be imposed for office policy violations.   I did not receive any phone call or invoice for the month of December and I had no reason to believe anything other than that Terri waived the fee. On January 20, 2017 I received a second bill for $150 and a letter stating if this was not pain in full it would be sent to collection. Furthermore, the Cole Center states arbitrary interest and late fee charges that violate Ohio code 1109.20, not to mention failure to comply to basic contract law regulations. Again, at no time was I made aware of, nor did I enter into any binding contract that informed me of any financial penalties, including but not limited to impose finance charges, late fees, and missed appointment fees. Not only do I feel my legal rights are being violated by the Cole Center's intimidating business practices, but I feel I have experienced assault against my emotional well being and that of my family. The practice of charging a fee without prior knowledge or consent constitutes emotional harm with a threat against my credit record and a fee that will cause harm to me and my family a financial hardship.I fully believe their fee of $150 goes well beyond a REASONABLE AND CUSTOMARY CHARGE. When I called my insurance company to place a formal complaint about Cole Center, I told them of the amount. The woman replied "I have been in the business for 20 years and I've never heard of a no show fee so high".[redacted]

I am very sorry Ms. [redacted] forgot about her appointment, but that is her responsibility not the doctors office.  All new paitients are told at the time of making the appointment that there is a cancellation policy and what that cancellation policy is.  Our staff knows that this must be...

told to everyone without exception.  Although we do make reminder calls to patients one - two days prior to the appointment, this is strictly a courtesy call we offer to them.  We are not responsible for reminding the patient of an appointment they made.As for the fee, as I previously stated, ALL NEW PATIENTS, are told of our cancellation policy when making their appointment.   We have a very busy schedule and that was a time slot that we could have filled with another patient that needed to get in.  As with everyone, we have staff and bills to pay.  Our staff was there waiting for her to show up.I am very sorry that Ms. [redacted] is unhappy, but we are not able to waive these fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, I would like to reiterate that we have continue to not receive clear communications from Cole Center with the any dollar amount owned tied to a patient name and date of service.  Their letter dated September 14, 2015 mentions a balance of $149.24 with no patient(s) or date(s) of service provided.  We asked Cole Center to perform an audit of our account and again there are no dates of service or dollar amount paid/owned tied to each.  The letter dated October 12th from Cole Center is inaccurate.  The first sentence is incorrect, the patients treated this year from my family include my son, wife and daughter (not 2 sons as stated) and the letter continues to contain inaccuracies.  In response to our request for an audit, we received "data" from Cole Center, but agian we did not receive a clear understanding of what services and for what patients any outstanding balances remain. So, after spending several hours reviewing EoB's, invoices and banking records, below is the response that was just sent to Cole Center by my wife.  In it you will find that Cole Center still has inaccuracies in their billing records and are incorrectly applying previous payments made.Cole Center Billing-See the attached proof of payment for [redacted]’s account in the amount of $27.75, which is NOT delinquent. As you can see, we have routing and transaction details of electronic payment through our bank dated May 25, 2015. YOUR “COMPLETE AUDIT" RECORD STATES THAT NO PAYMENTS WERE MADE ON JAIDEN’S ACCOUNT. "The late fees and collection fees are to be removed or we will seek legal action against your center for harassment and for fraudulent billing. The proof of payment of [redacted]’s account in the amount of $24.37 is also attached below and is NOT delinquent. Again, late fees and collection fees are to be removed or we will seek legal action against your center for harassment and for fraudulent billing. Additionally, proof of payment on [redacted]’s account in the amount of $14.37 dated March 17, 2015 via [redacted] Debit Card is listed from our bank statement below. 03/17/2015         POS Debit - [redacted] Check Card [redacted] - C[redacted] CENTER FOR HE WEST CHEST                     POS [redacted]             -$14.37After carefully comparing our records to our EOBs, there is a balance for [redacted] in the amount of $13.38. We have scheduled payment for this coming Thurs, Oct. 22, 2015 from our [redacted] electronic bill pay. His original balance was $27.75, of which $14.37 was applied for the date of service of 3/16/15 and processed 3/17/15 with our bank, leaving a balance of $13.38. Again, it is scheduled to be paid on Thursday. YOUR “COMPLETE AUDIT” RECORD STATES THAT NO PAYMENTS WERE MADE ON [redacted]’S ACCOUNT. (Also, if you have filled against [redacted]’s [redacted], the $27.75 may have already been paid in full). There are regulations involved with the use of Health Reimbursement/Flexible Spending accounts. When we initiate payment via such accounts, the approved payments are to be applied to the specific services rendered. Your billing processes and the convoluted application of payments have created  a cloud of smoke that could cause patients to overpay on your command. This entire issue will be brought to light both with our insurance providers and with the Revdex.com. Regards,
[redacted]

See attached documentThe COLE Center for HealingA Natural Way to WellnessDecember 28, 2015Complaint ID# [redacted]To Whom It May Concern,In our previous response to their first Revdex.com complaint we attached a copy of the audit that was sent to them on October 6, 2015 and the e-mail also specified the...

balances due for each individual. Please see the attached sheets of the audit and the e-mails mentioned.We do not file [redacted] claims and every patient is made aware of this. So the $27.75 owed on [redacted]'s account would be patient's responsibility.Also, please see attached e-mail dated October 22, 2015 to [redacted]. In this e-mail we explained that we had gone through all of our records for the payments that she described. We were unable to find proof of payment and then requested copies of cancelled checks and proof of credit card payment made on 3/17/2015 so we could track it down further. On November 2, 2015 we received her payment for $14.37 and e-mailed her to acknowledge that we had received the payment and to inquire again about the October 22, 2015 request for proof of payment.To date, we still have not received any proof of payment other than [redacted]'s word that she made payments. We are more than happy to resolve this issue. However, we cannot resolve it until they show us proof of payment.Sincerely,Lori C[redacted] The COLE Center for Healing7760 W WOA Park Dr. Suite C West Chester, OH 45069 *T: [redacted] F:513-847-1017 www.colecenter.com

See attached document The COLE Center for HealingA Natural Way to WellnessOctober 12, 2015Re: Revdex.com Complaint#[redacted]To Whom It May Concern:In July of 2015 bills were printed for the patient and her 2 sons, she had 30 days from the date of that bill to contact us with questions or pay the bill. On 8/3/2015 the patient e-mailed our billing department with questions regarding her and her son's bills. As you can see in the e-mails provided, our billing manager, Brooke, responded to the e-mails explaining where balances were coming from and where her payments were applied.On 8/3/2015, we then printed bills again for the patient because she still had some confusion on what each of their balances were. When that bill was printed, the patient had an additional 30 days to pay her bill. As of 9/3/2015 we heard no response from the patient. The patient at this time was already given 60 days to pay/understand where the balances were coming from, since 2 separate bills were printed. We have a 45 day billing cycle before patients are sent to our collections agency. We also e-mailed over all 3 of the patient's ledgers that showed the balances owed. You can see in the e-mails provided where that was done on 8/4/2014We then sent a “Final Billing Notice Letter" on 9/14/2015 requesting payment be made by 9/28/2015. As you can see in the letter sent to the patient, if payment was not received by the date listed there would be a 30% finance fee and an additional $15 service fee added to the accounts and they would be handed over to our collections agency. We never received any correspondence from the patient as of 9/28/2015. So on 9/29/2015 all 3 accounts were handed over to our collectionsagency.On 10/4/2015 we received an e-mail from the patient acknowledging they did receive the bills and letters we sent. There were still further questions on the patient's side which once again as you can see in the e-mails, the questions were all answered and balances owed were provided. We have continually made sure to answer this patient's questions and also provide any information they have requested.It is company policy that collection fees will not be waived once an account has been turned over to collections as there are additional collection charges we incur. Their credit will not be affected as long as the balance is paid, they are currently in soft collections.Sincerely,Lori C[redacted] The COLE Center for Healing

HelloThis is in response to the complaint from [redacted]. Our policy at The Cole Center for healing is a 24 hour cancellation notice. This policy is relayed to every new patient of the practice 48 hours prior  their appointments  via phone confirmation.The reason for this is our...

practice has a rather large waiting list and with proper notification we can more than fill any cancelled new patient appointments. [redacted] failed to give a 24 hour notice therefore the new patient fee will remain her responsibility.  No message was ever recorded or received.Thank you,TammyThe Cole Center for Healing inc

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