When I received the first bill I called [redacted] the office managerShe went into a rehearsed speech as to why the charge is so highShe told me she would ask another office member about the notificationShe said that if her findings were that I was never informed about the missed appointment fee, it would be waivedI'm not sure why I should be held liable for a staff member not doing their job and likely falsely reporting the factsFor this reason, I am requesting proof by the way of a signed consent acknowledging any fees and finance charges that would be imposed for office policy violations I did not receive any phone call or invoice for the month of December and I had no reason to believe anything other than that Terri waived the feeOn January 20, I received a second bill for $and a letter stating if this was not pain in full it would be sent to collectionFurthermore, the Cole Center states arbitrary interest and late fee charges that violate Ohio code 1109.20, not to mention failure to comply to basic contract law regulationsAgain, at no time was I made aware of, nor did I enter into any binding contract that informed me of any financial penalties, including but not limited to impose finance charges, late fees, and missed appointment feesNot only do I feel my legal rights are being violated by the Cole Center's intimidating business practices, but I feel I have experienced assault against my emotional well being and that of my familyThe practice of charging a fee without prior knowledge or consent constitutes emotional harm with a threat against my credit record and a fee that will cause harm to me and my family a financial hardship.I fully believe their fee of $goes well beyond a REASONABLE AND CUSTOMARY CHARGEWhen I called my insurance company to place a formal complaint about Cole Center, I told them of the amountThe woman replied "I have been in the business for years and I've never heard of a no show fee so high"[redacted]
I am very sorry Ms [redacted] forgot about her appointment, but that is her responsibility not the doctors office All new paitients are told at the time of making the appointment that there is a cancellation policy and what that cancellation policy is Our staff knows that this must be told to everyone without exception Although we do make reminder calls to patients one - two days prior to the appointment, this is strictly a courtesy call we offer to them We are not responsible for reminding the patient of an appointment they made.As for the fee, as I previously stated, ALL NEW PATIENTS, are told of our cancellation policy when making their appointment We have a very busy schedule and that was a time slot that we could have filled with another patient that needed to get in As with everyone, we have staff and bills to pay Our staff was there waiting for her to show up.I am very sorry that Ms [redacted] is unhappy, but we are not able to waive these fees
See attached documentThe COLE Center for HealingA Natural Way to WellnessDecember 28, 2015Complaint ID# [redacted] To Whom It May Concern,In our previous response to their first Revdex.com complaint we attached a copy of the audit that was sent to them on October 6, and the e-mail also specified the balances due for each individualPlease see the attached sheets of the audit and the e-mails mentioned.We do not file [redacted] claims and every patient is made aware of thisSo the $owed on [redacted] 's account would be patient's responsibility.Also, please see attached e-mail dated October 22, to [redacted] In this e-mail we explained that we had gone through all of our records for the payments that she describedWe were unable to find proof of payment and then requested copies of cancelled checks and proof of credit card payment made on 3/17/so we could track it down furtherOn November 2, we received her payment for $and e-mailed her to acknowledge that we had received the payment and to inquire again about the October 22, request for proof of payment.To date, we still have not received any proof of payment other than [redacted] 's word that she made paymentsWe are more than happy to resolve this issueHowever, we cannot resolve it until they show us proof of payment.Sincerely,Lori C [redacted] The COLE Center for HealingW WOA Park DrSuite C West Chester, OH *T: [redacted] F:513-847-www.colecenter.com
HelloThis is in response to the complaint from [redacted] Our policy at The Cole Center for healing is a hour cancellation noticeThis policy is relayed to every new patient of the practice hours prior their appointments via phone confirmation.The reason for this is our practice has a rather large waiting list and with proper notification we can more than fill any cancelled new patient appointments [redacted] failed to give a hour notice therefore the new patient fee will remain her responsibility No message was ever recorded or received.Thank you,TammyThe Cole Center for Healing inc
When I received the first bill I called [redacted] the office managerShe went into a rehearsed speech as to why the charge is so highShe told me she would ask another office member about the notificationShe said that if her findings were that I was never informed about the missed appointment fee, it would be waivedI'm not sure why I should be held liable for a staff member not doing their job and likely falsely reporting the factsFor this reason, I am requesting proof by the way of a signed consent acknowledging any fees and finance charges that would be imposed for office policy violations I did not receive any phone call or invoice for the month of December and I had no reason to believe anything other than that Terri waived the feeOn January 20, I received a second bill for $and a letter stating if this was not pain in full it would be sent to collectionFurthermore, the Cole Center states arbitrary interest and late fee charges that violate Ohio code 1109.20, not to mention failure to comply to basic contract law regulationsAgain, at no time was I made aware of, nor did I enter into any binding contract that informed me of any financial penalties, including but not limited to impose finance charges, late fees, and missed appointment feesNot only do I feel my legal rights are being violated by the Cole Center's intimidating business practices, but I feel I have experienced assault against my emotional well being and that of my familyThe practice of charging a fee without prior knowledge or consent constitutes emotional harm with a threat against my credit record and a fee that will cause harm to me and my family a financial hardship.I fully believe their fee of $goes well beyond a REASONABLE AND CUSTOMARY CHARGEWhen I called my insurance company to place a formal complaint about Cole Center, I told them of the amountThe woman replied "I have been in the business for years and I've never heard of a no show fee so high"[redacted]
I am very sorry Ms [redacted] forgot about her appointment, but that is her responsibility not the doctors office All new paitients are told at the time of making the appointment that there is a cancellation policy and what that cancellation policy is Our staff knows that this must be told to everyone without exception Although we do make reminder calls to patients one - two days prior to the appointment, this is strictly a courtesy call we offer to them We are not responsible for reminding the patient of an appointment they made.As for the fee, as I previously stated, ALL NEW PATIENTS, are told of our cancellation policy when making their appointment We have a very busy schedule and that was a time slot that we could have filled with another patient that needed to get in As with everyone, we have staff and bills to pay Our staff was there waiting for her to show up.I am very sorry that Ms [redacted] is unhappy, but we are not able to waive these fees
See attached documentThe COLE Center for HealingA Natural Way to WellnessDecember 28, 2015Complaint ID# [redacted] To Whom It May Concern,In our previous response to their first Revdex.com complaint we attached a copy of the audit that was sent to them on October 6, and the e-mail also specified the balances due for each individualPlease see the attached sheets of the audit and the e-mails mentioned.We do not file [redacted] claims and every patient is made aware of thisSo the $owed on [redacted] 's account would be patient's responsibility.Also, please see attached e-mail dated October 22, to [redacted] In this e-mail we explained that we had gone through all of our records for the payments that she describedWe were unable to find proof of payment and then requested copies of cancelled checks and proof of credit card payment made on 3/17/so we could track it down furtherOn November 2, we received her payment for $and e-mailed her to acknowledge that we had received the payment and to inquire again about the October 22, request for proof of payment.To date, we still have not received any proof of payment other than [redacted] 's word that she made paymentsWe are more than happy to resolve this issueHowever, we cannot resolve it until they show us proof of payment.Sincerely,Lori C [redacted] The COLE Center for HealingW WOA Park DrSuite C West Chester, OH *T: [redacted] F:513-847-www.colecenter.com
HelloThis is in response to the complaint from [redacted] Our policy at The Cole Center for healing is a hour cancellation noticeThis policy is relayed to every new patient of the practice hours prior their appointments via phone confirmation.The reason for this is our practice has a rather large waiting list and with proper notification we can more than fill any cancelled new patient appointments [redacted] failed to give a hour notice therefore the new patient fee will remain her responsibility No message was ever recorded or received.Thank you,TammyThe Cole Center for Healing inc