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The Coliseum

410 Saint Johns Church Rd, Camp Hill, Pennsylvania, United States, 17011-5735

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The Coliseum Reviews (%countItem)

Hosted a college graduation party at this business,I confirmed to Gina that we would have 57 adults and 3 children and ordered the Bar Menu One, to be served at 6:15 pm on May 12, 2018. We also added pitchers of non alcoholic beverages. When I arrived at 5 pm to decorate the room, I noticed that there were only enough tables and chairs for 32 people. I found our one server Mia, and told her that we are having 60 people for dinner and they only had chairs and tables for 32, she proceeded to put 12 chairs at every table so that you were so tight you could not sit properly.A gentleman brought 5 or 6 pizzas way before any other food was brought out, Mia brought one kind of wings with ranch and blue cheese dip and some celery. I asked her about the other wings and the nacho bar and she stated they were coming. They did arrive at approximately 6:45 which the proposal I signed said food at 6:15. We had reserved 4 bowling lanes at 8 pm for 1 hour of bowling and 2 lanes of bowling at 9 p.m. I was charged by the hour for these lanes, we were told to go to the bowling desk at 8 pm which we did to find no one was there, the gentlemen returned by 8:05 pm. After getting everyone's shoes he gave us lane numbers, One of the lanes broke down in the middle of bowling and our guests had to move to a different lane, even though we had not started bowling until 8:20 and had to change lanes at 9 pm the gentleman shut off the lanes, no warning or compensation for the broken down lane. The gentleman refused to start our 9 pm lanes until everyone gave back their bowling shoes, which some that bowled at 8 were going to bowl at 9. He started the 9:00 bowling at 9:15, at 9:45 he informed us we had 15 minutes left which we argued with him and told him we paid for an hour we want an hour so he did let us finish our game. The bowling lanes had a lot of issues and when we went to find help the desk was empty. At one point he was bowling on the lane next to me.

The Coliseum Response • Jun 06, 2018

June 4, 2018

To Whom It May Concern:

In regard to the complaint submitted, we were contacted via phone and we wanted tosatisfy her concerns directly, we were told she was to give us until the end of that week to do so. The complaint was submitted to the same day she called, giving us no time to research the complaint, nor resolve with her directly. It was explained to her on the phone we could’ve resolved this with her the day of the event, had she asked to speak with the manager or expressed her concerns to the server assigned to her event. We were completely blind sided by this complaint as her and her husband raved to several employees about what a great time they had, as well as thanked everyone numerous times.

Although there was a buffet start time listed on the proposal, this time can be altered due to guest arrival time, etc. This is for the food to be hot and fresh for guests. Due to this, times will be adjusted.

The client preferred to use her Penn State décor napkins and wanted ours removed. Once the server observed her preferred napkins were getting low they were replaced with the original napkins we had on the buffet upon arrival.

The client did purchase bottomless non-alcoholic beverages for the event and we put out a variety of sodas and juices of their choice. The soda pitchers were marked with garnishes standard within the industry to identify which is which and Root Beer was not used on this event. We have never had an issue with this in the past as other events have been able to clearly identify which is Diet Coke, Lemonade, Water Etc.

The original request was to have 5 tables and we prefer 10 seats max at each table however, canaccommodate 12 at each table if needed. When the client arrived asking for 60 seats we were under the impression she still wanted just 5 tables and that is the reason the server put 2 more chairs at each table. Again, had the client communicated she would’ve preferred another table instead we would have accommodated her request immediately.

We do try our best to keep our lanes in working condition but from time to time things do happen that are out of our of our control. Unfortunately, that evening one of her lanes did have technical difficulty that we could not immediately ?x and that is the reason we had to move their lane. The bowling tech that was “bowling next to them” was testing the lane to make sure it would be in good working condition for them or the next customers assigned to that lane. That is how we test the lanes after we repair them, we must bowl on them to ensure a good playing game before we open it back up. I do believe there was a communication break downwhen it came time to reduce the lanes down to 2 at the 8pm start time. We were just simply asking them to return the shoes of who would not be bowling on the second hour. At no time did we mean they all had to return their shoes and ask for them again, that would make absolutely no sense.

We have every desire to address the customers’ needs and provide the best solution available to resolve her issue. Please accept our sincerest apology for any trouble or inconvenience we have caused her. We highly appreciate her feedback as it will assist us in becoming better at what we do. As with any business, the greatest advertising we can have is word of mouth from a satis?ed customer. It’s our goal to retain her as a customer and will hope to serve them again in the future.

We would like to honor *** original request of a refund in the amount of $120.00 (2 lanes-1 hour each at the rate of $50 per lane per hour).

Please let me us know how we should proceed with processing this refund for ***. Thank you for your time.

Sincerely,Holly B.Manager, Megaplex Management

Customer Response • Jun 07, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.


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Description: Concert Halls

Address: 410 Saint Johns Church Rd, Camp Hill, Pennsylvania, United States, 17011-5735


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