The Collection Bureau

Collection Bureau of the Texas Hill Country[redacted]01/22/15Revdex.com CORPORATE OFFICE [redacted] 
[redacted]DEAR [redacted],THIS LETTER IS IN RESPONSE TO YOUR LETTER DATED JANUARY 14,2015, REGARDING THE COMPLAINT FILED BY [redacted]...

[redacted]. OUR OFFICE HAS ALWAYS MAINTAINED THE UTMOST SECURITY WITH CONSUMERS PAYMENT INFORMATION. THAT IS WHY WE ONLY HAVE ONE PERSON THAT PROCESSES THESE PAYMENTS AND IT JUST SO HAPPENED THAT I WAS OUT OF THE OFFICE BECAUSE OF SICKNESS WHEN SHE CALLED TO PAY HER ACCOUNT. AND OUR EMPLOYEE FOLLOWED THE PROCEDURES THAT WE HAVE ALWAYS USED AND THERE HAS NEVER BEEN ANY KIND OF A PROBLEM. THE NEXT DAY I PROCESSED HER PAYMENT AND CALLED AND LEFT A MESSAGE ON HER ANSWER MACHINE WITH HERCONFIRMATION NUMBER AS SHE HAD REQUESTED. AFTER ALL, ALL SHE HAD TO DO WAS TO CHECK HER DEBIT CARD ACCOUNT TO SEE EXACTLY THE AMOUNT AND WHEN IT WAS PROCESSED. I HAVE ENCLOSED A COPY OF THE RECEIPT TO PROVE THAT.BUT NOW WE HAVE INFORMED ALL EMPLOYEES TO BE SURE TO INFORM A CONSUMER BEFORE THE TAKE ANY KIND OF PAYMENT INFORMATION WHEN THE PAYMENT WILL BE PROCESSED AND IF THE CONSUMER WANTS TO PROCEED WE WILL CONTINUE BUT IF THEY CHOOSE TO WAIT UNTIL THEY CAN GET A CONFIRMATION NUMBER THEY CAN CALL US BACK AND WE WILL DO IT AT THAT TIME. AS I STATED WE HAVE "NEVER" HAD ANY KIND OF A PROBLEM IN THIS TYPE OF SITUATION BEFORE AND WE PROCESS PAYMENTS OF THIS TYPE EVERY DAY.SINCERELY,[redacted] THE COLLECTION BUREAU