The Collum Agency

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

All tolls, fees and costs are assessed by the [redacted] *** and other applicable legal authorities prior to our firm becoming involved Our firm is hired by [redacted] to collect these amounts after they become delinquent After receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainantDuring our conversation with Mr [redacted] he informed us that he has resolved this matter, to his satisfaction, with his toll tag providerHe said there was nothing he need for us to doTherefore, the delinquent toll violations have been resolvedWe informed him that he can contact us if there is anything else he needs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you so muchI really appreciate everyone's help in this matter[redacted]

Sent: Monday, June 05, 10:AM Subject: Request for Reconsideration of Revdex.com ID # [redacted] [...] We have been working with the consumer, [redacted] , and the toll authority to resolve It is our understanding that this matter has been amicably resolved by all parties Please see the attached email from Ms [redacted] stating that she is satisfied with the resolution of this matter Again, we respectfully ask that this matter be reopened, the attached email from [redacted] be reviewed, and for this case to be considered “satisfied”Please let me know if there is any further information you need- Elizabeth

All tolls, fees and costs are assessed by the toll road authority in accordance with the Transportation Code and other applicable legal authorities prior to our firm becoming involved Our firm is hired by the toll authority to collect these amounts after they become delinquent After receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant, Ms [redacted] It our understanding that Ms [redacted] is also in contact with the toll authorityWe are working with both Ms [redacted] and the toll authority to resolve this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I was able to work out a solution with [redacted] that was amicable to both sides

After receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant, Mr*** It is our understanding that a third party may be using his license plate and driving on the tolls in *** Therefore, we are ceasing our collection efforts
and have informed the *** *** *** of the license plate issue. We have left a voicemail for Mr*** to inform him of our findings and our intent to stop any further collection efforts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12444539, and have determined that this proposed action would not resolve my complaint
Thank you so much for the response I have contacted the law firm regarding this matter and additional research is in process Until I receive the research outcome and confirmation that payment is waived and no adverse impact to my credit score, I would like the complaint to remain open I appreciate your consideration in this matter
Regards,
*** ***

All tolls, fees and costs are assessed by the toll road authority in accordance with the Transportation Code and other applicable legal authorities prior to our firm becoming involved. Our firm is hired by the toll authority to collect these amounts after they become delinquent. After
receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant, *** ***. We have recently left a voicemail for *** *** at ***We are awaiting their return callWe also sent them an email at *** asking them to give us and provide them a phone number to a direct line of an attorney with our firmWe strongly believe that with more information from complaint we quickly and amicably resolve this matter. We look forward to speaking with *** *** soon

All tolls, fees and costs are assessed by the toll road authority in accordance with the *** *** and other applicable legal authorities prior to our firm becoming involved. Our firm is hired by the toll authority to collect these amounts after they become delinquent. After
receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant. During our conversation with them we were able reach a settlement of the matter, and the complainant has agreed pay the settlement amountOnce the payment is received, the delinquent toll violations will be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This issue has not been resolvedI had a toll tag and should not be charged this fee.
Regards,
*** ***

All tolls, fees and costs are assessed by the toll road authority in accordance with the Transportation Code and other applicable legal authorities prior to our firm becoming involved. Our firm is hired by the toll authority to collect these amounts after they become delinquent. After
receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant, Ms***We are currently still gathering information from the toll road authority, and expect to contact Ms*** again soon to resolve this matter

Sent: Friday, October 02, 10:AM To: drteam Subject: response to complaint #*** Please accept this response to complaint #***. To Whom It May Concern: I am responding to the consumer complaint (#***) response filed
with your office by *** *** *** on September 21, regarding an unpaid toll violation with fees. I have researched *** *** *** violation at issue. It appears that *** *** *** has a Toll tag with TxDot. Although my firm does not represent *** or its agents, I did take time to research his account. It appears that *** *** *** *** account may have gone below its minimum replenishment threshold, according to the *** bill sent to him on or around January/February 2015. As a result, there would not have been enough funds to cover the toll amount due to *** *** *** *** *** *** when *** *** *** used its lanes on both December 31, and January 1, 2015. Those tolls were never paid to *** *** *** *** *** ***. Therefore, the toll charges went delinquent. The *** is a separate entity from *** Therefore, even if *** *** *** subsequently paid his *** bill after he received the invoice, he would have needed to pay *** since the tag apparently did not enough funds in his account to pay his account. However, *** *** *** has yet to pay *** for his toll violations. I would encourage *** *** *** to speak with his agent at *** to see how he can prevent this from happening in the future. We will gladly accept *** *** *** $to pay this toll violation at issue so long as it is paid in combination with all costs and fees associated with the violation *** *** *** can call our office to make a payment at his earliest convenience. I hope this response is sufficient to satisfy *** *** *** complaint. Respectfully, Perdue Brandon Fielder Collins Mott *** *** *** *** *** ***
*** *** *** (713) 862-1860 Telephone *** *** *** This electronic mail communication may contain privileged, confidential, and/or proprietary information which is the property of either Perdue Brandon Fielder Collins & Mott, LLP or one of its clientsIf you are not the intended recipient or an authorized agent of the intended recipient please delete this communication and notify the sender that you have received it in error

All tolls, fees and costs are assessed by the toll road authority in accordance with the Transportation Code and other applicable legal authorities prior to our firm becoming involved.  Our firm is hired by the toll authority to collect these amounts after they become delinquent.  After...

receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant, Ms. [redacted]. It our understanding that Ms. [redacted] is also in contact with the  toll authority. We are working with both Ms. [redacted] and the toll authority to resolve this matter.

All tolls, fees and costs are assessed by the [redacted] and other applicable legal authorities prior to our firm becoming involved.  Our firm is hired by [redacted] to collect these amounts after they become delinquent. ...

After receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant. During our conversation with Mr. [redacted] he informed us that he has resolved this matter, to his satisfaction, with his toll tag provider. He said there was nothing he need for us to do. Therefore, the delinquent toll violations have been resolved. We informed him that he can contact us if there is anything else he needs.

All tolls, fees and costs are assessed by the toll road authority in accordance with the Transportation Code and other applicable legal authorities prior to our firm becoming involved.  Our firm is hired by the toll authority to collect these amounts after they become delinquent. ...

After receiving notice of this complaint, we took immediate action to research the matter and get in touch with the complainant.  We reached a resolution with complainant, and complainant’s account with us is paid and closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
Thank you so much. I really appreciate everyone's help in this matter.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

All tolls, fees and costs are assessed by the toll road authority in accordance with the Transportation Code and other applicable legal authorities prior to our firm becoming involved. Our firm is hired by the toll authority to collect these amounts after they become delinquent. After receiving...

notice of this complaint, we took immediate action to research the matter and get in touch with the complainant. We reached a resolution with complainant. However, complainant wanted to get husband’s approval. We are now waiting to her back from complainant.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I was able to work out a solution with [redacted] that was amicable to both sides.