The Competitive Edge Office Systems, Inc.

Complaint: ***
I am rejecting this response because: We are ultimately disappointed by this Competitive EdgeThey promised their machine could meet our needsI literally begged in emails & calls to please come for servicing, as this machine had issues and when they offered a "like machine" I agreed to that also. The machine never came. When I asked about it, I was told "these things take time." It didn't come, it took almost years now to end this, and it hasn't been used the last six months. I called the competitor and have a Sharp Copier now that meets our needs.We paid every dime of our contract. They got what they wanted.I have since sold the machine myself, and it has been removed.
Sincerely,
*** ***

We appreciate the opportunity to respond to this complaint.  We have given the buy out to return this machine to Xerox several times to [redacted] at Prescott per her request as she did buy another machine from a different vendor. We worked very hard to work out options for them, however, we wish...

them the best in their continued success in their business.We strive for the highest level of customer service and corresponding customer satisfaction.

Prescott Muir Architects (“PMA”) filed a complaint with the Revdex.com against The Competitive Edge Office Systems (“CE”) alleging a Xerox copier was faulty. Xerox inspected the copier more than once, and each time reported the copier was not faulty.  While CE is an authorized dealer of Xerox, CE did not enter into any agreement with PMA for goods and services. Accordingly, CE has no legal obligation to PMA and, thus, PMA filed the Revdex.com complaint against the wrong party. That said, as a matter of good will, CE sought to help PMA find an amicable resolution with Xerox.   In the end, PMA exercised an early buy-out option under its agreement with Xerox, and PMA owns the copier.  Accordingly, the matter has been resolved.  As a courtesy, on March 27, 2018, CE offered to arrange for Xerox to remove the copier, at Xerox’s expense, from PMA’s premises.   CE is awaiting a reply to its offer.     Therefore, CE is happy to report a resolution to the Revdex.com complaint.  CE has roots dating more than 20 years, and strives to provide the highest level of customer service and corresponding customer satisfaction. Thank you, Dan J[redacted]The Competitive Edge Office SystemsVice President