The Computer Store Inc of WV

September 16, 2015Revdex.com of Western PADavid BakerHoliday Drive, Suite 220Pittsburgh, FA 15220RE: ID#10802755-***Thank you for your letter regarding a complaint filed by *** ***, Mr*** wrote to you concerningdeductions made from the deposit held on an apartment he
rented at *** ** *** *** *** *** *** **
***will try to address his concerns.In his letterMr*** stated that Associated Realty Property Management has not forwarded copies of thefinal inspection report and invoices documenting the deductionsOur records show those forms were emailedto him at d***i r@outonl ine .com on September 8, 2015,apologize if they were not receivedFor yourrecords and Mr***’s, copies of those documents, as well as a copy o f the lease agreement are enclosed.There were two charges assessed to the account after the lease endedThe first was for cleaning the apartment*The cleaning is based on the inspection conducted after the lease endsThe areas that required cleaning arenoted in theN/C column of the inspectionThe L-light M-medium and H (or check mark)-heavy designationsindicate the level of cleaning required and the prices are adjusted accordingly.The second charge is the fifteen percent administrative feeThis fee is outlined on page of the leaseI havehighlighted the specific area on page of the lease copyThis fee is used to offset the costs of scheduling andprocessing the additional work needed after the lease endsIf there are no deductions, there is no administrativefee charged.I understand that Mr*** feels the apartment was not In need of additional cleaning after the lease ended.Unfortunately, the inspection form shows that cleaning was necessaryThe charges are justified and willremain on the account.Rental Supervisor

October 17, 2017Revdex.com of Western PA*** ***Holiday Drive, Suite 220Pittsburgh, PA 15220RE: ID#***-***Dear Mr***Associated RecdtyProperty ManagementThank you for your letter regarding a complaint filed by Robert ***Mr***concerning use of an incorrect
email addressTwill try to address his concerns.wrote to youMr*** has rented from Associated Realty Property Management since August of During thattime, we have utilized a variety of different computer software for management of both our tenant andowner contact systemsWhen Mr*** contacted our office to inform us that we were utilizing anincorrect email address, we changed what we thought was the only area that was utilized by our emailsystemAs it turned out, there was another area that needed to be changedAfter Mr*** notified usof the error, it took some time for us to realize where the program was accessing his email address.Mr*** is correct that we were using the incorrect email addressT believe that we have made thenecessary changes and that future errors will not occurT sincerely apologize, on behalf of AssociatedRealty Property Management, for any inconvenience Mr*** experienced.***
*** ***Rental SupervisorAssociated Realty Property Management*** *** ***
** *** *
***

The response enclosed does not appropriately address the concerns outlinedThe following are my concerns with the cleaning report provided by ARPM. FIRST, the Sept delivery of a cleaning report was sent after a complaint with the Revdex.com was filedARPM appears to not regard the requests of customers with any importance until their misgivings are exposed to external review.SECOND, the Sept report includes notation that the carpet in the apartment needs cleaningThe carpet had been professionally cleaned days prior to the alleged date of inspection by Stanley Steamer, a carpet cleaning service referred to leasees by ARPM. THIRD, For item marked as NM, on previous request to ARPM to fix blinds/shades in the apartment, I was informed that ARPM does not provide blinds/shades for residents and that they were left behind by the previous lesseeThere should be no maintenance needed for this item, as maintenance was denied to myself and they were not provided in the apartment by ARPM.FOURTH, The second comment in the comments section is illegible.FIFTH, No "stopper" was provided to myself at the beginning of my lease, as indicated as NM on line 32.SIXTH, Other included comments are partially illegible and reference items that are responsibilities of the lessor ("Old Cabinets" and "Noisy Exhaust Fan"). As put forward before, It is known by myself and four other witnesses that the apartment was in no way needing of a "professional cleaning" and it follows that the deductions from my returned deposit were improper
Regards,
*** ***

We are in receipt of an additional complaint filed by [redacted] regarding our recentresponse to his first complaint. In his letter, Mr. [redacted] asks for clarification of several issues.I will address them in the order provided by Mr. [redacted].First. Mr. [redacted] indicates that his first request was ignored until after Associated Realty’sreceipt of the request from the Revdex.com. The initial email with the infonnationrequested was sent on September 8,2015. The letter from the Revdex.com arrived onSeptember 12, 2015.Second, Mr. [redacted] is concerned that the inspection form indicates that the carpets needed to becleaned. The account was not charged. for cleaning the carpeting.The third item Mr. [redacted] questions is the notation on the inspection report that the blinds werein need of repair. The account was not charged for repairs to the blinds.The fourth, fifth and sixth items address the notes at the lower portion of the inspection form.Each item is as follows; first the top area; #43(blinds>’Broken (left), #55(baseboard heater)-Bent.The lower portion: #1-Frame needs paint: #18 Need one (fire extinguisher), #21 (drip pans)Replace 1-large 1-small (pans are one part type), #29(exhaust fan) Very noisy, #30(kitchencabinets)-Very old, #31 (countertop)-Chipped., #32(kitchen sink) No stopper and #1 25(plunger)-Need one. Again, the account was not charged for any of the items listed.The last item Mr. [redacted] disputes is the cleaning cost deducted from the deposit. The cleaningneeded in the apartment was specified in N/C colum of the inspection report. There wereseveral areas that were in need of additional cleaning and the account was appropriately chargedfor that service.Hopefully, the explanations above will clarify the inspection report to Mr. [redacted]’s satisfaction.Peel free to contact us again with any further questions or concerns.Sincerely,Kathy M[redacted]Rental SupervisorCc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Associated Realty Property Management (ARPM) responded to the complaint on 10/17/2017. In the response, Kathy Moore stated that ARPM has made "necessary changes" to ensure that "future errors will not occur." She also noted that ARPM "sincerely apologizes" for the inconvenience. However, Heather O[redacted] at ARPM has contacted me at the unauthorized email address three times since the resolution. She contacted me on 10/17/2017, 10/18/2017, and 10/20/2017. Clearly, "necessary changes" have not been taken to ensure that "future errors will not occur." I am not one to speculate, but I feel that this may be in retaliation of my Revdex.com complaint. I sincerely thank you for your time and help.
Regards,
[redacted]

1/3/17Revdex.com of Western PA [redacted]400 Holiday Drive, Suite 220 Pittsburgh, PA 15220RE: ID#[redacted]Dear Mr. [redacted]:Thank-you for bringing this to my attention. We thought we had corrected his e-mail address in all places in our computer systems, but we did find one area where it was not changed. We have corrected that and hopefully this will not happen again.I assure you this error was not made in retaliation of his initial complaint, and I apologize for any inconvenience this may have caused Mr. [redacted].Sincerely, Kristen ** H[redacted], CRB, CPMProperty Manager