The Concrete Company

Regarding this complaint, we did not over excavate. The City of Castle Rock, Douglas County, requires 30" below frost line. This was done properly and in accordance with the law. We admit we damaged the retaining wall and said retaining wall was repaired properly while we were
still on location. My entire crew remained at the property an additional day to ensure the cleanup was also done properly. I have never told a client this is not part of our deal because it is part of the deal. The only time there is an extra charge for this is if we have to haul in extra road base or fill dirt. Given the scope of the job was $13,500, we require 50% up front and the balance the day we finish, and she withheld ONLY $600, at best we do not feel any monies are owed to this client. With regards to the additional contractor being called in to "fix" the problem, if the client had called us to go back to location (under our Warranty agreement) then we would have been happy to go back out and address the issue. We were never notified of any further issues until now. Given only $was withheld from this job, we feel the customer request for $refund is unfounded. The issues the client did approach us on would have fallen under additional work not outlined in the original bid. That work was verbally quoted to the client at a cost of $2,approximately. Again, we do not feel the client request for a $3,refund has merit

I did not use this company's service, however a neighbor did. They began pouring concrete at 6:25am. It is illegal to start any construction before 7am. The cement truck woke me and my 16 month old child up. When I confronted them the owner told me to call the police and have them give him a ticket. That is not a respectable way to present yourself to your customer's neighbors, or to anyone, when you are clearly in the wrong and you know it. That reflects on character.