I am rejecting this response because:The owner is lying to cover himself as we anticipatedWhen he was out the last time he said James was new to project lead and that he used to be "just a worker and didn't have a lot of experience" and he apologized for the miscommunication and he put blame on James, not usIt was very clear what we wantedIt to matchThey are the professionals who know how to do thatWe picked the concrete not the color that they put on that didn't match the first timeThe second time it looked close but looked totally different after the sealer was put onWe have pictures to back this upIt is not being difficult to want something fixed when it isn't what it was supposed to beThe owner said over and over again that he understood, that it was our home and pool area that we had to look at for a long timeThe last person Brent had out looking at the color also agreed it didn't come close to matching and that on top of that it had a poor unnatural lookThe second opinion we got said the same thing and we can provide documentation of that We weren't threatening, we simply stated we would contact someone in this situation when he told us to go with someone else
As I stated beforeThousands of jobs NEVER a complaintAs I stated beforeConcrete takes days to cureWith all the opinions they are getting didn't anyone know that it shouldn't be messed with till its fully cured? As I stated before I can take care of the issue and take it back to the color they chose originallyIf they want it done before the days I will and all warranty will be voidedThis is exactly why Jim told them to go with something totally different because he knew he couldn't match itI also would require all payment with the exception of a $hold back so they cant change their mind for the 3rd time$is more than adequate to have someone do the coloring
I am rejecting this response because:The owner is lying to cover himself as we anticipatedWhen he was out the last time he said James was new to project lead and that he used to be "just a worker and didn't have a lot of experience" and he apologized for the miscommunication and he put blame on James, not usIt was very clear what we wantedIt to matchThey are the professionals who know how to do thatWe picked the concrete not the color that they put on that didn't match the first timeThe second time it looked close but looked totally different after the sealer was put onWe have pictures to back this upIt is not being difficult to want something fixed when it isn't what it was supposed to beThe owner said over and over again that he understood, that it was our home and pool area that we had to look at for a long timeThe last person Brent had out looking at the color also agreed it didn't come close to matching and that on top of that it had a poor unnatural lookThe second opinion we got said the same thing and we can provide documentation of that We weren't threatening, we simply stated we would contact someone in this situation when he told us to go with someone else
As I stated beforeThousands of jobs NEVER a complaintAs I stated beforeConcrete takes days to cureWith all the opinions they are getting didn't anyone know that it shouldn't be messed with till its fully cured? As I stated before I can take care of the issue and take it back to the color they chose originallyIf they want it done before the days I will and all warranty will be voidedThis is exactly why Jim told them to go with something totally different because he knew he couldn't match itI also would require all payment with the exception of a $hold back so they cant change their mind for the 3rd time$is more than adequate to have someone do the coloring