The Core Training Reviews (%countItem)
The Core Training Rating
Address: 19620 W Catawba Ave STE 100, Cornelius, North Carolina, United States, 28031-4053
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I was very disappointed with the lack of coaching and service I received from the Core Training Inc. I was originally told I could cancel if I was not satisfied w/ the training after 2 months. The cost of the coaching is $400 a month and is definitely not worth the money. One on one time with your coach consists of a phone call every other week. If I tried to reschedule any phone sessions w/ my coach due to my schedule, he made it difficult to do. When I did speak w/ him, he seemed to be calling from his car or somewhere he was on the go. He would forget things he had told me the week prior and he seemed to try to rush our calls. Often the calls only lasted 10 minutes or less and unless I repeatedly asked questions he didn't have much to say. Just not what I expected from a professional business coach. After 2 months I tried to cancel and was told I would be charged an additional 2 months of payments at $400 a month. I disputed of course, stating I was told I could cancel anytime (after the first 2 months) with no obligation. My assigned "coach" first asked if I would at least agree to pay $400 for the cancellation instead of $800 but I said no due to financial concerns. It was a bit awkward to tell him I was cancelling because of him so tried to bow out respectfully. He said he would look into it and would get back to me about it. They then tried to charge my credit card again for an additional $400. Thankfully the charge was denied by my cc company. But I am extremely disappointed in their lack of professionalism and ethics. No company should lock you into a long term contract and charge you a cancellation fee if you are not satisfied w/ their services.
Product_Or_Service: Business Training/Coaching
Refund Since I did not receive a full month of coaching for the month of March I want to be refunded the $400 I was charged on March 12th
Thank you for bringing this matter to our attention. We sincerely regret that the client was not satisfied with our program and it is our hope that we can reach an agreed upon resolution beneficial to both parties.
The client signed up for our Level 1 program, known as the Next 24 on January 5, 2018. Her first charge for the program was processed on January 10, 2018 and all subsequent monthly billing would be charged on the 10th of each month. The initial package with the workbook and online access was mailed on January 11, 2018. Our Next 24 is a self-taught and self-paced program designed for clients to hold themselves accountable to obtain our proven results by following each monthly step. The program includes a workbook and online access, twenty (24) monthly courses on different topics as it pertains to the real estate business, monthly instructional videos and audio coaching. The audio coaching is a monthly group call made accessible to our clients and hosted by one of our Top CORE coaches who are active in the industry. Our sales trainers are not CORE coaches. However, our sales trainers may offer additional calls to our clients at their discretion, but it is not designed to be part of the program. According to our CRM records, the client spoke with her sales trainer at least once per month since she signed up.
On March 22, 2018, the client relayed to her sales trainer that she needed to cancel out of the program because "several deals fell through and needed to save money". Our cancellation policy states that cancellations must be sent in writing via email within 72 hours of the client's next monthly bill date. Any cancellations for any reason prior to the expiration of the initial 12-month term will result in a cancellation fee of $798 or 2 months of service, whichever is less. By the time the client informed us of her wishes to cancel, we had already processed her monthly charge for the month of March. Since the cancellation request was made 10 days after her last charge, we attempted to collect only half of the cancellation fee of $798 and as a courtesy to the client who expressed financial constraint. At that time, we would have used the March 12th payment as the other half of the cancellation fee to avoid having the client pay an additional $798 within the same month that a charge occurred. However, when we attempted to run the charge for the remaining balance, the card declined.
Per the terms of the agreement, we did not receive the cancellation request within the required time frame of 72 hours of the client's monthly billing date and we must abide by our strict no refund policy that was agreed upon by the client when she signed the customer agreement. Nevertheless, we are prepared to forfeit the two-month cancellation fee and no further attempts will be made to collect any additional monies owed.
We pride ourselves in our excellent customer service and stand by the success of our products. All the same, we regret any inconvenience and time taken by the client to resolve this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I first emailed *** letting him know I wanted to cancel on the 15th which was within the 72 hour time frame of my monthly bill date. I never heard back from him so I emailed again on the 19th. See attachments. When I originally spoke with *** he repeatedly assured me that I could cancel after 2 months if I wasn't satisfied w/ the program at NO OBLIGATION. I am extremely upset that he essentially lied to me to get my business. There was no mention of the 72 hour cancellation requirement or that I would be required to pay 2 months of service if I cancelled before the end of the 12 month term. Regardless of what it states in your contract, I trusted what *** told me and only agreed to sign up for the Core knowing that I could cancel if I wasn't satisfied. I want to be refunded the $400 I paid for the month of March or I will take this matter further.
As previously mentioned, at the CORE Training, Inc., we pride ourselves with our excellent customer service and completely stand by our products. Our programs are only as successful as our clients' full commitment to implementing the tactics taught in each monthly lesson. The only way that we are able help our clients is to have them commit to at least one (1) year to the program to be successful. Our Sales Department receives extensive training to ensure that all clients receive full disclosure of our products and expectations. However, we trust that our clients have read the agreement in its entirety prior to signing. Therefore, a client's signed contract will always supersede any perceived erroneous information received by any member of our sales staff.
Upon further review of the attached emails forwarded by the client, it confirms that we were unable to stop the monthly charge from going through since the billing date was set for March 10th and the initial email was not sent until March 15th. The cancellation policy states that the client must send cancellation requests within 72 hours of the client's next billing date. Unfortunately, that email was sent six (6) business days too late.
We certainly regret that the client is still not satisfied with the previously proposed resolution. Although, the CORE Training, Inc., does not admit any wrongdoing in charging the client the agreed upon monthly fee when it was due, we will be crediting the monthly fee of $399 that was charged to the client's credit card on March 10th. It is our hope that the client will discontinue disparaging our company with allegations of improprieties and no further action will be taken against our company now that we have complied with her desired resolution.