My elderly mother's toilet overflowed, requiring an expensive "hazardous waste cleanup" according to Steamatic I hired them because they had cleaned my mother's house before, and I liked the fact that they offered a "restoration" option They did the cleanup appropriately and expeditiously The only problem was when they cut the carpet away under the door they did not follow common sense guidelines it should have been cut parallel to the door and the cut hidden beneath the door so that the new replacement transition edge would not be visible from either side of the door Their estimator acknowledged that it was a mistake and that the existing carpet could not be stretched to make up for it(this was confirmed by a later unrelated contractor who repaired the bathroom) The Steamatic estimator said he would include replacing the bedroom carpet in his bid as it had probably been contaminated by my mother when she initially tried to clean up by herself I received a prompt bid fr
If I could do negative stars I wouldWe had a house fire and we were directed to Lawrence P***From the first time we spoke with him he was rude and uncaringHe didn't even set an appointment he just texted the morning he was coming that he was on his wayFirst words out of his mouth were "are you going to do the work or am I wasting my time"From the time he showed up to the time he left all he talked about was what work we wanted to cut out "so we could pad our pockets"Even saying he'd have a pod delivered to store our items and then saying no they'll just tape it and move it from corner to cornerAll we want is our things cared for during construction and our home the way it was before the fireLawrence only cared for how much money he could makeSaying "don't be surprised when the check from Farmers comes already made out to me"Yet he hadn't even given us an estimate or gone under the house to see the structural damageHe asked us about the structural damage under the houseOur meter and transformer were pulled the night of the fire and once he told us he'd have to get a different electrician because his wasn't licensed in electricity we knew Steamatic and Lawrence were not the company to trustI could go on and onHe made an unbearable situation even worseI will never recommend this company to anyone we know
My elderly mother's toilet overflowed, requiring an expensive "hazardous waste cleanup" according to Steamatic I hired them because they had cleaned my mother's house before, and I liked the fact that they offered a "restoration" option They did the cleanup appropriately and expeditiously The only problem was when they cut the carpet away under the door they did not follow common sense guidelines it should have been cut parallel to the door and the cut hidden beneath the door so that the new replacement transition edge would not be visible from either side of the door Their estimator acknowledged that it was a mistake and that the existing carpet could not be stretched to make up for it(this was confirmed by a later unrelated contractor who repaired the bathroom) The Steamatic estimator said he would include replacing the bedroom carpet in his bid as it had probably been contaminated by my mother when she initially tried to clean up by herself I received a prompt bid fr
If I could do negative stars I wouldWe had a house fire and we were directed to Lawrence P***From the first time we spoke with him he was rude and uncaringHe didn't even set an appointment he just texted the morning he was coming that he was on his wayFirst words out of his mouth were "are you going to do the work or am I wasting my time"From the time he showed up to the time he left all he talked about was what work we wanted to cut out "so we could pad our pockets"Even saying he'd have a pod delivered to store our items and then saying no they'll just tape it and move it from corner to cornerAll we want is our things cared for during construction and our home the way it was before the fireLawrence only cared for how much money he could makeSaying "don't be surprised when the check from Farmers comes already made out to me"Yet he hadn't even given us an estimate or gone under the house to see the structural damageHe asked us about the structural damage under the houseOur meter and transformer were pulled the night of the fire and once he told us he'd have to get a different electrician because his wasn't licensed in electricity we knew Steamatic and Lawrence were not the company to trustI could go on and onHe made an unbearable situation even worseI will never recommend this company to anyone we know