The Country Loft

Review: A $100.00 gift certificate was purchased by my husband on 12/10/13 from The Country Loft. Since then I have not been able to get in touch with the business at listed phone numbers on gift certificate (###-###-#### and ###-###-####, voice mails are "full") to see what their hours of operation are. I do not live in the area, but have visited The Country Loft on several occasions since receiving the gift certificate and it has not been open. I have knocked on all the doors, as there is also a residence there, with no one answering. I have sent an email to the business through a website, and I have sent a letter to the owner (dated 5/6/14) with no response. If a business is not opening after the first of the year, but has sold gift certificates in December, I feel I deserve to have my money refunded.Desired Settlement: Refund of my $100.00 gift certificate (#[redacted]) purchased 12/10/13. And, the business contacting me to let me know if they are, or will be, open in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received a refund of my gift certificate from the business in reference. Regards, [redacted]