Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Once again, there are just more lies as usualI notified the assistant manager who in turn let me speak to the property manager about my neighbor trying to stab my dogBoth of them knew the tenant that I was referring to and advised me to steer clear of her and that they would speak wit herThe tenant that I am referring to is mentally ill and really shouldn't be allowed to love aloneAs long as they are receiving a check her safety nor the safety of the other residents matterSo for anyone to deny that it happen just shows the character of their company! As far as the lease being incorrect due to a former employee is also a falseThe same three woman who were employed at the beginning of my lease are the same ones who were employed when I leftIn addition to that, the issue about my lease being corrected when I notified them is also falseI had to dig for about months through paperwork to find the original lease with the correct dateDuring this time period I pleaded with [redacted] that the information was false, but as usual she did not listen and said I would be responsible for August rentAfter finally locating my original lease did they make any changesNo apology was ever offered for that inconvienceIf I had not found my original lease I would have been scammed out of an extra months rentI don't expect my issue with the Courtyards to be resolved because that is not what they are about as a business, which is why I have relocatedI just hope that other apartment seekers as well as current residents don't fall for the leasing scam that I was almost trapped into, not to mention the "customer service" they provide Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] My lease was correct for the first six months of leaseWhen I began to inquire about moving that's when I noticed that date had changed, which was in FeburaryOnce again, there was no worker that was released! It sickens me that you would make up a worker to take the fall for the errors of your current staff! Your "clerical error" almost cost me $Had I not located my original lease and found a Subleaser it would haveI spoke with the assistant manager whose initials are **She took my name and referred me to the property manager who's initials are ** [redacted] told me she would handle the situation about my dogWhat's not fair is to house a person who seriously is suppose to live in a mental institution and not warn your residents in the beginningYou but not only my dogs life, but my life in danger! It's sad that you could do residents so wrong then not even fess up to your wrongI would accept a personal apology, but don't sit here and discredit me as if I would come and make up storiesFor the customers reading this, there is a review posted by me on googleThere are pictures up of the propertyYou be the judge yourselfI'm no longer going to respond to a company who can't admit they(the current staff) made a mistake, but will blame a "worker" that was never there during my stayThe same three woman who were there when I arrived were there when I leftI suggest all of your staff undergo conflict resolution as well as customer service coursesYou guys could use a lot of work in that departmentAlso double check the work of your "staff" that way as a manager you can catch these "clerical errors" before they result in a lawsuit against your company
The employee who worked with this resident at the time of her move in (July 2013), and who incorrectly entered the lease dates in our system, ceased employment with this company in September We admit the possibility that the alleged complaint regarding the resident’s dog was conveyed to this former employee and not handled appropriately at that timeWe have no record of any complaint filed with our office regarding this incidentHowever, in a situation such as what the former resident has described, a police report would need to be filed in order to resolve the issue appropriately and effectively The Fair Housing Act makes it illegal to deny housing to a renter or buyer because of a disability We apologize for the inconvenience caused to the former resident by our clerical error in her lease dates and for the length of time that passed before it was rectifiedWe did not intentionally alter her lease dates in order to “scam her out of an extra month’s rent.” It was a typo, and it was corrected
In regards to the clerical error in the lease dates shown in the contract, a former employee unintentionally entered the wrong date in our software systemThe Courtyards at Auburn rectified the discrepancy as soon
as we were notified
The management office was never notified by the resident of any incident involving her petWe are unable to resolve an issue of this nature if we are not informed of it
The resident’s signed lease agreement states, “We will mail you your security deposit refund (less lawful deductions) and an itemized accounting of any deductions no later than days after termination of the tenancy and delivery of possession, if we are provided with a valid forwarding address, in writingThe time period for refunds begins when you move out.” The resident surrendered the apartment on 5/26/and should receive her refund by 7/1/The refund check is currently being processedWe do not process refunds in our local office and must send this paperwork through regional and corporate accounting offices located in other statesThe days required to process refunds is clearly stated in the resident’s signed lease agreement
At the Courtyards at Auburn, each resident is presented with a parking addendum as part of their lease agreement, which is explained to them in detail prior to the resident signing the addendum, stating they understand the parking policies
"margin-bottom: 0in;">The parking addendum states, “Hang tag must be displayed at all times.” The addendum does not state that the tag must be displayed specifically or only on the mirrorWe only require it to be visibleMany residents display their parking pass on their dashboard or secured to their windshield with adhesive, in order to prevent it from falling accidentally, since items inside vehicles are liable to move around during the course of driving useWe also have other residents who are students at Auburn University, who hang both the university’s parking tag and the Courtyards’ parking tag on the mirror without issue
The addendum further states if the hang tag is not displayed, “I understand that my car is subject to be towed at my expense.” Like many other apartment communities in Auburn, the Courtyards uses a contracted towing company to periodically and randomly check for vehicles missing parking passesAs long as the tag is displayed, the vehicle is not to be towedVehicles do not need to be in neutral in order to be towedThe towing company does not require interior access to the vehicleThe towing company provides photo evidence of each vehicle that is towedThe photo evidence is taken from outside the vehicle
The photo of the vehicle in question, provided by the towing company, does not show a parking tag displayed so as to be visible from outside the vehicleThe resident states that the tag was displayed, but has no evidence to provide to support that claim
The resident’s parking tag, which they must sign the parking addendum to receive, secures their right to parking at the CourtyardsMerely being a resident does notNot every resident signs a parking addendum to receive a parking tag
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The towing company told us the tag had to be in the mirror or they were told to tow. Both our car and another resident found their tags on the passenger side floor in the same place and contested the towing company at the time stating that they were on the dash as they had been since January. The towing company said they had to be in the mirror. Why is the Courtyards saying the tag can be on the dash, which it was, and the tow company they hire saying it has to be in the mirror? Why did we and another tenant have the same issue when the tag was on the dash and both were found on the passenger floor in the same place that day which our daughter confronted the tow company and told them they must have thrown it there. They then got very mean to her. Courtyards has hired a company to tow vehicles that is not following their rules, and does not stand behind their mistakes when their vendor follows different rules. The tow company has many Revdex.com complaints against them, and by their very angry behavior when they were questioned, they were very defensive and seem to prove themselves guilty. The landlord collects license plate and make/models on every car they lease to; therefore, if they hire a vendor to tow for them, this information should be provided and resident cars, who have paid for parking when they pay their rent, should not be towed by rules different than communicated by the landlord. Why do they collect our make/model/tag # and not use it for parking questions? Because there was no parking issue. The tow company used this opportunity to make extra money and Courtyards let it happen. Courtyards needs to step up and hire a decent tow company and take better care of their tenants. We do not recommend this landlord at all. In addition, they regularly give less than required legal notice for routine maintenance and expect tenants to miss work on that short notice to accomodate their last minute schedules. Courtyards is not well run and needs to improve their service to tenants.
The employee who worked with this resident at the time of her move in (July 2013), and who incorrectly entered the lease dates in our system, ceased employment with this company in September 2013.
We admit the possibility that the alleged complaint regarding the resident’s dog was conveyed to this former employee and not handled appropriately at that time. We have no record of any complaint filed with our office regarding this incident. However, in a situation such as what the former resident has described, a police report would need to be filed in order to resolve the issue appropriately and effectively.
The Fair Housing Act makes it illegal to deny housing to a renter or buyer because of a disability.
We apologize for the inconvenience caused to the former resident by our clerical error in her lease dates and for the length of time that passed before it was rectified. We did not intentionally alter her lease dates in order to “scam her out of an extra month’s rent.” It was a typo, and it was corrected.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Once again, there are just more lies as usual. I notified the assistant manager who in turn let me speak to the property manager about my neighbor trying to stab my dog. Both of them knew the tenant that I was referring to and advised me to steer clear of her and that they would speak wit her. The tenant that I am referring to is mentally ill and really shouldn't be allowed to love alone. As long as they are receiving a check her safety nor the safety of the other residents matter. So for anyone to deny that it happen just shows the character of their company! As far as the lease being incorrect due to a former employee is also a false. The same three woman who were employed at the beginning of my lease are the same ones who were employed when I left. In addition to that, the issue about my lease being corrected when I notified them is also false. I had to dig for about 3 months through paperwork to find the original lease with the correct date. During this time period I pleaded with [redacted] that the information was false, but as usual she did not listen and said I would be responsible for August rent. After finally locating my original lease did they make any changes. No apology was ever offered for that inconvience. If I had not found my original lease I would have been scammed out of an extra months rent. I don't expect my issue with the Courtyards to be resolved because that is not what they are about as a business, which is why I have relocated. I just hope that other apartment seekers as well as current residents don't fall for the leasing scam that I was almost trapped into, not to mention the "customer service" they provide.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
My lease was correct for the first six months of lease. When I began to inquire about moving that's when I noticed that date had changed, which was in Feburary. Once again, there was no worker that was released! It sickens me that you would make up a worker to take the fall for the errors of your current staff! Your "clerical error" almost cost me $490.00. Had I not located my original lease and found a Subleaser it would have. I spoke with the assistant manager whose initials are **. She took my name and referred me to the property manager who's initials are **. ** told me she would handle the situation about my dog. What's not fair is to house a person who seriously is suppose to live in a mental institution and not warn your residents in the beginning. You but not only my dogs life, but my life in danger! It's sad that you could do residents so wrong then not even fess up to your wrong. I would accept a personal apology, but don't sit here and discredit me as if I would come and make up stories. For the customers reading this, there is a review posted by me on google. There are pictures up of the property. You be the judge yourself. I'm no longer going to respond to a company who can't admit they(the current staff) made a mistake, but will blame a "worker" that was never there during my stay. The same three woman who were there when I arrived were there when I left. I suggest all of your staff undergo conflict resolution as well as customer service courses. You guys could use a lot of work in that department. Also double check the work of your "staff" that way as a manager you can catch these "clerical errors" before they result in a lawsuit against your company.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Once again, there are just more lies as usualI notified the assistant manager who in turn let me speak to the property manager about my neighbor trying to stab my dogBoth of them knew the tenant that I was referring to and advised me to steer clear of her and that they would speak wit herThe tenant that I am referring to is mentally ill and really shouldn't be allowed to love aloneAs long as they are receiving a check her safety nor the safety of the other residents matterSo for anyone to deny that it happen just shows the character of their company! As far as the lease being incorrect due to a former employee is also a falseThe same three woman who were employed at the beginning of my lease are the same ones who were employed when I leftIn addition to that, the issue about my lease being corrected when I notified them is also falseI had to dig for about months through paperwork to find the original lease with the correct dateDuring this time period I pleaded with [redacted] that the information was false, but as usual she did not listen and said I would be responsible for August rentAfter finally locating my original lease did they make any changesNo apology was ever offered for that inconvienceIf I had not found my original lease I would have been scammed out of an extra months rentI don't expect my issue with the Courtyards to be resolved because that is not what they are about as a business, which is why I have relocatedI just hope that other apartment seekers as well as current residents don't fall for the leasing scam that I was almost trapped into, not to mention the "customer service" they provide Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] My lease was correct for the first six months of leaseWhen I began to inquire about moving that's when I noticed that date had changed, which was in FeburaryOnce again, there was no worker that was released! It sickens me that you would make up a worker to take the fall for the errors of your current staff! Your "clerical error" almost cost me $Had I not located my original lease and found a Subleaser it would haveI spoke with the assistant manager whose initials are **She took my name and referred me to the property manager who's initials are ** [redacted] told me she would handle the situation about my dogWhat's not fair is to house a person who seriously is suppose to live in a mental institution and not warn your residents in the beginningYou but not only my dogs life, but my life in danger! It's sad that you could do residents so wrong then not even fess up to your wrongI would accept a personal apology, but don't sit here and discredit me as if I would come and make up storiesFor the customers reading this, there is a review posted by me on googleThere are pictures up of the propertyYou be the judge yourselfI'm no longer going to respond to a company who can't admit they(the current staff) made a mistake, but will blame a "worker" that was never there during my stayThe same three woman who were there when I arrived were there when I leftI suggest all of your staff undergo conflict resolution as well as customer service coursesYou guys could use a lot of work in that departmentAlso double check the work of your "staff" that way as a manager you can catch these "clerical errors" before they result in a lawsuit against your company
The employee who worked with this resident at the time of her move in (July 2013), and who incorrectly entered the lease dates in our system, ceased employment with this company in September We admit the possibility that the alleged complaint regarding the resident’s dog was conveyed to this former employee and not handled appropriately at that timeWe have no record of any complaint filed with our office regarding this incidentHowever, in a situation such as what the former resident has described, a police report would need to be filed in order to resolve the issue appropriately and effectively The Fair Housing Act makes it illegal to deny housing to a renter or buyer because of a disability We apologize for the inconvenience caused to the former resident by our clerical error in her lease dates and for the length of time that passed before it was rectifiedWe did not intentionally alter her lease dates in order to “scam her out of an extra month’s rent.” It was a typo, and it was corrected
In regards to the clerical error in the lease dates shown in the contract, a former employee unintentionally entered the wrong date in our software systemThe Courtyards at Auburn rectified the discrepancy as soon
as we were notified
The management office was never notified by the resident of any incident involving her petWe are unable to resolve an issue of this nature if we are not informed of it
The resident’s signed lease agreement states, “We will mail you your security deposit refund (less lawful deductions) and an itemized accounting of any deductions no later than days after termination of the tenancy and delivery of possession, if we are provided with a valid forwarding address, in writingThe time period for refunds begins when you move out.” The resident surrendered the apartment on 5/26/and should receive her refund by 7/1/The refund check is currently being processedWe do not process refunds in our local office and must send this paperwork through regional and corporate accounting offices located in other statesThe days required to process refunds is clearly stated in the resident’s signed lease agreement
At the Courtyards at Auburn, each resident is presented with a parking addendum as part of their lease agreement, which is explained to them in detail prior to the resident signing the addendum, stating they understand the parking policies
"margin-bottom: 0in;">The parking addendum states, “Hang tag must be displayed at all times.” The addendum does not state that the tag must be displayed specifically or only on the mirrorWe only require it to be visibleMany residents display their parking pass on their dashboard or secured to their windshield with adhesive, in order to prevent it from falling accidentally, since items inside vehicles are liable to move around during the course of driving useWe also have other residents who are students at Auburn University, who hang both the university’s parking tag and the Courtyards’ parking tag on the mirror without issue
The addendum further states if the hang tag is not displayed, “I understand that my car is subject to be towed at my expense.” Like many other apartment communities in Auburn, the Courtyards uses a contracted towing company to periodically and randomly check for vehicles missing parking passesAs long as the tag is displayed, the vehicle is not to be towedVehicles do not need to be in neutral in order to be towedThe towing company does not require interior access to the vehicleThe towing company provides photo evidence of each vehicle that is towedThe photo evidence is taken from outside the vehicle
The photo of the vehicle in question, provided by the towing company, does not show a parking tag displayed so as to be visible from outside the vehicleThe resident states that the tag was displayed, but has no evidence to provide to support that claim
The resident’s parking tag, which they must sign the parking addendum to receive, secures their right to parking at the CourtyardsMerely being a resident does notNot every resident signs a parking addendum to receive a parking tag
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The towing company told us the tag had to be in the mirror or they were told to tow. Both our car and another resident found their tags on the passenger side floor in the same place and contested the towing company at the time stating that they were on the dash as they had been since January. The towing company said they had to be in the mirror. Why is the Courtyards saying the tag can be on the dash, which it was, and the tow company they hire saying it has to be in the mirror? Why did we and another tenant have the same issue when the tag was on the dash and both were found on the passenger floor in the same place that day which our daughter confronted the tow company and told them they must have thrown it there. They then got very mean to her. Courtyards has hired a company to tow vehicles that is not following their rules, and does not stand behind their mistakes when their vendor follows different rules. The tow company has many Revdex.com complaints against them, and by their very angry behavior when they were questioned, they were very defensive and seem to prove themselves guilty. The landlord collects license plate and make/models on every car they lease to; therefore, if they hire a vendor to tow for them, this information should be provided and resident cars, who have paid for parking when they pay their rent, should not be towed by rules different than communicated by the landlord. Why do they collect our make/model/tag # and not use it for parking questions? Because there was no parking issue. The tow company used this opportunity to make extra money and Courtyards let it happen. Courtyards needs to step up and hire a decent tow company and take better care of their tenants. We do not recommend this landlord at all. In addition, they regularly give less than required legal notice for routine maintenance and expect tenants to miss work on that short notice to accomodate their last minute schedules. Courtyards is not well run and needs to improve their service to tenants.
The employee who worked with this resident at the time of her move in (July 2013), and who incorrectly entered the lease dates in our system, ceased employment with this company in September 2013.
We admit the possibility that the alleged complaint regarding the resident’s dog was conveyed to this former employee and not handled appropriately at that time. We have no record of any complaint filed with our office regarding this incident. However, in a situation such as what the former resident has described, a police report would need to be filed in order to resolve the issue appropriately and effectively.
The Fair Housing Act makes it illegal to deny housing to a renter or buyer because of a disability.
We apologize for the inconvenience caused to the former resident by our clerical error in her lease dates and for the length of time that passed before it was rectified. We did not intentionally alter her lease dates in order to “scam her out of an extra month’s rent.” It was a typo, and it was corrected.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Once again, there are just more lies as usual. I notified the assistant manager who in turn let me speak to the property manager about my neighbor trying to stab my dog. Both of them knew the tenant that I was referring to and advised me to steer clear of her and that they would speak wit her. The tenant that I am referring to is mentally ill and really shouldn't be allowed to love alone. As long as they are receiving a check her safety nor the safety of the other residents matter. So for anyone to deny that it happen just shows the character of their company! As far as the lease being incorrect due to a former employee is also a false. The same three woman who were employed at the beginning of my lease are the same ones who were employed when I left. In addition to that, the issue about my lease being corrected when I notified them is also false. I had to dig for about 3 months through paperwork to find the original lease with the correct date. During this time period I pleaded with [redacted] that the information was false, but as usual she did not listen and said I would be responsible for August rent. After finally locating my original lease did they make any changes. No apology was ever offered for that inconvience. If I had not found my original lease I would have been scammed out of an extra months rent. I don't expect my issue with the Courtyards to be resolved because that is not what they are about as a business, which is why I have relocated. I just hope that other apartment seekers as well as current residents don't fall for the leasing scam that I was almost trapped into, not to mention the "customer service" they provide.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
My lease was correct for the first six months of lease. When I began to inquire about moving that's when I noticed that date had changed, which was in Feburary. Once again, there was no worker that was released! It sickens me that you would make up a worker to take the fall for the errors of your current staff! Your "clerical error" almost cost me $490.00. Had I not located my original lease and found a Subleaser it would have. I spoke with the assistant manager whose initials are **. She took my name and referred me to the property manager who's initials are **. ** told me she would handle the situation about my dog. What's not fair is to house a person who seriously is suppose to live in a mental institution and not warn your residents in the beginning. You but not only my dogs life, but my life in danger! It's sad that you could do residents so wrong then not even fess up to your wrong. I would accept a personal apology, but don't sit here and discredit me as if I would come and make up stories. For the customers reading this, there is a review posted by me on google. There are pictures up of the property. You be the judge yourself. I'm no longer going to respond to a company who can't admit they(the current staff) made a mistake, but will blame a "worker" that was never there during my stay. The same three woman who were there when I arrived were there when I left. I suggest all of your staff undergo conflict resolution as well as customer service courses. You guys could use a lot of work in that department. Also double check the work of your "staff" that way as a manager you can catch these "clerical errors" before they result in a lawsuit against your company.