I apologize for your concern regarding the extended warranty however you purchased the vehicle and extended warranty back on which is over two years agoUnfortunately, due to the extended time-frame we are unable to request a full refund from the warranty companyHowever, if you come to the dealership and complete the necessary forms we will be happy to submit your cancellation to the warranty company which will be at a pro-rated amountIn regard to you not being aware of the purchase of the extended warranty - I have attached signed copies of your finance agreement and extended warranty contract which both lists the extended warranty info and pricePlease let us know if you will be coming in to sign and cancel the remainder of the warrantyThank you
Good Morning, I am sorry to hear of the problem you experiencedCan you please send me a copy of the warranty contract that you purchased so I can further assist you? Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the check can be mailed to the buyer in fileThis matter Will be resolved as soon as we receive augment for the agreed amount of $for not having out vehicle for such extended time.
Sincerely,
*** ***
The business has responded Please see below: Complaint #*** *** *** This complaint was resolved as customer took delivery of new CRV from Tarrytown Honda on 1/**/Since I was just made aware of issue and we value our customers we have issued $under *** ***'s
name as a Service & Parts credit that she may use at anytime she comes in for service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
You sold me a car and told me the trade in was no problems that you were buying the trade in car Black LX Civic this was to do the deal for the new car or I never would have done the deal or took my insurance off the traded car
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted], and have determined that my complaint has NOT been resolved because:
I just reviewed what the service department said and its a complete lie. I had to get a new rental car from [redacted] because the one I was in, had a bubble in the tire. That was not safe for me to drive. Tarrytown Honda is the worse car dealership and I will never go there again. I spoke with [redacted] and they have agreed to pay me the balance since, Tarrytown Honda is not. I will make sure that I tell everyone about my horrible experience with Tarrytown Honda and they should stay clear of that service department.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This complaint has been resolved. However, I have been trying to get in touch with the [redacted] about another situation and have not heard back from him. I have sent two e-mails and cannot have a protective shield applied to my new CRV until I hear back from him. I want to be assured that I will not be charged for this service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We initially signed a purchase agreement that did not include a cosigner. The dealership asked us to return to the dealership and sign a new purchase agreement with a cosigner, which we did. Either way, I spoke with Mario D[redacted], and the sales manager who both assured me that they would rectify the issue with a car replacement. I cannot get either of them on the phone to have them live up to their agreement.I am unclear how the Revdex.com can assist, please let me know if it is time to initiate litigation.Thanks.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here : I have a hard copy contract of the cancellation of the extended warrentee signed only a couple of days after the purchase of the Honda. I tried several times to get them to credit the bank and they just blew me off as if I would go away. I made several calls and a few visits in person at the dealership. Sometime time later i purchased some Honda parts at another dealership and that's when they told me that I still had a warrentee , so when I called the dealership they told, " too bad there is nothing we can do for you. I replied that I have a signed contract removing this extended warrantee, again nothing. Please let me know in a few days what you think. The attachment should change your mind.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sorry for any misunderstanding that may have transpired between you and our management and sales team. I know we did perform a substantial amount of work to this vehicle prior to your family member purchasing it however, if the additional promise was made to reimburse you $300.00 then I most...
certainly will have a check issued today. Unfortunately, I do need to send it to the purchaser on record of the vehicle whom I show as residing at the same address noted on the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for providing me with the cancellation document and please let me apologize again on how this was handled. I have contacted Honda Care as well as your Finance Institution - [redacted] and explained the circumstances due to the delay on submitting this warranty cancellation was on the dealerships part and not the purchaser. They have accepted your cancellation in full pending verification that there were no claims submitted against the warranty. They told us we should have verification of the warranty being cancelled in full within 10 business days. If the warranty was never utilized, they will refund your finance bank the full purchase price of $2000.00. This amount will be deducted from the principal amount of your loan hence making the term shorter. As soon as I have the verification, I will be more then happy to mail you a copy for your records. Thank you for your understanding and cooperation.
Good Afternoon,There is nothing on the purchase order nor does the paperwork indicate a Pilot with sensing. After almost a year, there is really nothing the dealership can do at this point. If the customer would like to explore the possibility of trading that vehicle in on a vehicle with sensing, we...
would be happy to explore that option with no guarantees. Please understand that the payment will be higher. I also spoke to the management team and no one had any conversation with the customer about this situation. The current management team is the same management that was here when the customer leased their vehicle.Please let me know if any additional information is needed.
Good Afternoon,I did verify that the vin number on the purchase order and the contract match. Again, if you would like to try and trade up, we will be happy to assist. Not sure if it is feasible for you, but we will do our best. Thank You, Jack
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I apologize for your concern regarding the extended warranty however you purchased the vehicle and extended warranty back on 03/**/2013 which is over two years ago. Unfortunately, due to the extended time-frame we are unable to request a full refund from the warranty company. However, if you come to...
the dealership and complete the necessary forms we will be happy to submit your cancellation to the warranty company which will be at a pro-rated amount. In regard to you not being aware of the purchase of the extended warranty - I have attached signed copies of your finance agreement and extended warranty contract which both lists the extended warranty info and price. Please let us know if you will be coming in to sign and cancel the remainder of the warranty. Thank you
I apologize for your concern regarding the extended warranty however you purchased the vehicle and extended warranty back on which is over two years agoUnfortunately, due to the extended time-frame we are unable to request a full refund from the warranty companyHowever, if you come to the dealership and complete the necessary forms we will be happy to submit your cancellation to the warranty company which will be at a pro-rated amountIn regard to you not being aware of the purchase of the extended warranty - I have attached signed copies of your finance agreement and extended warranty contract which both lists the extended warranty info and pricePlease let us know if you will be coming in to sign and cancel the remainder of the warrantyThank you
Good Morning, I am sorry to hear of the problem you experiencedCan you please send me a copy of the warranty contract that you purchased so I can further assist you? Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the check can be mailed to the buyer in fileThis matter Will be resolved as soon as we receive augment for the agreed amount of $for not having out vehicle for such extended time.
Sincerely,
*** ***
The business has responded Please see below: Complaint #*** *** *** This complaint was resolved as customer took delivery of new CRV from Tarrytown Honda on 1/**/Since I was just made aware of issue and we value our customers we have issued $under *** ***'s
name as a Service & Parts credit that she may use at anytime she comes in for service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
You sold me a car and told me the trade in was no problems that you were buying the trade in car Black LX Civic this was to do the deal for the new car or I never would have done the deal or took my insurance off the traded car
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted], and have determined that my complaint has NOT been resolved because:
I just reviewed what the service department said and its a complete lie. I had to get a new rental car from [redacted] because the one I was in, had a bubble in the tire. That was not safe for me to drive. Tarrytown Honda is the worse car dealership and I will never go there again. I spoke with [redacted] and they have agreed to pay me the balance since, Tarrytown Honda is not. I will make sure that I tell everyone about my horrible experience with Tarrytown Honda and they should stay clear of that service department.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This complaint has been resolved. However, I have been trying to get in touch with the [redacted] about another situation and have not heard back from him. I have sent two e-mails and cannot have a protective shield applied to my new CRV until I hear back from him. I want to be assured that I will not be charged for this service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We initially signed a purchase agreement that did not include a cosigner. The dealership asked us to return to the dealership and sign a new purchase agreement with a cosigner, which we did. Either way, I spoke with Mario D[redacted], and the sales manager who both assured me that they would rectify the issue with a car replacement. I cannot get either of them on the phone to have them live up to their agreement.I am unclear how the Revdex.com can assist, please let me know if it is time to initiate litigation.Thanks.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here : I have a hard copy contract of the cancellation of the extended warrentee signed only a couple of days after the purchase of the Honda. I tried several times to get them to credit the bank and they just blew me off as if I would go away. I made several calls and a few visits in person at the dealership. Sometime time later i purchased some Honda parts at another dealership and that's when they told me that I still had a warrentee , so when I called the dealership they told, " too bad there is nothing we can do for you. I replied that I have a signed contract removing this extended warrantee, again nothing. Please let me know in a few days what you think. The attachment should change your mind.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sorry for any misunderstanding that may have transpired between you and our management and sales team. I know we did perform a substantial amount of work to this vehicle prior to your family member purchasing it however, if the additional promise was made to reimburse you $300.00 then I most...
certainly will have a check issued today. Unfortunately, I do need to send it to the purchaser on record of the vehicle whom I show as residing at the same address noted on the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for providing me with the cancellation document and please let me apologize again on how this was handled. I have contacted Honda Care as well as your Finance Institution - [redacted] and explained the circumstances due to the delay on submitting this warranty cancellation was on the dealerships part and not the purchaser. They have accepted your cancellation in full pending verification that there were no claims submitted against the warranty. They told us we should have verification of the warranty being cancelled in full within 10 business days. If the warranty was never utilized, they will refund your finance bank the full purchase price of $2000.00. This amount will be deducted from the principal amount of your loan hence making the term shorter. As soon as I have the verification, I will be more then happy to mail you a copy for your records. Thank you for your understanding and cooperation.
Good Afternoon,There is nothing on the purchase order nor does the paperwork indicate a Pilot with sensing. After almost a year, there is really nothing the dealership can do at this point. If the customer would like to explore the possibility of trading that vehicle in on a vehicle with sensing, we...
would be happy to explore that option with no guarantees. Please understand that the payment will be higher. I also spoke to the management team and no one had any conversation with the customer about this situation. The current management team is the same management that was here when the customer leased their vehicle.Please let me know if any additional information is needed.
Good Afternoon,I did verify that the vin number on the purchase order and the contract match. Again, if you would like to try and trade up, we will be happy to assist. Not sure if it is feasible for you, but we will do our best. Thank You, Jack
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer picked up his running boards. thanks
I apologize for your concern regarding the extended warranty however you purchased the vehicle and extended warranty back on 03/**/2013 which is over two years ago. Unfortunately, due to the extended time-frame we are unable to request a full refund from the warranty company. However, if you come to...
the dealership and complete the necessary forms we will be happy to submit your cancellation to the warranty company which will be at a pro-rated amount. In regard to you not being aware of the purchase of the extended warranty - I have attached signed copies of your finance agreement and extended warranty contract which both lists the extended warranty info and price. Please let us know if you will be coming in to sign and cancel the remainder of the warranty. Thank you
The customers received a credit on her credit card. I am sorry for the delay.