The Crab Zone, Inc

I am rejecting this response because: the owner is still refusing to compromise and offer a solutionBy law, businesses are subject to honor the lowest price advertisedIn this situation, the owner advertised two different prices and refuses to discard old menus to save a few dollarsCustomers who may not pay attention to the two different menu prices may believe they're paying one price but are charged a different priceMy family chose to stay and eat here so that we don't cause a scene inside the restaurant and make it uncomfortable for other customersThe owner greeted us with hostility when we inquired about the price differences and did not ensure our welcomeIt was obvious that customers are not important here

The customer came in with her family for dinner, she picked up to go order that 2 years old, she asked for the price of the crawfish, we told her that was $12.99. We even put the price on the board due to the price change of sea food industry. She told us that by law we have to honor her the lower...

price, we told her that the price is subject to change , if she does not want to buy it's ok . Her family ordered and eaten, and paid happy . But suddendly we received letter from her demanding refund the difference

Review: This establishment has two menus with different prices for the same items. The establishment charged the higher of the two prices and refused to honor the lower price. I have sent the owner of the establishment a letter to resolve the matter but a response was not provided by the appointed date of January 7, 2015. Photographs of the two menus were captured but will not be provided unless requested. The difference in prices for the two menus are provided below. Big menu:Crawfish $12.99 per poundShrimp $12.99 per poundClams $13.95 per orderSmall menu: Crawfish $10.99 per poundShrimp $11.99 per poundClams $12.95 per order The amount ordered on the receipt:Crawfish 4 pounds - $51.93 chargedShrimp 2 pounds - $25.98 chargedClams 1 order - $13.95 chargedDesired Settlement: I would like a refund of the difference in total amount including tax and gratutiy or a full refund.

Business

Response:

The customer came in with her family for dinner, she picked up to go order that 2 years old, she asked for the price of the crawfish, we told her that was $12.99. We even put the price on the board due to the price change of sea food industry. She told us that by law we have to honor her the lower price, we told her that the price is subject to change , if she does not want to buy it's ok . Her family ordered and eaten, and paid happy . But suddendly we received letter from her demanding refund the difference

Consumer

Response:

I am rejecting this response because: the owner is still refusing to compromise and offer a solution. By law, businesses are subject to honor the lowest price advertised. In this situation, the owner advertised two different prices and refuses to discard old menus to save a few dollars. Customers who may not pay attention to the two different menu prices may believe they're paying one price but are charged a different price. My family chose to stay and eat here so that we don't cause a scene inside the restaurant and make it uncomfortable for other customers. The owner greeted us with hostility when we inquired about the price differences and did not ensure our welcome. It was obvious that customers are not important here.