The Crescent Lounge

RESPONSE TO CUSTOMER COMPLAINT ID [redacted] Business Information: 11.5pt 0in 0.0001pt 0.7in;">The Crescent Lounge GM [redacted] Daytime Phone: ###-###-#### Email: [redacted] On behalf of The Crescent Lounge I would like to extend our deepest apology for the behavior of our employeesI'm very much aware of the situation that took place on Friday June 20th as she stated in her complaint I did allow them to keep their tables together, however, I did explain to her that it's our company policy that if you would like to have tables together you would have to reserve them and pay a fee of $This policy is only enforced on Friday Nights, any other night we allow customers to pull tables together without a feeWe have been in business for over four years and that has always been the policy for Friday nights, however, sometimes I will bend the rules for our customersAs far as other establishments not being aware of this is understandable every establishment has their own policiesOur goal is for all customers that visit our establishment to have an experience that they will not forget, so that they will returnOur company is always having training with our employees focusing on good customer serviceThe management has addressed the situation with the employeeOur company values our customers and we want them to return so to make a resolution to the complaint we would like to offer the guest free entry on any Friday nightAgain we extend our deepest apology

RESPONSE TO CUSTOMER COMPLAINT ID [redacted] Business Information: The Crescent Lounge GM [redacted] Daytime Phone: ###-###-#### Email: [redacted] On behalf of The Crescent Lounge I would like to extend our deepest apology for the behavior of our employeesI'm very much aware of the situation that took place on Friday June 20th as she stated in her complaint I did allow them to keep their tables together, however, I did explain to her that it's our company policy that if you would like to have tables together you would have to reserve them and pay a fee of $This policy is only enforced on Friday Nights, any other night we allow customers to pull tables together without a feeWe have been in business for over four years and that has always been the policy for Friday nights, however, sometimes I will bend the rules for our customersAs far as other establishments not being aware of this is understandable every establishment has their own policiesOur goal is for all customers that visit our establishment to have an experience that they will not forget, so that they will returnOur company is always having training with our employees focusing on good customer serviceThe management has addressed the situation with the employeeOur company values our customers and we want them to return so to make a resolution to the complaint we would like to offer the guest free entry on any Friday nightAgain we extend our deepest apology

RESPONSE TO CUSTOMER COMPLAINT ID [redacted] Business Information: The Crescent Lounge GM [redacted]
[redacted] Daytime Phone: ###-###-#### Email: [redacted] On behalf of The Crescent Lounge I would like to extend our deepest apology for the behavior of our...

employees. I'm very much aware of the situation that took place on Friday June 20th as she stated in her complaint I did allow them to keep their tables together, however, I did explain to her that it's our company policy that if you would like to have tables together you would have to reserve them and pay a fee of $75.00. This policy is only enforced on Friday Nights, any other night we allow customers to pull tables together without a fee. We have been in business for over four years and that has always been the policy for Friday nights, however, sometimes I will bend the rules for our customers. As far as other establishments not being aware of this is understandable every establishment has their own policies. Our goal is for all customers that visit our establishment to have an experience that they will not forget, so that they will return. Our company is always having training with our employees focusing on good customer service. The management has addressed the situation with the employee. Our company values our customers and we want them to return so to make a resolution to the complaint we would like to offer the 7 guest 1 free entry on any Friday night. Again we extend our deepest apology.

RESPONSE TO CUSTOMER COMPLAINT ID [redacted] Business Information:
11.5pt 0in 0.0001pt 0.7in;">The Crescent Lounge GM [redacted]
[redacted] Daytime Phone: ###-###-#### Email: [redacted] On behalf of The Crescent Lounge I would like to extend our deepest apology for the behavior of our employees. I'm very much aware of the situation that took place on Friday June 20th as she stated in her complaint I did allow them to keep their tables together, however, I did explain to her that it's our company policy that if you would like to have tables together you would have to reserve them and pay a fee of $75.00. This policy is only enforced on Friday Nights, any other night we allow customers to pull tables together without a fee. We have been in business for over four years and that has always been the policy for Friday nights, however, sometimes I will bend the rules for our customers. As far as other establishments not being aware of this is understandable every establishment has their own policies. Our goal is for all customers that visit our establishment to have an experience that they will not forget, so that they will return. Our company is always having training with our employees focusing on good customer service. The management has addressed the situation with the employee. Our company values our customers and we want them to return so to make a resolution to the complaint we would like to offer the 7 guest 1 free entry on any Friday night. Again we extend our deepest apology.