The Crossings at Bramblewood

Please accept this letter as [redacted] and The Crossings at [redacted] Apartment's written response to case number [redacted] Please allow me to clarify that [redacted] was the leasing agent in which the [redacted] submitted their application and went through the move in process withI, Deborah F [redacted] , have been the Senior Property Manager since September of Mrand Mrs [redacted] first inquired with The Crossings at [redacted] Apartments in December The [redacted] then submitted an application and reserved an apartment to move in 06/24/The [redacted] then signed a one year lease contract with an end date of 06/23/Attached to the least contract was a concession addendum, which specified the terms of the PEP discountThe addendum stated the PEP discount would only apply for the length of the current lease term, which ends on 06/23/In August of 2016, we upgraded our systems to utilize a pricing optimizer softwareAs part of the new system, we no longer offer any type of discountsThis change did not impact any current leases and only became effective at the time of lease renewalAll residents are expected to see an increase in rent amount at the time of renewalRenewal rate increases are not exclusive to those residents who had received PEP discounts in the pastA lease renewal offer was sent to the [redacted] at the beginning of April which offered different renewal optionsThis provided the resident ample time to make a decision to either renew their lease or submit a day notice to vacate at the end of the lease contractThe renewal offer specified the amount of rent which would be dueIt was calculated based on the discounted rent amount the [redacted] had been paying rather than the market rate rent, effectively still providing them with a discountTo be specific, the total rental payment for the first year of their lease was $ [redacted] This was calculated using the $ [redacted] market rate rent (as specified in the leasing agreement) less the $ [redacted] PEP discount (as specified in Deborah F [redacted] the concession addendum), making their total monthly rent $ [redacted] The renewal increase was based off of $ [redacted] vs$ [redacted] market rent, thus effectively carrying over their discountThe Crossings at [redacted] followed standard leasing practices and procedures while calculating the renewal rate for the [redacted] In light of these facts, we respectfully request that you close this fileThank youDeborah F [redacted] Senior Property Manager

Please accept this letter as [redacted] and The Crossings at [redacted] Apartment's written response to case number [redacted]. Please allow me to clarify that [redacted] was the leasing agent in which the [redacted] submitted their application and went through the move in...

process with. I, Deborah F[redacted], have been the Senior Property Manager since September of 2016. Mr. and Mrs. [redacted] first inquired with The Crossings at [redacted] Apartments in December 2015. The [redacted] then submitted an application and reserved an apartment to move in 06/24/2016. The [redacted] then signed a one year lease contract with an end date of 06/23/2017. Attached to the least contract was a concession addendum, which specified the terms of the PEP discount. The addendum stated the PEP discount would only apply for the length of the current lease term, which ends on 06/23/2017. In August of 2016, we upgraded our systems to utilize a pricing optimizer software. As part of the new system, we no longer offer any type of discounts. This change did not impact any current leases and only became effective at the time of lease renewal. All residents are expected to see an increase in rent amount at the time of renewal. Renewal rate increases are not exclusive to those residents who had received PEP discounts in the past. A lease renewal offer was sent to the [redacted] at the beginning of April 2017 which offered 3 different renewal options. This provided the resident ample time to make a decision to either renew their lease or submit a 60 day notice to vacate at the end of the lease contract. The renewal offer specified the amount of rent which would be due. It was calculated based on the discounted rent amount the [redacted] had been paying rather than the market rate rent, effectively still providing them with a discount. To be specific, the total rental payment for the first year of their lease was $[redacted]. This was calculated using the $[redacted] market rate rent (as specified in the leasing agreement) less the $[redacted] PEP discount (as specified in Deborah F[redacted]  the concession addendum), making their total monthly rent $[redacted]. The renewal increase was based off of $[redacted] vs. $[redacted] market rent, thus effectively carrying over their discount. The Crossings at [redacted] followed standard leasing practices and procedures while calculating the renewal rate for the [redacted]. In light of these facts, we respectfully request that you close this file. Thank youDeborah F[redacted]Senior Property Manager