The Crossings at Falls Run

arial, sans-serif;">On September 10, 2015, [redacted] called [redacted] ***, CFO for Harmony Senior Services to discuss some concerns she had regarding the lease for her mother Mrs [redacted] answered all of the questions that Ms [redacted] had and there was a mutual understanding that the lease was correct, but needed additional details added to clarify the agreement for both parties Mrs [redacted] provided a revised Addendum X to the lease with additional details that clearly detailed the amounts due for the term of the lease There was no change made to the actual lease At the end of the phone call Ms [redacted] was excited about her mother moving into The Crossings and Mrs [redacted] let her know if she had any other questions or concerns to call her directly It appears that this issue was raised prematurely to the Revdex.com and has been resolved amicably Thanks, [redacted] Chief Financial Officer Harmony Senior Services, LLC Smith/Packett Med-Com, LLC Pheasant Ridge Road, Suite Roanoke, VA [redacted] (Phone) [redacted] (Fax)

On September 10, 2015, *** *** called *** ***, CFO for Harmony Senior Services to discuss some concerns she had regarding the lease for her mother. Mrs*** answered all of the questions that Ms*** had and there was a mutual understanding that the lease was correct, but
needed additional details added to clarify the agreement for both parties. Mrs*** provided a revised Addendum X to the lease with additional details that clearly detailed the amounts due for the term of the lease. There was no change made to the actual lease. At the end of the phone call Ms*** was excited about her mother moving into The Crossings and Mrs*** let her know if she had any other questions or concerns to call her directly. It appears that this issue was raised prematurely to the Revdex.com and has been resolved amicably. Thanks, *** ***Chief Financial OfficerHarmony Senior Services, LLCSmith/Packett Med-Com, LLCPheasant Ridge Road, Suite 301Roanoke, VA 24014*** (Phone)*** (Fax)

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

arial, sans-serif;">On September 10, 2015, [redacted] called [redacted], CFO for Harmony Senior Services to discuss some concerns she had regarding the lease for her mother.  Mrs. [redacted] answered all of the questions that Ms. [redacted] had and there was a mutual understanding that the lease was correct, but needed additional details added to clarify the agreement for both parties.  Mrs. [redacted] provided a revised Addendum X to the lease with additional details that clearly detailed the amounts due for the term of the lease.  There was no change made to the actual lease.  At the end of the phone call Ms. [redacted] was excited about her mother moving into The Crossings and Mrs. [redacted] let her know if she had any other questions or concerns to call her directly.
 
It appears that this issue was raised prematurely to the Revdex.com and has been resolved amicably.  
 
 
 
 
Thanks,
 
[redacted]
Chief Financial Officer
Harmony Senior Services, LLC
Smith/Packett Med-Com, LLC
4423 Pheasant Ridge Road, Suite 301
Roanoke, VA 24014
[redacted] (Phone)
[redacted] (Fax)

Review: My mother [redacted] and myself went to the Crossings at Falls Run in early August. At that time the sales staff present a one bedroom apartment for 2,995.00 per month for a year.My mother put down a deposit of $1,500 and made an appointment with the sale representativeLauren G[redacted] to sign my mothers lease on 8/19/15. My mother and her care giver from Visiting Angels went to Ms. G[redacted]'s office at 2pm. The lease that they gave my 79 year old mother to sign was at $3,600 a month not $'2,995 as orally agreed to the week before when she put down her deposit. The lease did have an addendum that gave my mother at Financial Concession that reduced the rent to 2,995.00 for 4 months not 12. The addendum states that the rent can increase in January 16. My mother questioned this and was still lead to believe that the rent increase would be based on the Special Rent amount. I had not received a copy of this lease until today. The staff person has put the incorrect start date as 8/19/15 not the correct date of 8/31/15. We were not allowed to put any of my mothers possessions in the apartment until 8/31/15. The Crossings contacted me as her power of attorney today and email a revised lease with the with the date changed to 8/31/15. That is when I saw the lease was for a different rent amount the had been presented to my mother and myself. I am lodging this complaint because the sales representative mislead both my elderly mother and myself.I requested that they change the lease to what was orally agreed to when she put her deposit down.The business office representative and Ms. Goeringer said that they could not change the lease and that there Director was on vacation. I had Ms. Goeringer send my concerns to Crossings corporate office. This is FALSE ADVERTISING AND ELDER ABUSE.Desired Settlement: I want and have requested the Crossings at Falls Run to revise the lease to what was orally presented and agreed to. Which is a 12 month lease at $2,995.00 with a possible rent increase at a listed percentage not a blank amount. The Crossing only gave my mother a 4-5 special rent when that is not what the sale representative orally presented when we were both present.

Business

Response:

On September 10, 2015, [redacted] called [redacted], CFO for Harmony Senior Services to discuss some concerns she had regarding the lease for her mother. Mrs. [redacted] answered all of the questions that Ms. [redacted] had and there was a mutual understanding that the lease was correct, but needed additional details added to clarify the agreement for both parties. Mrs. [redacted] provided a revised Addendum X to the lease with additional details that clearly detailed the amounts due for the term of the lease. There was no change made to the actual lease. At the end of the phone call Ms. [redacted] was excited about her mother moving into The Crossings and Mrs. [redacted] let her know if she had any other questions or concerns to call her directly. It appears that this issue was raised prematurely to the Revdex.com and has been resolved amicably. Thanks, [redacted]Chief Financial OfficerHarmony Senior Services, LLCSmith/Packett Med-Com, LLC4423 Pheasant Ridge Road, Suite 301Roanoke, VA 24014[redacted] (Phone)[redacted] (Fax)

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,