The Crossings At Washingtonian Center

We are in receipt of a complaint recently filed with the Bureau identified abovePlease accept this letter in response.Two Concerns seem to be at issue and we offer the following in responseAllegedly incorrectly charging former resident an early termination fee: The lease Contract with *** [redacted] states that a 60-day notice to vacate is requiredFurther, the lease contract states that a buy-out fee equal to one month's rent is applicable [redacted] gave us her notice to Vacate on January 30, 2015, moved out on February 1, and the lease ended February 28, Therefore we did not incorrectly charge the former resident as the lease contract is specific in that any early lease termination requires a 60-day notice plus the termination fee equal to one month's rentAttached are copies of the signed Lease Contract with [redacted] indicating acknowledgment of these policiesAllegedly purposely forwarding mail to her at an old address: [redacted] Completed our ExpressMove Out envelope in her own hand and provided us the forwarding address in [redacted] ***A copy is attached.The pet rent was an automatic charge, however we are happy to reduce them for the time she did not reside here for a total of $68.75.Please let us know if anything further is neededThank you

July 31, 2015Dear *** ***:Thank you for your correspondence dated July 23, I appreciate the opportunity to respond, on behalf of the management company, and I hope that this letter will provide additional information helpful to both you and the claimant.As referenced in the complaint, this
incident occurred at a residential apartment complexParking is available at the property by way of individually-striped spacesSignage at the property identifies circumstances in which a vehicle will be towed, and the signage lists the circumstances noted by the claimant in her letterSpecifically, the signage states that vehicles will be towed for not being in marked spaces and/or for blocking vehicles (i.e., "double parked")I have enclosed a copy of the signage that is posted at the property.While I understand that the claimant felt that the decision not to park in a marked space and to block in other vehicles was justified due to the circumstances of that evening, I am also aware that the owners of the blocked vehicles and the other residents and guests who do park in the marked spaces may not share this viewpointFor this reason, among others, towing at the property is performed in accordance with the circumstances posted on the signageGiven that the circumstances giving rise to the towing of the vehicle are specifically noted on the signage, a refund of the towing fee does notappear appropriate at this time.Although I can confirm that there is a contract between the property and the towing service that does authorizes towing 24/including after hours, the photographs that you have requested were created by the towing company and for this reason, I have forwarded a copy of your letter to the towing company, ***'s Wrecker Service.Finally, I certainly do want to personally apologize for any difficulties the claimant may have experienced with anyone at the property in her efforts to obtain information or to discuss this matterShould she wish to discuss the matter further, I ask that she call me directly at ###-###-####.Sincerely,Amy D.Director of Residential Operations

We are in receipt of a complaint recently filed with the Bureau identified above. Please accept this letter in response.Two Concerns seem to be at issue and we offer the following in response.1. Allegedly incorrectly charging former resident an early termination fee: The lease Contract with [redacted]...

[redacted] states that a 60-day notice to vacate is required. Further, the lease contract states that a buy-out fee equal to one month's rent is applicable. [redacted] gave us her notice to Vacate on January 30, 2015, moved out on February 1, 2015 and the lease ended February 28, 2015. Therefore we did not incorrectly charge the former resident as the lease contract is specific in that any early lease termination requires a 60-day notice plus the termination fee equal to one month's rent. Attached are copies of the signed Lease Contract with [redacted] indicating acknowledgment of these policies.2. Allegedly purposely forwarding mail to her at an old address: [redacted] Completed our ExpressMove Out envelope in her own hand and provided us the forwarding address in [redacted]. A copy is attached.The pet rent was an automatic charge, however we are happy to reduce them for the time she did not reside here for a total of $68.75.Please let us know if anything further is needed. Thank you.

July 31, 2015Dear [redacted]:
Thank you for your correspondence dated July 23, 2015. I appreciate the opportunity to respond, on behalf of the management company, and I hope that this letter will provide additional information helpful to both you and the claimant.As referenced...

in the complaint, this incident occurred at a residential apartment complex. Parking is available at the property by way of individually-striped spaces. Signage at the property identifies circumstances in which a vehicle will be towed, and the signage lists the circumstances noted by the claimant in her letter. Specifically, the signage states that vehicles will be towed for not being in marked spaces and/or for blocking vehicles (i.e., "double parked"). I have enclosed a copy of the signage that is posted at the property.While I understand that the claimant felt that the decision not to park in a marked space and to block in other vehicles was justified due to the circumstances of that evening, I am also aware that the owners of the blocked vehicles and the other residents and guests who do park in the marked spaces may not share this viewpoint. For this reason, among others, towing at the property is performed in accordance with the circumstances posted on the signage. Given that the circumstances giving rise to the towing of the vehicle are specifically noted on the signage, a refund of the towing fee does notappear appropriate at this time.
Although I can confirm that there is a contract between the property and the towing service that does authorizes towing 24/7 including after hours, the photographs that you have requested were created by the towing company and for this reason, I have forwarded a copy of your letter to the towing company, [redacted]'s Wrecker Service.
Finally, I certainly do want to personally apologize for any difficulties the claimant may have experienced with anyone at the property in her efforts to obtain information or to discuss this matter. Should she wish to discuss the matter further, I ask that she call me directly at ###-###-####.Sincerely,Amy D.
Director of Residential Operations