The Crown Moulding Company

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

 The phoenix office bought the texas business and although say that they are trying to find someone to repair the "lifetime warranty" work they say they do not have to.

Other clients who will work with any crown moulding company need to realize that they will face similar issues when they are sold the "lifetime warranty" product. I have my bill and apparently the lifetime warranty was included. The owner who had sold it to me told me it was a 3 year warranty if painted.

I can fax you my paperwork.  When you call the texas number it goes into the phoenix crown moulding company voicemail. [redacted] and her husband are the owners.

There has been a complaint filed and it was submitted under the wrong #ffffff;" />

business... Please remove it as soon as possible because I don't wantour phoenix customers seeing a complaint when the sign on to check outour business.. this complaint is coming from texas.. I had this problembefore.. This is a different business and it was just filed by mistake..Please correct asap..Thank youThe crown moulding company

This company has gone out of business. We can pay you a good faith refund for $200.00 for your problems you had with this company. I will mail out a check to your above address. We are sorry you were unhappy with the service.  Thank you.

We did not purchase any businesses in Texas.. Our business is located in Phoneix AZ we only service Arizona customers.. this complaint is coming from a customer in texas.. This complaint has been filed under the wrong business please remove the complaint..  

Thank you

Review: This company installed crown moulding in all areas of my home (2400 sq.ft.) with the exception of formal areas and the foyer.

They showed up late the first day and they seemed clueless as to what they were to do. I walked them around they house and explained what they were to do, pointing out how they were to deal with some tricky areas in the home. They arrived without any paint despite the fact that they were given the paint formula days before they were to arrive. They ended up using my paint to paint the moulding. As long as the rooms were perfectly square, their work was adequate; however my home has many angled walls and sloped ceilings. Their work in these areas is nothing short of disastrous. Their paint work is sloppy and they actually cut off the top of a very expensive plantation shuttler to install the moulding! I made myself available for 3 days in case they had any questions or problems. The workers had been gone 30 minutes before the owners wife started [redacted] me for payment. I am not kidding - she called my home phone 4 times and my cell phone 3 times in a four hour period. When we refused to pay until they fixed the problems, the owner came out on Monday with a painter and tried to remedy the issues with paint and some sort of bonding compound. They made things worse. We went ahead and paid them with the caveat that they would return if my husband still had issues with the moulding when he returned home. We had an appointment with the owner - which he subsequently cancelled and all phone calls since then have been ignored. We are so upset at how our home look snow - we wish we had never installed this moulding.

Desired Settlement: I have had 2 other contractors look at this moulding and they are of the opinion that anywhere there is an angled wall or sloped ceiling, the moulding needs to come down and be re-installed. Therefore, I am requesting a partial refund ($1,000) because I must now hire someone else to fix these issues.

Most of all, I want to warn other consumers to stay far away from this company and I want their Revdex.com rating to reflect the issues that myself and other consumers have encountered with this company.

Business

Response:

This company has gone out of business. We can pay you a good faith refund for $200.00 for your problems you had with this company. I will mail out a check to your above address. We are sorry you were unhappy with the service. Thank you.

Review: I purchased and installed crown molding from this company on June 10, 2012 and paid an extra 225 dollars for unlimited 3 years paint and filler retouch. The job was poorly done because the wood had to be repaired within the first few month. I contacted the company January 23, 2014 only to be told that they do not cover Dallas anymore and will not honor my warranty. Please helpDesired Settlement: I would like for the company to stand by their work. The wood has split at the seam and leaves gaps and cracks that need to be refilled. I would like them to repair as per their warranty or refund my my mony of 712.12

Business

Response:

There has been a complaint filed and it was submitted under the wrong

business... Please remove it as soon as possible because I don't want

our phoenix customers seeing a complaint when the sign on to check out

our business.. this complaint is coming from texas.. I had this problem

before.. This is a different business and it was just filed by mistake..

Please correct asap..

Thank you

The crown moulding company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The phoenix office bought the texas business and although say that they are trying to find someone to repair the "lifetime warranty" work they say they do not have to.

Other clients who will work with any crown moulding company need to realize that they will face similar issues when they are sold the "lifetime warranty" product. I have my bill and apparently the lifetime warranty was included. The owner who had sold it to me told me it was a 3 year warranty if painted.

I can fax you my paperwork. When you call the texas number it goes into the phoenix crown moulding company voicemail. [redacted] and her husband are the owners.

Business

Response:

We did not purchase any businesses in Texas.. Our business is located in Phoneix AZ we only service Arizona customers.. this complaint is coming from a customer in texas.. This complaint has been filed under the wrong business please remove the complaint..

Thank you

Review: Although the installation of the crown moulding was done to my satisfaction, there are some are some areas that need to be repaired. The areas of concern are where caulking has shrunk and left exsposed joints. This is a week after installation. I have texted the owner Jeff (which is the most successful way of communicating with him) numerous times to resolve the issues. He responded that someone from the office would call and schedule an appointment. After no one called, I called multiple times and left messages. I have not had any response.Desired Settlement: I would just like to have a finished product that is in line to want the business advertises that they provide.