Dear Sir/Madam: I am responding to the complaint from [redacted]. Ms. [redacted] was told verbally prior to making any payments by Allie R[redacted], my agent that worked with her, that all the deposits were non-refundable by [redacted] Cruise Line. Additionally, she...
received a group invitation letter from the group leader Allie R[redacted] was working through that clearly states the initial deposit was non-refundable. (Please see attachment #1). With regard to not receiving a confirmation, we sent Ms. [redacted] an e-mail confirmation dated 4/18/17 to her. (Please see attachment # 2) After my conversation with Ms. [redacted] on 6/16/17, I called and e-mailed her agreeing to her request to use the funds she paid [redacted] toward a future cruise. (Please see attachment # 3) I am stating this information only to present that my agency conducted this transaction is a professional and ethical manner. However, I never wish to have an upset client. Therefore, I agree to transfer all of Ms. [redacted]'s funds to any reservation her mother books through my agency. By agreeing to Ms. [redacted]'s request, this complaint should be resolved to her satisfaction. Sincerely, Sam S[redacted]Owner
Dear Sir/Madam: I am responding to the complaint from [redacted]. Ms. [redacted] was told verbally prior to making any payments by Allie R[redacted], my agent that worked with her, that all the deposits were non-refundable by [redacted] Cruise Line. Additionally, she...
received a group invitation letter from the group leader Allie R[redacted] was working through that clearly states the initial deposit was non-refundable. (Please see attachment #1). With regard to not receiving a confirmation, we sent Ms. [redacted] an e-mail confirmation dated 4/18/17 to her. (Please see attachment # 2) After my conversation with Ms. [redacted] on 6/16/17, I called and e-mailed her agreeing to her request to use the funds she paid [redacted] toward a future cruise. (Please see attachment # 3) I am stating this information only to present that my agency conducted this transaction is a professional and ethical manner. However, I never wish to have an upset client. Therefore, I agree to transfer all of Ms. [redacted]'s funds to any reservation her mother books through my agency. By agreeing to Ms. [redacted]'s request, this complaint should be resolved to her satisfaction. Sincerely, Sam S[redacted]Owner