The Curtain Shop

Returned (#XXXXX) not credited back to my credit card, no answer at contact number only voicemail, no response to my emails sent regarding return.Placed an order with the Curtain Shop on March 28. color was not a good fit. Called the store, spoke to customer service who gave me a Return Authorization Number and instructions on how to return. I followed their instructions and wrote the return authorization number on the outside of the package label as instructed. I then took the package to post office, mailed it two day priority mail with delivery confirmation. After tracking item, it was delivered to The Curtain Store on April 18, 2014, at 2:44PM. I have proof of this. I have all my tracking information. It is one week later, I have not received a credit back to my credit/debit card for items. Called Customer Service number numerous times, no answer, left voicemails with my phone number, no call back. Sent two emails with all information, no response back. I have purchased many items on the internet and it does not take a week to have a return credited back to my account. All I want is my $63.92 credited back to my account, since I have returned their items. I find it very unprofessional that a store would not have a person that answers customer service calls, or responds to emails. I would like some assistance in getting my return credited back to my account and I will be done with The Curtain Shop.Desired SettlementAll I desire is to have my 63.92 credited back to my account, as The Curtain Store received their items back in excellent brand new condition. The items were not even used and taken out of the packaging. They were returned in the same condition I received them. I only opened one and looked at the color to make sure I could not use it. Just refund me my 63.92. Business Response /[redacted]/Mrs. [redacted]'s refund was processed on Sunday, April 27. I emailed this customer on April 26th and informed her that I was out of the office Friday for wisdom teeth surgery, and I would get her refund processed in the usual timely basis. We generally issue refunds every Friday. Her refund was two whole days late.Consumer Response /[redacted]/In her own words via her email...Hello [redacted]"I was out of the office yesterday having wisdom teeth surgery, and I failed to change the message on the voice machine. It is not necessarily unusual for a refund to take up to 2 weeks. Your refund will be processed as soon as possible." Thank you.The Curtain Shop[redacted], Presidentthecurtainshop.comToll free XXX-XXX-XXXXLocal XXX-XXX-XXXX Fax XXX-XXX-XXXXAt the end of the day, I just spoke with my bank who processed a credit in the amount of my refund.I thank you for your help with this situation, and will not be doing business with this establishment again. I still believe it is unacceptable for a refund to take as long as this one did and for a company not to have a customer service person available to speak with you no matter how many calls you put a call in to the company. I have never waited 12 days for a refund from any company I have ever dealt with. I thank the Revdex.com for assisting me with this matter. I am satisfied with the outcome.Final Consumer Response /[redacted]/

Hello,Ordered curtains, but cancellled the order as they shipped for Thecurtainshop.comArranged a RETURN authorisation code, and returned curtains via UPS/courier (paid ground shipping), but still no refund forthcoming (after several weeks).Original order details.https://order.store.yahoo.net/OS/stat?curtainshoponline+XXXXX+dXXXXXXXfe...⇄ CurtainsOrder_Number: curtainshoponline-31Account_Number: Return auth code #A1Desired SettlementCard refund $231.89Return shipping paid by myself via UPSBusiness Response /[redacted]/Issue finally resolved. Customer did NOT follow our return policy, shipping the merchandise back to the manufacturer rather than to The Curtain Shop.Refund has been issued less a 15% re-stocking fee covering the manufacturer's 15% charge to us.Consumer Response /[redacted]/Return authorisation code WAS requested by telephone, and it was given #AXXXXXXXAlso, the Curtain Shop explicitly stated to return to the address on the package (and write the authorisation code on front of package).However, ONLY ONE shipment of curtains was received. The second shipment of curtains from the order was not sent. ONLY the first shipment of Glasgow curtains were shipped and received! See original message below:Hello [redacted] Your Glasgow Curtain Panels has shipped by UPS Ground 1Z22YXXXXXXXXXXXXX. You Ming Lined Thermasilk Panels will ship in approximately 2 to 3 days (NOT SHIPPED, AND NO SHIPPING REFERENCE)Final Business Response /[redacted]/If you go to UPS.com and enter her tracking number 1Z22YXXXXXXXXXXXXX you will find that the customer "refused" the shipment and was returned to us. The second package was returned to the manufacturer instead of The Curtain Shop. The customer failed to follow my instructions. Customer has been refunded for both packages less a 15% restocking fee, not the usual 20% fee for not following through with our return instructions. Customer should perhaps view our Shipping and Returns Policy on our home page online. Customers are NEVER instructed to return merchandise to the manufacturer. If merchandise is defective, the customer receives a call tag issued by the manufacturer, then UPS picks up the merchandise at no charge to the customer. This merchandise was not defective, thus customer did not request a call tag. This customer simply did not follow both written and oral instructions for returning merchandise. Our intent is to recoup only our cost incurred, nothing more.

The Curtain Shop tried to avoid refunding my money on a return and after three months refunded an incorrect amount and refused to correct it.On August 11, 2014, I purchased two sets of curtains, order number XXXXX, online from The Curtain Shop, 4613 Cross Brook Lane, Raleigh, NC XXXXX. Unfortunately they did not fit my windows as expected and I called to find out their return policy. When I explained my dilemma [redacted] the woman I was speaking to was very curt and replied why don't I just sew some loops on the curtains and then they would fit. I decided to keep one pair for another window in my home and returned the other one unopened on August 19th, via Priority 2 day mail of which I kept a receipt from the Post Office. Over the next three months I called numerous times regarding not receiving my refund and up until recently never spoke directly to anyone. A couple of my calls were returned by [redacted] with the excuse that she needed once again my name and order number which I had either given her directly already or left the info in another voicemail. Other calls were just ignored. I spoke with her on November 12th at which time she said she was putting through a refund on PayPal immediately and it should show up right away. Never receiving the refund I called back today, November 20th and [redacted] said that she was unable to make the refund due to the fact that it was over PayPal's 60 day refund policy. I told her that that was not my fault that I had sent back the curtains on August 19th, had the receipt to prove it and it was due to her negligence that the refund was not put through in a timely fashion. With that she said she could send the refund through my email address with PayPal which she proceeded to do while I was still on the phone with her. I said I wanted to check that the refund went through before we ended the call and saw there was a credit transaction in the amount of $26.87. I told her that was not the correct amount that it was $1.11 short and she claimed there was nothing she could do about it. I told her that I was losing patience that I returned the curtains in good faith and it cost me $5.60 to return them and I wanted her to refund me the correct amount. With that our phone connection ended abruptly. I called back immediately and got the voice mail. I left a message saying I can only assume since you are not picking up the phone that you hung up on me and that I was going to file a complaint with the Revdex.com. No response.I now suspect that is why she waited almost three months to actually put through the refund either hoping that I would give up or it would go beyond the time limit to receive the refund from PayPal trying to blame it on me. I have never had anything like this happen to me but I can see how easy it is for a company online to disregard the complaints of long distance customers. Fortunately I kept all the information pertaining to this purchase otherwise I don't believe I would have received any refund. Kindly look into this matter at your earliest convenience. I fear that I am far from the only person this woman Debra has tried to cheat out of my money and I hope filing this complaint will stop her from continuing her dishonest practices. I thank you for your assistance.Desired SettlementI would like the $1.11 I am still owed and hope that the Revdex.com will reflect this incidence in The Curtain Shop's rating so that others will beware and spared the nuisance and inconvenience this has caused me. Had I not acted diligently I have no doubt I never would have seen the return of my money.Business Response /[redacted]/This customer, I am sorry to say, is not being honest at all. [redacted] placed an order on August 11, 2014 for two panels which shipped out August 12th. On August 19th, Ms. [redacted] requested a Return Authorization Number to return one panel. The verbage in her first paragraph never took place; I DID NOT suggest for her to "sew some loops on the curtains and they would fit". That comment is completely fabricated. In fact, I have never heard of it.Her package did NOT arrive to our address, and she did not bother to call about it until 3 nearly months later, on November 12th. (I have absolutely NO record of Ms [redacted] calling or emailing me prior to Nov 12). I requested her tracking number (no signature confirmation) and Ms. [redacted] responded with an unsigned confirmation tracking number. I did verify it, but so much time had elapsed between her return authorization date and when she contacted us about her refund ( nearly 90 days), USPS disclaimed responsibility. However, I honored her refund request and attempted to refund her Pay Pal account for $27.98 for the return of one panel on November 13th. I printed out the confirmation on the back side of her order and filed it away (copy available upon request for review)..Yesterday, November 20th, Ms [redacted] called me to let me know she did not receive her refund for $27.98. While the customer held on the phone, I looked up her information to determine when her credit for $27.98, I found a message from my Pay Pal print out that I previously missed saying "you have exceeded the 60 day period". I was shocked to find this information plus perplexed as to why this customer would wait over 60 days to report a problem with a refund.MS [redacted] held on the phone with me while I logged in to Pay Pal, and while I endured extraneous rudeness from her , I refunded her $27.98 through "Send Money Pay Pal" . Note, after 60 days from date of purchase Pay Pal will not allow a traditional refund thus "Send Money is the only alternate method to refund. She waited with me on the phone until she could see her refund through Pay Pal, then exclaimed "you shorted me $1.11. Ms [redacted], at this point went ballistic on me. Not able to get a word in from her ranting and calling me a crook, I gently disconnected the call, got in contact with Pay Pal, who told me they did indeed charge her $1.11 for fees which they admitted was an error and Pay Pal immediately refunded to her $1.11. There is no excuse for Ms [redacted] to wait 90 days to report not receiving a refund and reporting it to us. We always process refunds between one and ten business days of receiving a return (as posted on our web site).We always refund all returns on Friday of the week in which they are returned, or sooner.This customer is not telling the truth. I will gladly provide documentation to anyone concerned upon request.Consumer Response /[redacted]/I was very disheartened when I read the response from [redacted] of The Curtain Shop. Not only did she blatantly lie about all the circumstances that led up to my filing a complaint she went so far as to claim that she never received my return and that USPS disclaimed any responsibility for it. Of course she never said anything of the kind to me and after reading her preposterous accusation I went on the USPS website and tracked my package. As indicated below it was delivered on August 21, 2014. I don't think there is any further need for explanation as to what occurred in this instance and who is telling the truth.I noted on the Revdex.com website and on various other websites complaints about The Curtain Shop similar to mine. I only wish I was privy to them before placing an order with this very unprofessional and indiscreet establishment. This has proven to be a very unpleasant experience. Please be aware I did receive an email from PayPal informing me that they credited me the $1.11. Thank you for your assistance and it is my hope that in the future you assign to this company the poor rating that they deserve. USPS TrackingTM Customer Service >Have questions? We're here to help.Only applicable to visual users.Tracking Number: XXXXXXXXXXXXXXXXXXXXXX deliveredOn TimeExpected Delivery Day: Thursday, August 21, 2014 Product & Tracking InformationPostal Product:Priority Mail 2-DayTMFeatures:o USPS TrackingTMo Up to $50 insurance includedRestrictions ApplyPriority Mail Insurance info iconDATE & TIME STATUS OF ITEM LOCATIONAugust 21, 2014 , 12:40 pm Delivered RALEIGH, NC XXXXX Your item was delivered at 12:40 pm on August 21, 2014 in RALEIGH, NC XXXXX.August 21, 2014 , 8:13 am Out for Delivery RALEIGH, NC XXXXX August 21, 2014 , 8:03 am Sorting Complete RALEIGH, NC XXXXX August 21, 2014 , 5:47 am Arrived at Post Office RALEIGH, NC XXXXX August 20, 2014 , 8:15 pm Departed USPS Facility RALEIGH, NC XXXXX August 20, 2014 , 7:12 pm Arrived at USPS Facility RALEIGH, NC XXXXX August 20, 2014 , 3:17 am Departed USPS Facility BETHPAGE, NY XXXXX August 19, 2014 , 8:45 pm Arrived at USPS Facility BETHPAGE, NY XXXXX August 19, 2014 , 4:41 pm Departed Post Office EAST SETAUKET, NY XXXXX August 19, 2014 , 3:51 pm Acceptance EAST SETAUKET, NY XXXXX Final Consumer Response /[redacted]/

I ordered a sheet set from this company and the dimensions on the flat sheet are 72"x84". The website incorrectly states dimensions are 78"x84". I called the company this morning to let them know about the error on their website for the sheet set. The dimensions for the fitted sheet listed on the website would have fit my king mattress. The dimensions on the website for the fitted sheet are incorrectly listed as 78"x84". The dimensions on the packaging for the fitted sheet are 72"x84". At first, the manager stated it was a clearance item and they wouldn't take it back, then she agreed to take it back if I paid return shipping. I told her that I felt I made a purchasing decision based on the dimensions stated on their website and it was their error, not mine and I felt it was unfair for them to charge me shipping either way. I asked to speak to a manager and she said she was the manager. I kept telling her I felt it was her company's error and not mine and she ended up hanging up on me mid-sentence and refused to answer the phone when I called back. I've never been treated like this by a customer service representative/manager. And, one of the reasons I ordered from this company is because it was Revdex.com approved on their website. I would like them to refund my purchase price plus shipping both ways because I don't feel I should have to pay for erroneous information on their website.Desired SettlementI am seeking for this business to reimburse me the $69.99 I paid for the sheet set, plus $11.00 shipping I paid to get the item. I would also like them to pay return shipping. As I stated previously, I made a purchasing decision based on information on their website. (I took a screen shot of this information, if you'd like to see it, I'd be happy to provide it.). I don't think I should have to incur any out-of-pocket expenses whatsoever due to the fact I purchased the item based on incorrect information on their website.Business Response /[redacted]/Customer received 100% refund two days ago, plus still has the merchandise. It takes at least a couple days for the credit card company to process the transaction. What more could this customer want.Consumer Response /[redacted]/I did receive a refund in the amount of $80.99, which was the cost of the sheets, plus shipping. I would like to receive a refund for the return shipping. I don't feel I should be out any money because the dimensions of the fitted sheet were incorrect online. I would have gladly kept the sheets had the dimensions been what was listed online. These sheets will not fit my bed. I will list the amount of the return shipping on the invoice when I send the sheets back. Thank you.Final Business Response /[redacted]/You have a perfectly good, brand new Croscill Sheet Set. Just keep the sheet set please. I am not issuing a return shipping label.