The Cutting Edge

I travel from out of the area just to have my hair done by the staff at The Cutting Edge. I have always left the salon completely satisfied! My daughter also comes with me for a day at the salon.
The salon is clean, the staff friendly and knowledgable. I always enjoy catching up with some of the best in the business! To be the best requires professional development - I have heard many stories and seen many pics of their opportunities to hone in our the latest trends and techniques.
Nice job Cutting Edge!

Review: My complaint is in regards to my attempt to acquire affordable on-site hair styling for my November wedding. I had first contacted The Cutting Edge Salon to inquire about on-site styling back on July 27, 2015. I explained to them where our wedding venue was and that I was looking for stylists to come to us to take care of our hair and makeup for myself, my seven bridesmaids, and some additional family members. About 12 people total needing styled. The manager Betsy, whom I have been dealing with from the start, suggested I come in for a trial run. On August 5, 2015, myself and my mother went into the salon for our trial run. We both had our trial for makeup and I had my hair trial as well. During that appointment we had discussed the fact that they would be traveling to our hotel to provide hair services for by bridal party and I was VERY clear of that fact. When I questioned what each individual would need to pay per style, Betsy herself, told us that each individual would be looking at a cost between $45-$80 depending on their style choice. This seemed a little high to us but we decided to go ahead and contract them because they were willing to travel to us. I signed the contract that day and paid her a $50 deposit for my event. Jump forward to October 23, 2015, I emailed Betsy to confirm our schedule. At that time she tells me that each guest will be charged a flat rate of $125 per person being styled. I was quoted $45-$80 and not $125. She proceeded to deny that she ever quoted me pricing. We would have NEVER signed the contract if she had given me the price they are attempting to charge us. I am angry at the fact that they intentionally misled me into collecting more money from me back on August 5th. I had paid them $170 for mine and my mothers trial run, then paid an additional $50 for the deposit. I also had to go back to the salon because Betsy needed more practice on my chosen style.Desired Settlement: All I am asking is that they refund the $50 deposit. When I requested this she refused because they have a signed contract. I believe that the contract is void because they provided false information to obtain the contract in the first place. From start to finish I had traveled over 80 miles for the trials and spent $220 not including cash tips. Had they been honest with their pricing structure I would not be filing this complaint. I would just like to be refunded. Thank you for your assistance