Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] only gave me a copy of the receipts from payments made but he never gave me a copy of the itemized bill. He stated that I would not get the itemized bill until I paid the bill in full. I do appreciate him giving me a chance to pay the bill but he got my original direction wrong. The reason I had the $380 to pay for my car repair originally is because that was the job I told him to do - job A - fix the hose. I would never have told him to do the complete job costing $1000 because I don't have that kind of money. I would not be comfortable taking my car back to Pruitt's to fix. I was unable to get a copy of what is wrong with my car dealing with the power steering from [redacted] Automotive (closed until Jan. 2, 2017) to send with this message. However, the work will cost me an additional $332 to repair the power steering. When I told [redacted] owner) what was done to my car, he just stated that getting to the power steering unit takes a lot of time but shook his head about the job costing $1,000. The resolution to this situation that would satisfy me would be: Pruitt's will write off the remaining balance-$455+. If it comes down to my having to pay the balance, I will pay the balance, but I will not be a "happy camper". Since I bought the car off Pruitt's lot and they knew the car--why didn't they tell me about all the rust under the bottom of the car--I would not have bought the car. Now it sounds like the car was in a flood.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] only gave me a copy of the receipts from payments made but he never gave me a copy of the itemized bill. He stated that I would not get the itemized bill until I paid the bill in full. I do appreciate him giving me a chance to pay the bill but he got my original direction wrong. The reason I had the $380 to pay for my car repair originally is because that was the job I told him to do - job A - fix the hose. I would never have told him to do the complete job costing $1000 because I don't have that kind of money. I would not be comfortable taking my car back to Pruitt's to fix. I was unable to get a copy of what is wrong with my car dealing with the power steering from [redacted] Automotive (closed until Jan. 2, 2017) to send with this message. However, the work will cost me an additional $332 to repair the power steering. When I told [redacted] owner) what was done to my car, he just stated that getting to the power steering unit takes a lot of time but shook his head about the job costing $1,000. The resolution to this situation that would satisfy me would be: Pruitt's will write off the remaining balance-$455+. If it comes down to my having to pay the balance, I will pay the balance, but I will not be a "happy camper". Since I bought the car off Pruitt's lot and they knew the car--why didn't they tell me about all the rust under the bottom of the car--I would not have bought the car. Now it sounds like the car was in a flood.]
Regards,
[redacted]