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The Dannon Company, Inc.

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Reviews The Dannon Company, Inc.

The Dannon Company, Inc. Reviews (7)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not able to accept the response at this point because the case is ongoing. I received the reply from Dannon a couple of hours after filing the complaint with the Revdex.com. Although they state they will return the object to me after their lab's examination, there was no mention of whether they would take responsibility for the product causing the veneer to crack and a piece to fall off if their lab determines the object should not have been in the yogurt. I will send the object to Dannon tomorrow via the [redacted] mailer they provided and request additional time to allow them an opportunity to respond before closing the case. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Based on a review of all materials submitted to us, we believe our offer was a fair one. However, we sincerely regret your dissatisfaction. Please be assured that the lab we use is an independent, certified lab. Should you wish to reconsider our offer, please reach out to our Consumer Care Manager, with whom you have been corresponding.   Thank you.

Thank you for bringing this to our attention. We have reviewed our records and understand that the coupons have been sent and received by [redacted], to his satisfaction. Consumer satisfaction is very important to us, and we appreciate you bringing this to our attention. Tell us why here...

We are sorry to hear of [redacted]'s disappointing experience.  Upon learning of her dissatisfaction, we contacted [redacted] and offered her a full refund.  [redacted] indicated she was satisfied with this refund, and a check for $15.00 has been mailed to her.  We appreciate the...

opportunity to address this matter and constantly strive to ensure the continuing satisfaction of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Consumers should have the entire story, update is as follows. On January **, 2017 I sent the object to Dannon in Minster, Ohio. I was informed by Dannon's Representative that it was then forwarded to an "independent lab". Dannon's Representative instructed me to visit a dentist and submit paperwork, stating the company stands behinds its products and customer satisfaction is their top priority. Dannon's twitter page also touts it believes in transparency. My dentist found a second veneer that was cracked.  After submitting the treatment plan, Dannon made an offer of $250 towards $10,000 in dental fees! The company states the object was a cherry pit yet refuses to send me the lab report stating it contains proprietary information such as the lab technician's name. On March **, 2017 I received a [redacted] envelope with a label referencing the names Dannon and Cliff Coles. It contained a similar looking object, however, I cannot determine if it is the object that I sent to Dannon's lab. [redacted] is a manufacturer of pitted cherries. Cliff Coles, a former employee of [redacted], owns California Microbiological Consulting. The address of California Microbiological Consulting's lab is the very same address as [redacted] Research Center ([redacted]). Hardly an "independent lab". Despite its claims, Dannon is far from a transparent company, and is certainly not a company that stands behinds its products, or one that has any interest in customer satisfaction, let alone makes it a priority.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a box of 16 yogurt cups. Upon opening the first 2, I discovered brownish discoloring on the yogurt. I called Dannon Customer Service and was told to discard the remainder of the carton and that I would be sent a refund or a coupon for the cost of the carton. A few weeks later I received a letter containing 2 coupons for $3.99 each and one for $1. That is not the value of the yogurt I purchased and could not eat. In addition, the 2 coupons for $3.99 were not usable in New Jersey where I live. I'm not sure why they sent coupons to a New Jersey address when they were not usable in my state. I called Dannon back and explained the situation. I was offered 12 more $1 coupons. These coupons cannot be combined and I don't plan on purchasing their yogurt 12 more times so I declined the offer and requested a refund in writing. The request was denied. I purchased a product that was not edible and they did nothing to make it right. This is a horrible company. I was treated rudely by the representatives on the phone who had a smug, arrogant attitude. They don't care about their customers. The reference number is [redacted]Desired Settlement: I would like a refund of the $12.99 spent on this product that was not usable.

Business

Response:

We are sorry to hear of [redacted]'s disappointing experience. Upon learning of her dissatisfaction, we contacted [redacted] and offered her a full refund. [redacted] indicated she was satisfied with this refund, and a check for $15.00 has been mailed to her. We appreciate the opportunity to address this matter and constantly strive to ensure the continuing satisfaction of our customers.

The Greek yogurt is superb. The best yogurt I have ever had. With only 80 calories in each pack. There is no fat. The yogurt taste better than regular yogurt that is high on calories and fat. Somebody at this company is a genius. The man or woman who invented this wonderful yogurt should be given the Noble Prize. I have been on a diet and the Greek yogurt has helped me tremendously. They have a different flavors like cheesecake yogurt and vanilla toasted almond. I am glad to see there are some company's in our country that care about the public. I love Greek yogurt, keep it coming. Sincerely [redacted] Rochester NY

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Description: FOOD MANUFACTURERS, WHOLESALERS, DIST.

Address: 100 Hillside Ave Floor 3, White Plains, New York, United States, 10603

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