The David J. Joseph Company

[redacted] , I understand you and Steve will never be friends however, your business issues are what we are talking about here Look, I apologize to you also, can we move on? Thanks Carolyn ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Carolyn,What I'm informing you that , I have researched and came to the conclusion that the air actuator that was destroyed due to your technician , needs to be replaced ; the actuator sits right above the cabin filter ; I came to your dealership in good faith and left "HIGHLY" disappointed; also with an added maintenance/service repair on the vehicle; this part/vehicle never made this noise until I left your place of business(and to add/include the area where your Tech services "as mentioned/written before"); I have also contacted other "FORD" dealerships but those dealerships are asking a $just to tell me a problem that was created by " [redacted] FORD" ; this is the reason I'm under the impression " [redacted] FORD" needs to evaluate what damage they caused and correct it Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Carolyn,I have attempted to contact Eddie multiple times (leaving VOICE-MAILS) I have came to the conclusion that you (Carolyn ***) and your facility (*** *** Ford) never had any intentions of repairing what was damaged Your FACULTY STAFF is terrible, UNPROFESSIONAL, and needs A LOT MORE GUIDANCE of CUSTOMER SERVICE You and your ENTIRE FACILITY is wicked, deceitful and are COMPOSED of MANY LIES and LIARS that the *** *** ** ** *** *** I will NO longer need "*** *** FORD" for the DAMAGE that was imposed on my vehicle, for many reason; but the KEY cause is of the TRUST THANKS *** *** FORD for adding, an ADDED expense of SERVICE this year ('15) to my VEHICLERegards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, Prior to the flood there was no food or other issues with the carpetLive maggots were have never been mentioned until this response and their response on ***Where they also include my name, vechile age, and mileage as they did here. It appears they are deliberately trying to discredit me and my vechile because they know the facts of the transaction are totally against them.What they have prove to point out is they treated my vechile differently and with less respect because of its age and mileageMy insurance and I both made payment in full to Joe MyersMy car and I were treated with total dispect and discounted just like we are being now,if my vehicle was not highly maintained it would have never made it to years old with 230,000+ miles.All of Emma's comments does not give them legal right to not preform work to acceptable standards and to not honor warranty work on services they were paid for in full

You did not pay for anything. You were treated with respect as was your vehicle. IF YOU ARE OWED ANYTHING YOU NEED TO WORK THROUGH YOUR INSURANCE COMPANY AND NOT JOE MYERS FORD. Please know that if your insurance company says we owe them money and we did not do the job that they paid us for , they will let us know immediately.We wish you well but yes the maggots belonged to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint
Josh *** was EXCELLENT and explained everything the way it should have been done originallyLikewise, Greg *** always answered his phone and always had a calm demeanor with meHe arranged for Josh to speak with me even though I didn't want to speak to anyone but Carolyn *** at that point. Unfortunately, the only complaint that could not be resolved is the issue with Steve ***His unprofessional behavior, regardless of my behavior (which I do not believe was out of order given the circumstances), was reckless, irresponsible, irrational, and very disrespectfulIf I had been a customer in the showroom that day and saw and heard how Steve was treating another customer, I would have immediately left and taken my business elsewhere.Ms***, you have too many great people working at this dealership to be ruined by one man and his actions.Though Mr*** apologized for Mr***'s actions, he could not rectify that particular complaintThat rests with you and is the only reason I detest this dealership at this point
Regards,
*** ***

Sir, We have already had this conversation. You purchased two vehicles. Your driver noticed the scratch on the one vehicle and we very quickly got the scratch fixed.You sent your person to pick the vehicle up almost months later. You left it here so long one of the
tires needed to be inflated and YOUR DRIVER WENT OVER THE VEHICLE WITH A FINE TOOTH COMB AND FOUND A LIGHT MINOR SCRATCH HE WANTED FIXED. SO HE WAITED AND WE FIXED IT. BROUGHT THE VEHICLE BACK AND YOUR PERSON LOOKED IT OVER WITH A MICROSCOPE AND ACCEPTED THE VEHICLE AND TOOK THE VEHICLE TO VIRGINIA.BOTH *** *** *** AND YOUR PERSON LOOKED THE VEHICLE OVER AND YOUR PERSON ACCEPTED IT. WE DIDN'T FIND ANYTHING, YOU DIDN'T FIND ANYTHING AND HERE WE ARE MONTHS LATER AND A TRIP TO VIRGINIA AND YOU SAY THE VEHICLE IS DAMAGED. THE VEHICLE WAS NOT DAMAGED WHEN IT LEFT HERE.I WILL TELL YOU AGAIN, THERE IS NOTHING WE CAN DO FOR YOU.REGARDS, *** ***, GENERAL SALES MANAGER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In all reality, I am tired of going back and forth here. I feel Ms. [redacted]' response was flippant and showed no desire to rectify the situation that her General Sales Manager created. Customer service and the way customers are treated is, in my opinion, a part of the "business issues".  This has nothing to do with 'Steve and me being friends'. Her lack of enthusiasm for this complaint and the empty "apology" on her part with, "Look, I apologize... can we move on," shows me she really doesn't care and is not going to do anything about it. With that being said, this matter is considered closed, but I will never bring my business there again- and that is very sad because Josh [redacted] is excellent. It's the upper management, apparently, that couldn't care less.Joe Myers can keep the promised gas cards. It's not about the money here. I've already taken the decal and the license plate frame off my truck. The only way anyone will know of Joe Myers Ford through me is when I let them know how I was treated; and I hope they lose business, even if only a few cars, so that they might begin to understand what "excellent" customer service is and what it is not.-[redacted]

Mr. [redacted],  You had the cabin filter replaced and came back the following day with this noise issue.   You spent 45 min with our Lead Technician and Shon [redacted] the service advisor.   The cabin filter was checked and is installed properly.  You were told at that time...

that the noise is a possible air conditioner actuator going bad.  With 67,000 miles on you vehicle and no factory warranty and no extended warranty, you would need to pay to get this part replaced.  The air conditioner actuator is actually a part that is known for having to be replaced in vehicles with similar miles and year of your vehicle. [redacted] Ford is not going to pay to replace the air cond actuator.We strongly suggest you take your vehicle back to [redacted] where it was purchased and get a second opinion.Sincerely,   Carolyn [redacted]

[redacted],  I understand you and Steve will never be friends however, your business issues are what we are talking about here.
Look, I apologize to you also, can we move on?
Thanks    Carolyn [redacted]

Thank you.

Mr. [redacted], I understand that Josh [redacted] and Greg [redacted] have taken care of everything.
We appreciate you letting them help.
Carolyn [redacted]

We did that in your 45 minute free consultation you had with the lead technician and service advisor.  The actuator is NOT, IS NOT damaged.  It is going out.  You are not going to get this done for FREE.  We did not damage the part.  If you want to take it back to [redacted] and pay to get it repaired, I will refund the $99.00 .  However, they will refund the $99.00 when you get it repaired there.Regards   Carolyn [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Carolyn you are consistent with referencing [redacted] FORD ; since I purchased the vehicle in (July 2014)I have been getting my vehicle serviced at [redacted] Ford; [redacted] doesn't have anything to do with this service; again "POOR SERVICE" ; I have put a link below to explain better, what's going on with the vehicle.  The part isn't going "OUT", The Part is "DAMAGED" ; your Technician and Service Rep are "MISLEADING" your judgment; further more AS FAR AS MY INTEGRITY GOES I attend work "DAILY" so I'm "NOT" expecting a handout ; I'm expecting "GENUINE CUSTOMER SERVICE" ; as it is WRITTEN , YOU and MR. [redacted] FORD are avoiding a "PROBLEM" that was caused by one of your TECHNICIAN ; It obvious that you are "NOT" HUMBLE about the way my vehicle was "CARED" for by your service division; If I may, could you please Direct me to your District Manager ; Thanks In this video you will see the part that was destroyed and the location of the cabin filter; HOPEFULLY this can give you a better SOUND JUDGEMENT; ThanksVIDEO:[redacted]
Regards,

Mr. [redacted], I am in receipt of your complaint regarding service work performed at Joe Myers Ford.  First and foremost, we are happy to hear you have found a place that you can be absolutely sure you are in good hands.  We want all customers to find their happiness regardless of where...

that might be.  I have never heard of Reliable Service but I am almost without hesitation sure that they do not handle over 135,000 customers a year through their service area.  Nor do I think they have ever won the PRESIDENTS AWARD from Ford Motor Company based on Customer Satisfaction .  Only 2 Ford Dealerships in Houston won this award.Service is not an exact science just as being a medical doctor is not an exact science.  Sometimes there is trial and error and in your case I did find perhaps 1.8 hours of error so I am going to refund your entire $204.00 you are asking for because we won't be seeing you again.Regarding the Ford recall on cameras, you will need to take that request up with Ford Motor Company.  As a dealership, we would have nothing to do with that particular request.   Ford's number is 1-800-392-3673I hope this has answered your complaint and have a great day.RegardsCarolyn [redacted], General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]Carolyn,What I'm informing you that , I have researched and came to the conclusion that the air actuator that was destroyed due to your technician , needs to be replaced ; the actuator sits right above the cabin filter ; I came to your dealership in good faith and left "HIGHLY" disappointed; also with an added maintenance/service repair on the vehicle; this part/vehicle never made this noise until I left your place of business(and to add/include the area where your Tech services "as mentioned/written before"); I have also contacted other "FORD" dealerships but those dealerships are asking a $99.00 just to tell me a problem that was created by "[redacted] FORD" ; this is the reason I'm under the impression "[redacted] FORD" needs to evaluate what damage they caused and correct it
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]Reason for Rejection is because the noise is coming from the area in which your Lead Tech was working ; the vehicle never made this noise in over a year so it is "NOT" [redacted] Problem ; it is [redacted] Problem ; and this Knocking/Tapping Noise wasn't in existence til your tech poorly serviced my Vehicle; I'm pretty sure I would have heard this noise in a year time if it existed  (what You and Mr. [redacted] is telling me that I'm reliable for the mistake of poorly service which is UNACCEPTABLE )
Regards,

No what I'm telling you is that getting into your glove box does not mean that the air conditioner actuator went bad because of that.  Just like a battery that goes dead , it generally does it immediately and without any notice .  This is the same thing.I asked you to go to [redacted] and get a second opinion regarding our statement that your noise is in fact your air conditioner actuator.  They won't fix it for free either. Regards   Carolyn [redacted]

Mr. [redacted],  We all still agree that nothing [redacted] Ford did would cause this actuator to go out.  However, with that being said, we are going to replace that actuator for you.  Your vehicle has four of them and we are only going to replace the one in the glove box and at that point will do nothing more.  We would then appreciate you finding another repair facility to continue your  future repair work..Just to be clear, we are replacing the actuator in the glove box, if this does not fix your noise or if anything else happens , we will not cover any continued repair work for you. Please contact Eddie [redacted] our shop foreman and he will facilitate getting your vehicle repair done.Regards   Carolyn [redacted]

Mr. [redacted] insurance company sent an adjuster to examine the vehicle, and the adjuster wrote an estimate for the repairs he deemed appropriate.  Joe Myers Ford performed the repairs that were authorized by the insurance company.The vehicle was 13 years old with 235,521 miles on...

it.!!!   It was our opinion that the vehicle had noises due to wear and tear and age.  Which we told the insurance company.   The insurance company did then deny any further repair but Joe Myers Ford did not make that decision.  The decision is entirely up to the insurance company.We did not damage the carpet on this 235,521 mile vehicle.  IT HAD LIVE CRAWLING MAGGOTS IN IT DUE TO THE TRASH AND FOOD ON THE FLOOR.The insurance company paid Joe Myers Ford , not Mr. [redacted], and we were paid for the work we completed.There is nothing due to Mr. [redacted].Regards   Emma [redacted] , Customer Service.