Mr [redacted] , I am in receipt of your complaint regarding service work performed at Joe Myers Ford First and foremost, we are happy to hear you have found a place that you can be absolutely sure you are in good hands We want all customers to find their happiness regardless of where that might be I have never heard of Reliable Service but I am almost without hesitation sure that they do not handle over 135,customers a year through their service area Nor do I think they have ever won the PRESIDENTS AWARD from Ford Motor Company based on Customer Satisfaction Only Ford Dealerships in Houston won this award.Service is not an exact science just as being a medical doctor is not an exact science Sometimes there is trial and error and in your case I did find perhaps hours of error so I am going to refund your entire $you are asking for because we won't be seeing you again.Regarding the Ford recall on cameras, you will need to take that request up with Ford Motor Company As a dealership, we would have nothing to do with that particular request Ford's number is 1-800-392-3673I hope this has answered your complaint and have a great day.RegardsCarolyn ***, General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Reason for Rejection is because the noise is coming from the area in which your Lead Tech was working ; the vehicle never made this noise in over a year so it is "NOT" [redacted] Problem ; it is [redacted] Problem ; and this Knocking/Tapping Noise wasn't in existence til your tech poorly serviced my Vehicle; I'm pretty sure I would have heard this noise in a year time if it existed (what You and Mr [redacted] is telling me that I'm reliable for the mistake of poorly service which is UNACCEPTABLE ) Regards,
No what I'm telling you is that getting into your glove box does not mean that the air conditioner actuator went bad because of that Just like a battery that goes dead , it generally does it immediately and without any notice This is the same thing.I asked you to go to [redacted] and get a second opinion regarding our statement that your noise is in fact your air conditioner actuator They won't fix it for free eitherRegards Carolyn ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Carolyn you are consistent with referencing [redacted] FORD ; since I purchased the vehicle in (July 2014)I have been getting my vehicle serviced at [redacted] Ford; [redacted] doesn't have anything to do with this service; again "POOR SERVICE" ; I have put a link below to explain better, what's going on with the vehicle The part isn't going "OUT", The Part is "DAMAGED" ; your Technician and Service Rep are "MISLEADING" your judgment; further more AS FAR AS MY INTEGRITY GOES I attend work "DAILY" so I'm "NOT" expecting a handout ; I'm expecting "GENUINE CUSTOMER SERVICE" ; as it is WRITTEN , YOU and MR [redacted] FORD are avoiding a "PROBLEM" that was caused by one of your TECHNICIAN ; It obvious that you are "NOT" HUMBLE about the way my vehicle was "CARED" for by your service division; If I may, could you please Direct me to your District Manager ; Thanks In this video you will see the part that was destroyed and the location of the cabin filter; HOPEFULLY this can give you a better SOUND JUDGEMENT; ThanksVIDEO: [redacted] Regards,
Mr [redacted] , I am in receipt of your complaint regarding service work performed at Joe Myers Ford First and foremost, we are happy to hear you have found a place that you can be absolutely sure you are in good hands We want all customers to find their happiness regardless of where that might be I have never heard of Reliable Service but I am almost without hesitation sure that they do not handle over 135,customers a year through their service area Nor do I think they have ever won the PRESIDENTS AWARD from Ford Motor Company based on Customer Satisfaction Only Ford Dealerships in Houston won this award.Service is not an exact science just as being a medical doctor is not an exact science Sometimes there is trial and error and in your case I did find perhaps hours of error so I am going to refund your entire $you are asking for because we won't be seeing you again.Regarding the Ford recall on cameras, you will need to take that request up with Ford Motor Company As a dealership, we would have nothing to do with that particular request Ford's number is 1-800-392-3673I hope this has answered your complaint and have a great day.RegardsCarolyn ***, General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Reason for Rejection is because the noise is coming from the area in which your Lead Tech was working ; the vehicle never made this noise in over a year so it is "NOT" [redacted] Problem ; it is [redacted] Problem ; and this Knocking/Tapping Noise wasn't in existence til your tech poorly serviced my Vehicle; I'm pretty sure I would have heard this noise in a year time if it existed (what You and Mr [redacted] is telling me that I'm reliable for the mistake of poorly service which is UNACCEPTABLE ) Regards,
No what I'm telling you is that getting into your glove box does not mean that the air conditioner actuator went bad because of that Just like a battery that goes dead , it generally does it immediately and without any notice This is the same thing.I asked you to go to [redacted] and get a second opinion regarding our statement that your noise is in fact your air conditioner actuator They won't fix it for free eitherRegards Carolyn ***
Mr [redacted] , I understand that Josh [redacted] and Greg [redacted] have taken care of everything We appreciate you letting them help Carolyn ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Carolyn you are consistent with referencing [redacted] FORD ; since I purchased the vehicle in (July 2014)I have been getting my vehicle serviced at [redacted] Ford; [redacted] doesn't have anything to do with this service; again "POOR SERVICE" ; I have put a link below to explain better, what's going on with the vehicle The part isn't going "OUT", The Part is "DAMAGED" ; your Technician and Service Rep are "MISLEADING" your judgment; further more AS FAR AS MY INTEGRITY GOES I attend work "DAILY" so I'm "NOT" expecting a handout ; I'm expecting "GENUINE CUSTOMER SERVICE" ; as it is WRITTEN , YOU and MR [redacted] FORD are avoiding a "PROBLEM" that was caused by one of your TECHNICIAN ; It obvious that you are "NOT" HUMBLE about the way my vehicle was "CARED" for by your service division; If I may, could you please Direct me to your District Manager ; Thanks In this video you will see the part that was destroyed and the location of the cabin filter; HOPEFULLY this can give you a better SOUND JUDGEMENT; ThanksVIDEO: [redacted] Regards,