The Dawson Corporation

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in [redacted] To assist in reaching a resolution, I’ve informed the property’s [redacted] of the situationThe [redacted] will contact the guest on or before October 20th As a company, we’re committed to delivering a great experience with every stay with us Thank you!

Hello, Thank you for contacting Knights Inn *** ***. I am truly sorry to hear of your experience. To better assist you, would you please provide us with the address, city, and state? Once we receive your response with the requested information we will
submit your concern to the property for their assistance in resolution Thank you for choosing Knights Inn *** ***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I do NOT accept [redacted]'s reply as a resolution to my complaint. I attach a copy of my response to said reply.  Thank you for your consideration of this matter. Greetings: At no point did I say I was never given a key card to my room in this establishment and this is pure fabrication on the motel [redacted]'s part.  Obviously, after having used my key for four days, how could I have said that?  I certainly wasn't sleeping in the parking lot during that period, though it might have been equally as pleasant as the room that was provided.  I also have no idea why "racial hatred" was pulled out of the [redacted]'s bag of tricks in his response as that has absolutely nothing to do with anything. As things happened,  [redacted] instantly became irate with me when I went to the desk shortly before check-out in order to have my room inspected so that I could be refunded the surprise deposit that is sprung upon a guest upon check-in.  While standing at the desk, I discovered I had accidentally taken my ice-machine card rather than my room card and asked for a new room key when [redacted] exploded like a keg of dynamite.  I told him, simply, "You are rude!"--no blasphemy, just a statement of fact--and he began literally to scream at me, which is evidently his m.o.  I asked him repeatedly to stop shouting at me and not to address me in such a fashion but it only added fuel to the fire.  Sick of his bellicose meltdown, I told him I was through talking with him and just to give me another key.  He repeatedly refused, telling me, "No!  I will not give you the key!"  I advised him I would call the [redacted] if that were the case and he screamed at me, "Go ahead, call the [redacted]!" I was reduced to knocking on motel-room doors, hoping to use another guest's cell phone as mine was in my room.  I entered a room [redacted] was servicing at the time an attempted to get an outside line.  This [redacted] of course refused to provide for me.  I told [redacted] what was going on and she evidently told him to give me another key, which he did.  But his meltdown wasn't over.  He began screeching at me again in the lobby and in fact followed me out to the parking lot and continued to shout at me--and then began to insult my personal appearance.I did call the [redacted]--please read other reviews of this establishment as bringing [redacted] into the equasion is not a new thing at the [redacted] Knights Inn, evidently--and they had a talk with him in the lobby.  But said talk accomplished nary a thing, as it turned out.Shortly after the [redacted] departed, in fact, from all the way out in the parking lot I could hear [redacted] shouting at a people in the lobby.  This couple did not check in and I approached them in their car after [redacted]'s latest browbeating.  Both were visibly shaken.  When I asked if they'd been verbally attacked by the [redacted] also, they said yes and that they would not be checking in.  They also told me they thought he was crazy and were delighted when I said I'd be reporting his behavior. I have stayed in hotels and motels all over the country and literally all over the world as I am in the airline industry but I have never, ever, had a worse experience with a [redacted] than I had with [redacted].  I would urge the Knights Inn and [redacted] to take a good hard look at the reviews that have been posted in regard to this man's establishment.  They are near rock-bottom, with the majority of reviewers calling the experience in his motel "miserable."  He is verbally abusive and explosive with guests.  His $20 "security fee" is a scam that is deemed extra pocket money for him.  The refund of said fee to me is beside the point.  I did not even ask for it when I left as I realized the man is unwell and as he continued screaming at me up until the moment I pulled out of the parking lot.  He might still  be out there yodeling his displeasure with guests and his life in general, for all I know.  What I do desire is to have this man's unhinged, dreadful behavior investigated.  He is a ticking time bomb. [redacted] is a horrible, horrible representative of the Knights Inn/[redacted] company names and he and the hospitality business are a disastrous mismatch. By the way, I took that $10 tip for housekeeping back.  I initially felt I shouldn't blame [redacted] for her [redacted]'s bizarre behavior, and I invariably tip housekeeping, but when her [redacted] carried his tirade outdoors, bellowing at me in the parking lot, I took that tip back. Sincerely,[redacted]        In a message dated 10/16/2017 4:08:15 P.M. Eastern Daylight Time, [redacted] writes: ---------- Forwarded message ----------From: Knights Inn [redacted]>Date: Mon, Oct 16, 2017 at 3:50 PMSubject: [redacted] case number: [redacted]To: [redacted]
To whom it may concern;This guest booked a 365 non-cancellable reservation. She was given a key to the room and an ice machine key. She used the room key for 4 days to get in and out of her room. She made no complaints about her room during her stay. She left a $10. tip for the housekeeper. At check-out she brought the ice machine key to the front desk and claimed she was never given a room key and was using ice key to get in room. These are not the same types of keys. The room key is electronic. ** asked for the room key. She never says the key is in the room or asked ** to let her into the room. She left office and was let into the room where she found her key and then ask for her "TIP" back and left a nasty note calling ** a name. We do check our rooms and will continue to check our rooms to insure there are no broken, damaged or stolen hotel property. We attempt to do this before the guest leaves the property so that no issues arise later on. We check for smoke damage, animal damage. theft, unauthorized animals and extra people and/or people and property left in the room. We do this to settle our obligations and the guests account prior to departure. No damage was found in this room and we do not know anything about a wash cloth being billed to her for any amount. She left without her deposit, hotel did not keep her deposit and is still available to her. Guest conducted an independent interview with another guest and has over blown the issue about a $20. deposit. It is an incidental not a part of payment for the room. The deposit helps cover costs of damage, theft, extra person(s) not authorized in room, pet and smoking damage and late check-outs that refuse to leave the room at check-out time. We also do not allow pets and some people sneak in dogs and cats and leave without returning the keys to room. These are liabilities for which the guest has agreed to be responsible for when they sign the folio at check

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in [redacted]
  To assist in reaching a resolution, I’ve informed the property’s [redacted] of the situation. The [redacted] will contact the guest on or before October 20th.  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you!