The Dealer Alternative

THE CUSTOMER CALLED AND GOT A QUOTE TO REPLACE HIS AXLES AND TOWED IN HIS CAR AND ASKED US TO REPLACE HIS AXLES NEVER ASKED US TO CHECK ANYTHING WE WHERE NOT SURE WHY BUT AXLES GO BAD ALL THE TIME HE WAS AT ANOTHER SHOP AND THEY SAID HE NEEDED AXLES. WE REPLACED THE AXLES AND TEST DROVE THE CAR...

AROUND THE BLOCK AND NOTICED HE HAD TRANS NOISE AND HE PAID FOR THE REPAIRS AND TOOK THE CAR AND IT BROKE DOWN. SO WE TOWED IT BACK AND SAID THE AXLES ARE UNDER WARRANTY FOR 2 YEARS 24K MILES BUT WHEN WE GOT IT UP IN THE AIR WE FOUND THAT THE TRANS WAS THE PROBLEM. WE OFFERD TO FIX THE TRANS AT A DISSCONT BUT HE DECLINED. I DONT KNOW WHAT ELSE WE COULD HAVE DONE WE NEVER WORKED ON THIS CAR BEFORE IT HAS 270K MILES ON IT AND NEEDED LOTS OF REPAIRS. WE DONT HAVE ANYWAY OF KNOWING WHAT WAS GOING TO HAPPEN TO THE REST OF THIS CAR OUR AXLES ARE FINE.