The Dear Group

Complaint: [redacted] I am rejecting this response because: I am not surprised that this would be the response from a company like this to make the customer sound as they are confusedWell guess what? This customer is not confused and has not been three months late paying anyoneI have my bank statement that shows that the money was withdrawn from my bank on the same date that is on the checkThe Dear Group might think they are dealing with a confused customer but not this timeThey claim that they never cashed the checkIf that was the case the check sent to me should have been to Foremost from me and my bankThe check I received was to Foremost from Northern Trust Payment Processing Center somewhere in NCNow how did that happen? That is certainly not my name and not my bankIt appears this matter might have to be settled in the courtsI am and will not be too confused to have my proofI would like to know how the Dear Group could prove differentlyAlso I was never told to take the check to my new insurer so they could write me a policy because among my proof is that policy was already in force and that was not the first paymentIf the Dear Group returned my check uncashed why was I directed to the Payment Processing Center by themWhy did they just not return it? 10/20/ [redacted] $ [redacted] Regards, [redacted] ***

Complaint: [redacted]
 
I am rejecting this response because:
 
 
I am not surprised that this would be the response from a company like this to make the customer sound as they are confused. Well guess what? This customer is not confused and has not been three months late paying anyone. I have my bank statement that shows that the money was withdrawn from my bank on the same date that is on the check. The Dear Group might think they are dealing with a confused customer but not this time. They claim that they never cashed the check. If that was the case the check sent to me should have been to Foremost from me and my bank. The check I received was to Foremost from Northern Trust Payment Processing Center somewhere in NC. Now how did that happen? That is certainly not my name and not my bank. It appears this matter might have to be settled in the courts. I am and will not be too confused to have my proof. I would like to know how the Dear Group could prove differently. Also I was never told to take the check to my new insurer so they could write me a policy because among my proof is that policy was already in force and that was not the first payment. If the Dear Group returned my check uncashed why was I directed to the Payment Processing Center by them. Why did they just not return it?


10/20/2014



[redacted]





$[redacted]



 
 
 
 
 
 




 
Regards,
[redacted]

Ms [redacted]' did not pay her homeowner's insurance for three months.  The policy was cancelled in spite of our efforts to reinstate it.  Foremost directed her to an agent closer to her home than The Dear Group.  She sent a premium check to The Dear Group made out to Foremost Insurance by...

her mortgage carrier to reinstate her policy.  We sent it back to her.  We never cashed her check nor could we forward it to Foremost Insurance because she had already chosen another agent.  Ms [redacted] is confused and is having trouble understanding or remembering facts.  We cannot cash a check made out to another company.  We cannot deposit a check made out to another company.  Ms [redacted] sent the check to us by mistake.  We told her it needed to be taken to her new insurer so they could write her a new policy.  We are sorry she is having difficulty with this.  We wish her well.  
The Dear Group