The Delaware National Bank Of Delhi

*** did report to the bank that she had unauthorized transactions post to her account from***She was advised to try contacting *** to try to resolve the matter with them first.If she received no satisfaction from the merchant, she could provide us with a statement that thecharges were
unauthorized and we would file a dispute on her behalfOften there is a quickerresolution and credit back to customer's account if they talk directly with the merchants.On April 3,2017, we received a statement from *** that the charges were unauthorized andshe came into the bank on April 5,to sign the dispute formsThe bank has begunprocessing her request and as per regulations, we will be provisionally crediting her accountwithin business days.*** has not expressed any dissatisfaction to us regarding this issue and has thanked usprofusely for assisting her in the matterWe consider this matter to be resolved.Please make changes to our address within your systemOur official address is P.OBox Main Street, Delhi, NY and all correspondence should be sent to this address