The Delegates Group

We apologize for any inconvenience this situation may have caused youHowever, we no longer have access to the fileIt was forwarded back to the client as a dispute due to lack of documentation on April 27, Regards,Management

Hello, We have reached out to the consumer regarding their complaint and left a message for call backWe will most certainly address her issue and find a solutionUnfortunately, they are under the assumption that we (The Delegates Group) are calling them again about another debtWe are not!! The consumer was contacted from The Delegates Group back in April ONLY and the matter was settled in full at that timeWe sent consumer verification of the transaction and confirmed it was paid in fullWe have NOT contacted the consumer since April Furthermore, they do not have any other outstanding debts placed with our company.In June, we began receiving calls from the consumer stating that she was receiving calls from another company discussing a balance dueWe explained that the account she mentioned was not the same as the one she paid in April with our companyWe offered to resend her proof of payment but she stated she already has itShe spoke with management about her concerns and never mentioned nor requested a refund at any time!

Good afternoon, We received the complaint listed aboveWe do apologize for any inconvenience the phone call may have causedPlease note that because [redacted] was very irate and used profanity during the conversation, we submitted this debt back to our clientAdditionally, we advised the client that [redacted] requested original documentationFurthermore, we honored [redacted] ***'s request to discontinue communication from our officeWe no longer have access to her file and we discontinued communication with [redacted] the same day she requested we do soAgain, on behalf of The Delegates Group, we sincerely apologize for any inconvenience Regards,Clara Yves

Complaint: ***
I am rejecting this response because: I find it hard to believe there was no documentation but they called to collect money anywayI want the contact information for the "Client" that they sent the file back tooAlso, I have reported this com[any to the FBI
Sincerely,
*** ***

Good afternoon,  We received the complaint listed above. We do apologize for any inconvenience the phone call may have caused. Please note that because [redacted] was very irate and used profanity during the conversation, we submitted this debt back to our client. Additionally, we...

advised the client that [redacted] requested original documentation. Furthermore, we honored [redacted]'s request to discontinue communication from our office. We no longer have access to her file and we discontinued communication with [redacted] the same day she requested we do so. Again, on behalf of The Delegates Group, we sincerely apologize for any inconvenience.  Regards,Clara Yves

Hello,  We have reached out to the consumer regarding their complaint and left a message for call back. We will most certainly address her issue and find a solution. Unfortunately, they are under the assumption that we (The Delegates Group) are calling them again about another debt. We are...

not!! The consumer was contacted from The Delegates Group back in April 2016 ONLY and the matter was settled in full at that time. We sent consumer verification of the transaction and confirmed it was paid in full. We have NOT contacted the consumer since April 2016. Furthermore, they do not have any other outstanding debts placed with our company.In June, we began receiving calls from the consumer stating that she was receiving calls from another company discussing a balance due. We explained that the account she mentioned was not the same as the one she paid in April with our company. We offered to resend her proof of payment but she stated she already has it. She spoke with management about her concerns and never mentioned nor requested a refund at any time!

We apologize for any inconvenience this situation may have caused you. However, we no longer have access to the file. It was forwarded back to the client as a dispute due to lack of documentation on April 27, 2016. Regards,Management