The Dental Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belo
[Provide details of why you are not satisfied with this resolution.]
Their responsee is not solving my problemI called easy water for two reasons and they have it documentedI wanted a no salt solution to my hard water problem, but primarily I wanted to eliminate the bad odor and taste of my well waterI'm not complaining about the other two systems they installed which at this point are working OKI had a bad odor and taste problem and I still have a bad water odor and taste problemWhen they tested my well, they assured me the iron shield would take care of the problemTheir test showed iron in my well, but funny, they did not mention anything about the possibility of iron bacteria invading my well in the futureI believe they mislead me and preyed upon my ignorance of well water since this was my first home (bought in 2012) where I had to rely on a well for waterThe iron shield unit is not working and for the last few months all they have given me is quick fixes that are not taking care of the problemIf they cared so much for their customers as they say, why don't they just sent me a new whole unitI have told them, I don't know how many times, that I have treated my well times to take care of the iron bacteria, but it falls on death earsI will continue to treat my well, and it's not cheap, and I would have done so, if they had recommended I do so in the beginning, when they installed the units, to insure the unit would continue to function correctlyAll I want is to have quality waterThey are the water experts, as the claim, and it's beyond me that they would not have addressed possible future problemsThey knew the iron shield would not work against iron bacteria, but they talked me into it anywayIf I had water with bad odor and taste before Easywater and I still have it, then it is reasonable to assume the problem I have now is the problem I had before
Regards,
*** ***

November 17, 2015Dear [redacted]:                                  �...⇄ (Regarding
Revdex.com – ID # [redacted])We at...

FREIJE Treatment
Systems, Inc. take pride in manufacturing industry leading water treatment
equipment.  We have a nearly 30 year
history of providing successful water treatment to a wide base of satisfied
customers in Industrial, Commercial & Residential applications throughout
North America.  We take our leadership
position seriously, which is why every customer issue or complaint is treated
with the utmost respect.  Per your email,
we have received the information about the consumer complaint with FREIJE Treatment
Systems, Inc. and have investigated with the following information per our
records.Mr. [redacted]’ water quality has changed substantially since originally installing the existing equipment. The most notable change is the presence of iron bacteria which is an entirely separate water quality issue and which requires additional equipment to effectively eradicate. The equipment installed at Mr. [redacted]’ home in August of 2012 is not capable of removing iron bacteria from the water. Prior to Mr. [redacted] purchasing and installing the Iron Shield system in August of 2012 a water test was conducted that showed no signs of iron bacteria present. The presence of iron bacteria arose well after the Iron Shield system was installed. The Iron Shield system itself is not capable nor is it designed to eliminate iron bacteria recently found within Mr. [redacted]’ well water.Our Warranty protects our customers from defects in materials or workmanship. Our systems warranty does not cover iron bacteria. Our company literature explicitly states that ‘Pre-Treatment is required if bacterial iron or sulfur-reducing bacteria is present’. Notwithstanding the above, we have shipped Mr. [redacted] a new replacement valve for the existing system at our cost in effort to assist Mr. [redacted] resolve this new water quality problem. This in no way changes the need to address the iron bacteria separately. We have also communicated to Mr. [redacted] directly that the iron bacteria now present will fowl the current equipment installed, including the new valve, if not addressed.At FREIJE, we are committed to properly serving our
customers and it is not our intention to have anything less than a satisfied
customer. Thank you for your assistance in this matter.Sincerely,Brandon [redacted]Director of
National Sales & ServiceFREIJE Treatment Systems, Inc.

December 4, 2015(Regarding Revdex.com – ID # [redacted])It is not feasible to predict all possible water
quality problems that may arise in the future nor would it have been financially
reasonable to expect Mr. [redacted] to purchase equipment that was not necessary to
solve his problem at the time the water was tested in August of 2012.  The problem Mr. [redacted] is experiencing is a new
problem that did not exist at the time his water was tested. We stand behind our original response submitted on November
17, 2015. Respectfully,Brandon [redacted], Director of National SalesFREIJE Treatment Systems, Inc.